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Building Confidence, Building Community.
Senior Operations Manager – Certifications
Location
United States
Posted
128 days ago
Salary
$115K - $135K / year
Seniority
Senior
Job Description
Senior Operations Manager – Certifications
International Code Council
• Manage and execute electrical product certification projects from application through certification recommendation in accordance with ISO/IEC 17065 and ICC-ES procedures • Review product construction, schematics, technical documentation, and test reports for compliance with applicable CSA, UL, IEC, and related standards • Define project scope, applicable standards, testing requirements, and certification pathways • Coordinate testing activities with ISO/IEC 17025-accredited laboratories and monitor project progress • Prepare technical evaluation summaries and support Certification Decision Maker(s) (CDMs) with complete, defensible files • Serve as the primary technical contact for clients, ensuring clear communication and timely resolution of technical issues • Design, implement, and continuously improve certification workflows from application intake through certification issuance and surveillance • Develop and maintain standard operating procedures (SOPs), evaluation templates, checklists, and process documentation in alignment with ISO/IEC 17065 and SCC requirements • Establish and monitor operational KPIs (cycle time, backlog, utilization, quality of reports, on-time delivery, customer satisfaction) and drive continuous improvement • Oversee workload planning, resource allocation, and prioritization of certification activities • Support recruitment, onboarding, mentoring, and performance development of certification engineers as the team expands • Ensure certification activities meet all traceability, impartiality, and documentation requirements under ISO/IEC 17065 and the ICC-ES Quality Management System • Support internal audits, management reviews, and external accreditation assessments • Performs other related duties as assigned
Job Requirements
- Bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline
- Professional Engineer (P.Eng./P.E.) preferred
- 5–10+ years of experience in electrical product certification, compliance engineering, or testing within a TIC environment
- Strong knowledge of CSA, UL, IEC standards and conformity assessment principles
- Working familiarity with ISO/IEC 17065 accreditation requirements (SCC or equivalent)
- Demonstrated experience managing complex certification projects
- Previous experience leading technical teams or managing operational workflows strongly preferred
- Strong organizational, analytical, and decision-making skills
- Client-focused, team-player, proactive, and performance-oriented mindset
- High level of integrity and commitment to impartiality and public safety
- Ability to interpret electrical schematics, product construction details, and applicable safety standards
- Understanding of certification lifecycle management, surveillance programs, and certificate maintenance
- Familiarity with ISO/IEC 17065, and awareness of ISO/IEC 17025 and 17020 frameworks is an asset.
Benefits
- paid vacation and sick time
- health/dental/vision insurance
- 401k with generous company match immediately vested
- company paid basic life insurance
- short-term and long-term disability coverage
- additional voluntary benefit offerings such as critical illness insurance
- flexible spending accounts
- pet insurance
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