• Oversee daily operations of patient service areas • Educate and update staff on relevant changes • Manage supplies and assess staffing needs • Provide leadership and support to patient services staff • Create and adjust staff schedules for optimal efficiency • Assist with financial processes and monitor department work queues • Support HR functions such as interviewing and onboarding • Ensure accurate patient registration and maintain compliance with HIPAA

• Translate executive direction into structured action plans with defined milestones and accountability. • Track deliverables, deadlines, and cross-functional dependencies. • Identify operational risks and develop mitigation strategies. • Establish consistent reporting and execution rhythms across initiatives. • Support execution of federal contracts and task orders. • Coordinate with Contracting Officer Representatives (CORs), program offices, and government stakeholders as appropriate. • Monitor alignment with contractual requirements and internal controls. • Facilitate communication between internal teams and customers. • Lead internal and customer-facing initiatives from planning through execution. • Manage schedules, risks, and resource coordination. • Provide clear executive-level reporting on progress and challenges. • Implement scalable program management practices. • Support strategic planning cycles and growth initiatives. • Identify process improvement opportunities. • Implement structured change management efforts. • Build operational frameworks appropriate for a growing organization.

• Support SSI in the development and improvement of internal business processes • Collaborate with firm leadership to develop product roadmaps • Review and suggest updates to firm products and CRM process to improve UX • Identify the required actions and record for the team and collaborate with other interns

• Manage and execute electrical product certification projects from application through certification recommendation in accordance with ISO/IEC 17065 and ICC-ES procedures • Review product construction, schematics, technical documentation, and test reports for compliance with applicable CSA, UL, IEC, and related standards • Define project scope, applicable standards, testing requirements, and certification pathways • Coordinate testing activities with ISO/IEC 17025-accredited laboratories and monitor project progress • Prepare technical evaluation summaries and support Certification Decision Maker(s) (CDMs) with complete, defensible files • Serve as the primary technical contact for clients, ensuring clear communication and timely resolution of technical issues • Design, implement, and continuously improve certification workflows from application intake through certification issuance and surveillance • Develop and maintain standard operating procedures (SOPs), evaluation templates, checklists, and process documentation in alignment with ISO/IEC 17065 and SCC requirements • Establish and monitor operational KPIs (cycle time, backlog, utilization, quality of reports, on-time delivery, customer satisfaction) and drive continuous improvement • Oversee workload planning, resource allocation, and prioritization of certification activities • Support recruitment, onboarding, mentoring, and performance development of certification engineers as the team expands • Ensure certification activities meet all traceability, impartiality, and documentation requirements under ISO/IEC 17065 and the ICC-ES Quality Management System • Support internal audits, management reviews, and external accreditation assessments • Performs other related duties as assigned