• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities. • Build and maintain a trusted advisor relationship with our customers. • Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources. • Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction. • Own the post-sales relationship

• Together with the Customer Operations team, you manage our central inbox and handle inquiries from our B2B customers • You answer follow-up questions about our products, how they work, and payroll data • You support our enterprise customers with operational matters such as onboarding and offboarding employees • You maintain and update data in the CRM and backend so colleagues and customers can always access accurate and complete information • You regularly coordinate with User Support, Customer Success, and Development teams to ensure smooth day-to-day operations • You assist the Operations team with other administrative tasks

About the Opportunity We are seeking enthusiastic and detail-oriented individuals to join our team as Travel Experience Planners. In this role, you will assist clients with designing and organizing memorable travel experiences by coordinating trip details, researching destinations, and ensuring every aspect of the journey is thoughtfully planned. This opportunity is ideal for individuals who enjoy travel, creativity, and helping others turn their travel ideas into well-organized experiences. Travel Experience Planners use established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. Key Responsibilities - Assist clients in planning travel experiences including flights, hotels, cruises, resorts, tours, and vacation packages - Research destinations and provide recommendations based on client preferences, travel goals, and budgets - Design organized travel itineraries that outline all trip components and activities - Coordinate reservations and communicate with travel suppliers to confirm availability - Maintain accurate records of bookings, confirmations, and client communications - Provide guidance on travel schedules, documentation requirements, and itinerary details - Support travelers with questions or itinerary updates before and during their trips - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-service mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and familiarity with online systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, event planning, or travel coordination is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel planning and destination research - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks $45,000 - $65,000 a year Additional Information This role offers flexibility and provides tools and training designed to support individuals in planning and coordinating travel experiences for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms.

About the role The Real Time Operations Specialist is part of the Workforce Management department, working closely with the USA and Canada Service Delivery teams, and is responsible for monitoring, communicating, and making changes that positively affect the real-time performance of our team members. You will apply your skills in delivering excellence in Convo Video Relay operations. This position is: - Monday-Friday - - Working Hours of (15 hours per week): - - 4:00 AM to 7:00 AM PT - 6:00 AM to 9:00 AM CT - 7:00 AM to 10:00 AM ET What you'll do - Monitor agent status in real time - Actively monitor dashboards to ensure optimal staffing to demand levels - Evaluate large amounts of data - Monitor, analyze, and adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data - Solicit extra hours or offer voluntary time off where applicable, to ensure staffing meets forecasted volumes - Actively communicate with the interpreting and support teams facilitating real-time schedule adjustments - Work with the WFM Manager to perform root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness - Support same-day schedule adjustments aligned with current staffing and demand needs - Ensure all same-day schedule adjustments are recorded in a timely and accurate manner - Ensure that daily operations reflect the company’s missions and core values - Maintain a positive, safe, and inclusive workplace - Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Qualifications - Minimum one (1) year working experience with contact center analysis or related position - Minimum of one (1) years of experience in trend analysis - Intermediate knowledge of call center management and all related calculations including forecasting, scheduling, and adherence - Working knowledge of Automatic Call Distribution (ACD) technology and experience with forecasting/scheduling software - Experience in spreadsheets with intermediate formula applications and database software (e.g. Excel and Google Sheets) required - Possesses an analytical mind and a high level of detail, able to notice errors, omissions and incongruent data - High organizational skills and ability to work in a fast-paced environment while self-managing competing priorities - Strong interpersonal skills with the ability to work with people from different backgrounds as well as ability of self-motivation to work independently with minimal supervision.
Positive "can-do" attitude with a willingness to assume responsibility and ownership - Ability to handle sensitive and confidential information with strong integrity, moral character, and belief in teamwork - Ability to work a flexible schedule - Professional English writing proficiency and fluency in American Sign Language along with familiarity with Deaf culture is a strong plus ADDITIONAL REQUIREMENTS - - - Must have minimum high speed internet of >20 MBPS