• Collaborates with team members across multiple departments to ensure resolution of product issues through Tier I support • Monitor Helpdesk queue for tickets and resolve users’ tickets in a timely manner • Follow up with partners and users regarding their ticket status • Work with accuracy to ensure there is no breach of PHI • Serve as tier 1 support on platform training for internal and external users • Manage partner information within Salesforce CRM • Escalate support tickets to experienced product SMEs as necessary • User account provisioning and maintenance of accounts

• Research, design, and develop computer and network software or specialized utility programs. • Deliver personal tasks on time and lead the delivery of tasks for natural or cross-functional workgroup; • Participate on initiatives, with deliverables and meet quality standards, on time; • Create Application and System Design Documents for Oracle E-business order management and Financial Modules; • Develop Applications / Reports / Systems; • Estimate component/application and system level work efforts; • Design, Develop and Implement Complex Business Rules for Oracle E-business Modules; • Responsible for fulfilling end-user requests; • Provide on call support as required.

• Respond promptly to Dealer inquiries via phone, email, and chat regarding the Quoting platform • Guide Dealers through the quoting process, including account setup, product configuration, pricing, and submission of quotes • Troubleshoot and resolve technical issues related to platform access, system errors, and data discrepancies • Document and track reported issues, feature requests, and feedback, escalating to technical teams when necessary • Provide clear, step-by-step instructions and training resources to help Dealers maximize platform functionality • Maintain up-to-date knowledge of platform features, updates, and best practices • Collaborate with cross-functional teams (Product, IT, Sales) to ensure Dealer satisfaction and continuous improvement of support processes • Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives

Role Description US Anesthesia Partners is seeking an Access Control Specialist who is responsible for managing user access across enterprise systems, ensuring compliance with internal security policies and external regulatory requirements. This role plays a critical part in safeguarding sensitive data by overseeing provisioning, deprovisioning, and access reviews, while maintaining detailed documentation for audit readiness. Essential Duties and Responsibilities - Processes user access requests, including provisioning, deprovisioning, and modifications, based on control policies and employee status. - Identifies and resolves access issues, ensuring alignment with security policies and regulatory standards. - Monitors and responds to Workday notifications regarding employee terminations, transfers, and role changes; promptly revokes or adjusts access as needed. - Conducts regular access reviews to validate appropriate user access and remove outdated access. - Collaborates with HR, IT, and department leadership to support onboarding, offboarding, and internal transfers. - Maintains detailed documentation to ensure all changes are accurately recorded and auditable. - Participates in internal and external audits by providing access control evidence and responding to inquiries. - Supports automation initiatives related to access provisioning and deprovisioning using tools like Power Automate or ServiceNow workflows. Qualifications - High school diploma. - 1-3 years of experience with access reviews, audit preparation, and compliance reporting. - Strong understanding of identity lifecycle management and access control best practices. - Ability to manage and protect sensitive information with discretion and accuracy. - Strong organizational and documentation skills including high attention to detail. - Proficient in using Excel, Microsoft Entra ID and access tracking tools. - Excellent verbal and written communication skills. - Proficient in managing and navigating insurance/payer portals for administrative tasks. - Identity & Access Management (IAM): Microsoft Entra ID, Active Directory. - Ticketing Systems: ServiceNow, FreshService. - Productivity Tools: Microsoft Excel, Power BI, SharePoint, SmartSheet. Requirements - Occasional Standing. - Occasional Walking. - Frequent Sitting. - Frequent hand, finger movement. - Use office equipment (in office or remote). - Communicate verbally and in writing. Benefits - The base pay estimate for this role is $37,800 - $60,400 annually. - This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.