Role Description As an Operation Program Manager, you will be the primary point of contact for the duration of the project from post-sale to completion of performance testing and transition to operations and maintenance of the Voyager+ and 1P Pioneer Tracker products. - Manage a portfolio of projects of varying size and complexity across the United States, each at different stages of completion, ensuring consistent execution and delivery. - Serve as the primary point of contact for customers, maintaining daily communication to address concerns, provide updates, and ensure alignment throughout the project lifecycle. - Lead external communications with customers regarding FTC Solar–supported activities, including: - Weekly meeting documentation - Delivery status of materials - Requests for information (RFIs) - Construction and commissioning support - Execution of change orders - Other customer-issued requests - Manage internal communications with executive leadership, providing regular updates on: - Project execution - Financial performance - Expenses - Customer requirements - Escalations - Risk exposure - Develop and maintain detailed project schedules, including internal timelines, to ensure on-time fulfillment and adherence to contractual commitments. - Coordinate cross-functional internal teams and external partners to ensure projects remain within defined scope, schedule, and budget, proactively adjusting plans when necessary to meet project requirements. - Identify, assess, and manage project risks through a strong understanding of contractual obligations, collaborating with internal stakeholders to develop innovative solutions that minimize exposure and resolve issues quickly. - Provide comprehensive customer support before, during, and after installation, ensuring successful construction and commissioning while exceeding customer expectations. - Oversee daily system updates and data maintenance for assigned projects to ensure accurate tracking, reporting, and transparency. - Apply Continuous Improvement principles to enhance business processes, reduce total costs, and identify opportunities for system improvements. - Lead root cause analysis for late deliveries, cost variances, or product deficiencies, implementing corrective and preventive actions to strengthen overall performance. - Travel is required for key customer meetings and construction site visits to reinforce relationships and ensure successful project execution. - Drive overall value creation by maintaining strong customer partnerships, improving operational efficiency, and delivering projects that meet or exceed expectations. Qualifications - Bachelor’s degree required (preferred fields: Logistics, Supply Chain, Project Management, or related discipline). - 4+ years of experience in project management or a customer-facing role. - 3–5 years of experience in supply chain operations (preferred). - Project Management Professional (PMP) certification preferred. - Experience managing multiple projects simultaneously. - Experience with construction contracts and construction contract administration (if applicable to role). - Demonstrated leadership and relationship-building skills that drive team performance and deliver results. - Strong sense of integrity with a commitment to meeting and exceeding expectations. - High level of accountability and proactiveness; ownership of project success. - Excellent problem-solving skills with the ability to apply project management methodologies, conduct root cause analysis, and support process improvement initiatives. - Strong critical thinking, analytical, and quantitative skills. - Detail-oriented with excellent organizational and time management abilities. - Ability to prioritize and execute in a fast-paced, deadline-driven environment. - High sense of urgency with the ability to delegate effectively. - Excellent written and verbal communication skills. - Ability to communicate effectively at all levels of the organization, including with customers and executive leadership. - Strong team development and collaboration skills. - Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint). - Experience developing and maintaining tools, templates, and operational processes to support project portfolios. - Willingness and ability to work extended hours as needed to ensure exceptional customer support and project delivery. Benefits - Medical, Dental & Vision - Life Insurance - Short-term and Long-Term Disability Insurance - Unlimited vacation - 12 weeks of paid parental leave - 401(k) with a company match and much more

• Responsible for ensuring timely completion of non-electronically processed claims such as direct member reimbursement claims and commercial out-of-network claims. • Ensure claims approvals and/or denials are made in accordance with company practices and procedures. Timely execution on member communications at scale, including mail-outs through our third-party mail vendor. • Maintain reimbursement queue to meet the department's SLA’s. Completion of assigned claim cases in accordance with daily expectations. • Sustain integrity of all existing claims processes by ensuring all process documentation is up to date. • Participate in process improvement and quality assurance opportunities. • Collaborate and provide cross-functional support to account management, member support, and other customer success teams. • Act as a liaison between the clinical team and the member for denied reimbursements, initiating the prior authorization (PA) process to ensure proactive member support. • Participate in internal meetings to help support initiatives and projects. • Ability to prioritize and complete high-volume cases/claims.

• Own and ensure the successful, predictable, and scalable execution of all lab deliveries formally managed by the Delivery Operations team. • Own delivery assurance for all labs designed as managed by Delivery Operations and ensure all key metrics are recorded and monitored regularly. • Lead the team in planning through launch of delivery for designated events, including regular monitoring and engagement to meet customer needs for all highly visible deliveries. • Establish and enforce delivery of readiness standards for consistency and scalability of Skillable lab use across customers. • Co-ordinate pre-instancing, scale testing, and deployment validation. • Maintain rolling delivery forecasts for managed programs and develop concurrency models and resource planning frameworks, in collaboration with Customer Experience teams. • Build, publish and maintain best practices for lab design which ensure high scale delivery through design optimization, design patterns, and resource usage. • Lead post-delivery reviews and retrospectives to drive continuous improvement of delivery operations. • Partner with Product and Technical PMs to influence platform enhancements that increase delivery success. • Guide customer facing teams on scalable lab program design to ensure broad knowledge share across Skillable, in support of customer needs. • Ensure all critical team members across the organization understand delivery requirements and operational constraints. • Represent delivery readiness, including regular reporting on key data points, within leadership planning discussions. • Build, manage and retain a high performing team with strong redundancy and knowledge share, through strong leadership and talent development. • Develop future talent and succession plans for key roles through assigning regular occurring responsibilities, mentoring, and strategic delegation. • Focus daily on execution and risk management (i.e. monitor active deliveries, respond to incidents, triage and resolve delivery issues, lead planning sessions, review and optimize lab content, ensure real-time coordination during live events). • Focus monthly on forward planning and alignment (i.e. maintain visible 3-month rolling delivery plan for managed programs, identify tier 1 and high-risk deliveries, validate capacity and infrastructure readiness, review forecast accuracy, adjust delivery plans). • Focus quarterly on strategic readiness and evolution (i.e. forecast delivery, infrastructure and fabric needs, deployment standards and delivery best practices, new tools and scale strategies, structured post-delivery reviews, capacity modeling and monitoring frameworks). • Manage, coach and mentor direct reports to foster skill development, knowledge sharing, and technical growth. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Own data hygiene, quality, integrity, and governance across HubSpot • Build and maintain dashboards and reports for pipeline health and metrics • Onboard and train team members on systems and processes • Lead change management for new tools and processes