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Human Resources Coordinator – Shared Service Centre

Human ResourcesHuman ResourcesFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

73 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Human Resources Coordinator – Shared Service Centre

G-P

• Support key onboarding administrative processes, focusing on the professional post-contract signature activities, like payroll, benefits and Zoho enrolments. • Organise and maintain accurate professional records via our proprietary platform: inputting, updating, and maintaining customer and professional personal data, and processing various forms. • Execute benefits enrolment documentation and administrative tasks on behalf of customers and professionals, including collaboration with the vendors where necessary. • Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider. Ensure data is accurate and timely. • Support and execute processes related to timesheet administration, including processing submissions and managing related queries from professionals and customers. • Execute and support administrative processes related to visa renewals for professionals, ensuring all required documentation is collected, verified and data updated in GP Platform. • Communicate effectively both verbally and in written form with professionals and customers to explain and resolve administrative queries and concerns (via email and other channels). • Ensure service excellence by strictly adhering to established SLAs and Standard Operating Procedures (SOPs). • Participate in the continuous improvement of administrative support processes. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals.

Job Requirements

  • 2-5 years of SSC experience (HR experience desirable)
  • Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
  • Literacy with MS Office
  • Ability to troubleshoot routine process issues effectively using available documentation.
  • Ability to interact professionally with stakeholders, maintaining a customer-focused and positive relationship in all routine communication.
  • Demonstrating strong self-motivation, attention to detail, and time management skills to prioritize and meet established SLAs.
  • Strong written and verbal communication skills for handling day-to-day queries.
  • Capable of providing feedback on existing processes for minor improvements.
  • Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds.
  • Flexibility to accommodate different time zones based on customer and professional needs.

Benefits

  • Generous paid parental leave
  • Flexible time off
  • Spending accounts
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Sabbatical after 5 years and more

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