About the Opportunity We are seeking enthusiastic and detail-oriented individuals to join our team as Travel Experience Planners. In this role, you will assist clients with designing and organizing memorable travel experiences by coordinating trip details, researching destinations, and ensuring every aspect of the journey is thoughtfully planned. This opportunity is ideal for individuals who enjoy travel, creativity, and helping others turn their travel ideas into well-organized experiences. Travel Experience Planners use established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. Key Responsibilities - Assist clients in planning travel experiences including flights, hotels, cruises, resorts, tours, and vacation packages - Research destinations and provide recommendations based on client preferences, travel goals, and budgets - Design organized travel itineraries that outline all trip components and activities - Coordinate reservations and communicate with travel suppliers to confirm availability - Maintain accurate records of bookings, confirmations, and client communications - Provide guidance on travel schedules, documentation requirements, and itinerary details - Support travelers with questions or itinerary updates before and during their trips - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-service mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and familiarity with online systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, event planning, or travel coordination is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel planning and destination research - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks $45,000 - $65,000 a year Additional Information This role offers flexibility and provides tools and training designed to support individuals in planning and coordinating travel experiences for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms.

About the role The Real Time Operations Specialist is part of the Workforce Management department, working closely with the USA and Canada Service Delivery teams, and is responsible for monitoring, communicating, and making changes that positively affect the real-time performance of our team members. You will apply your skills in delivering excellence in Convo Video Relay operations. This position is: - Monday-Friday - - Working Hours of (15 hours per week): - - 4:00 AM to 7:00 AM PT - 6:00 AM to 9:00 AM CT - 7:00 AM to 10:00 AM ET What you'll do - Monitor agent status in real time - Actively monitor dashboards to ensure optimal staffing to demand levels - Evaluate large amounts of data - Monitor, analyze, and adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data - Solicit extra hours or offer voluntary time off where applicable, to ensure staffing meets forecasted volumes - Actively communicate with the interpreting and support teams facilitating real-time schedule adjustments - Work with the WFM Manager to perform root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness - Support same-day schedule adjustments aligned with current staffing and demand needs - Ensure all same-day schedule adjustments are recorded in a timely and accurate manner - Ensure that daily operations reflect the company’s missions and core values - Maintain a positive, safe, and inclusive workplace - Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Qualifications - Minimum one (1) year working experience with contact center analysis or related position - Minimum of one (1) years of experience in trend analysis - Intermediate knowledge of call center management and all related calculations including forecasting, scheduling, and adherence - Working knowledge of Automatic Call Distribution (ACD) technology and experience with forecasting/scheduling software - Experience in spreadsheets with intermediate formula applications and database software (e.g. Excel and Google Sheets) required - Possesses an analytical mind and a high level of detail, able to notice errors, omissions and incongruent data - High organizational skills and ability to work in a fast-paced environment while self-managing competing priorities - Strong interpersonal skills with the ability to work with people from different backgrounds as well as ability of self-motivation to work independently with minimal supervision.
Positive "can-do" attitude with a willingness to assume responsibility and ownership - Ability to handle sensitive and confidential information with strong integrity, moral character, and belief in teamwork - Ability to work a flexible schedule - Professional English writing proficiency and fluency in American Sign Language along with familiarity with Deaf culture is a strong plus ADDITIONAL REQUIREMENTS - - - Must have minimum high speed internet of >20 MBPS

Role Description As an Operation Program Manager, you will be the primary point of contact for the duration of the project from post-sale to completion of performance testing and transition to operations and maintenance of the Voyager+ and 1P Pioneer Tracker products. - Manage a portfolio of projects of varying size and complexity across the United States, each at different stages of completion, ensuring consistent execution and delivery. - Serve as the primary point of contact for customers, maintaining daily communication to address concerns, provide updates, and ensure alignment throughout the project lifecycle. - Lead external communications with customers regarding FTC Solar–supported activities, including: - Weekly meeting documentation - Delivery status of materials - Requests for information (RFIs) - Construction and commissioning support - Execution of change orders - Other customer-issued requests - Manage internal communications with executive leadership, providing regular updates on: - Project execution - Financial performance - Expenses - Customer requirements - Escalations - Risk exposure - Develop and maintain detailed project schedules, including internal timelines, to ensure on-time fulfillment and adherence to contractual commitments. - Coordinate cross-functional internal teams and external partners to ensure projects remain within defined scope, schedule, and budget, proactively adjusting plans when necessary to meet project requirements. - Identify, assess, and manage project risks through a strong understanding of contractual obligations, collaborating with internal stakeholders to develop innovative solutions that minimize exposure and resolve issues quickly. - Provide comprehensive customer support before, during, and after installation, ensuring successful construction and commissioning while exceeding customer expectations. - Oversee daily system updates and data maintenance for assigned projects to ensure accurate tracking, reporting, and transparency. - Apply Continuous Improvement principles to enhance business processes, reduce total costs, and identify opportunities for system improvements. - Lead root cause analysis for late deliveries, cost variances, or product deficiencies, implementing corrective and preventive actions to strengthen overall performance. - Travel is required for key customer meetings and construction site visits to reinforce relationships and ensure successful project execution. - Drive overall value creation by maintaining strong customer partnerships, improving operational efficiency, and delivering projects that meet or exceed expectations. Qualifications - Bachelor’s degree required (preferred fields: Logistics, Supply Chain, Project Management, or related discipline). - 4+ years of experience in project management or a customer-facing role. - 3–5 years of experience in supply chain operations (preferred). - Project Management Professional (PMP) certification preferred. - Experience managing multiple projects simultaneously. - Experience with construction contracts and construction contract administration (if applicable to role). - Demonstrated leadership and relationship-building skills that drive team performance and deliver results. - Strong sense of integrity with a commitment to meeting and exceeding expectations. - High level of accountability and proactiveness; ownership of project success. - Excellent problem-solving skills with the ability to apply project management methodologies, conduct root cause analysis, and support process improvement initiatives. - Strong critical thinking, analytical, and quantitative skills. - Detail-oriented with excellent organizational and time management abilities. - Ability to prioritize and execute in a fast-paced, deadline-driven environment. - High sense of urgency with the ability to delegate effectively. - Excellent written and verbal communication skills. - Ability to communicate effectively at all levels of the organization, including with customers and executive leadership. - Strong team development and collaboration skills. - Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint). - Experience developing and maintaining tools, templates, and operational processes to support project portfolios. - Willingness and ability to work extended hours as needed to ensure exceptional customer support and project delivery. Benefits - Medical, Dental & Vision - Life Insurance - Short-term and Long-Term Disability Insurance - Unlimited vacation - 12 weeks of paid parental leave - 401(k) with a company match and much more

• Responsible for ensuring timely completion of non-electronically processed claims such as direct member reimbursement claims and commercial out-of-network claims. • Ensure claims approvals and/or denials are made in accordance with company practices and procedures. Timely execution on member communications at scale, including mail-outs through our third-party mail vendor. • Maintain reimbursement queue to meet the department's SLA’s. Completion of assigned claim cases in accordance with daily expectations. • Sustain integrity of all existing claims processes by ensuring all process documentation is up to date. • Participate in process improvement and quality assurance opportunities. • Collaborate and provide cross-functional support to account management, member support, and other customer success teams. • Act as a liaison between the clinical team and the member for denied reimbursements, initiating the prior authorization (PA) process to ensure proactive member support. • Participate in internal meetings to help support initiatives and projects. • Ability to prioritize and complete high-volume cases/claims.