• The Issue Management Manager is uniquely positioned to ensure the success of people, projects, and processes to deliver upon and exceed client expectations • Oversees the client issue management tool, as well as a Triage Analyst, and will report to the Sr Program Manager, Continuous Improvement • Leverages data to analyze and forecast customer needs and outcomes while also serving in a key capacity to drive improved service and recovery for all client relationships • Collaborates across teams within RxBenefits to identify improvement opportunities to create a company-wide issue management process and adoption of root cause analysis as standard practice • Oversees the success of the issue management process and mitigation • Proactive identification, analysis, tracking and assistance to resolve complex issues ensure process adherence across the company to avoid future occurrence • Communicates risks, dependencies, resourcing, issues, critical milestones, and actions necessary to succeed • Oversee Issue Management Triage Analyst through proper root cause analysis strategies, documentation and communication that enhance overall performance encompassing the right people, process, and tools • Ensures timely communications, customized for various audiences and stakeholder groups, to ensure critical knowledge is disseminated across the organization • Role models the commitment and behaviors needed to meet the Company’s aggressive growth and retention goals including leveraging data & corporate strategy to prioritize the right projects • Identifies and develops strong relationships within RxBenefits functional areas, leveraging these relationships to drive consistent, connected processes and expectations • Ensures Continuous Improvement team has visibility into trends to assist with process change • Participates in the annual process improvement roadmap and initiatives, working with key leaders while assessing strategic priorities, financial impact, and other outcomes • Maintains working knowledge of all RxBenefits service offerings, products, and strategic goals, leveraging this knowledge to assess and prioritize recommended process improvement efforts

• Support a variety of Clinical Pharmacology activities, including tasks related to non-compartmental analysis (NCA), data visualization, table generation, quality control (QC) of results, and data curation. • Perform NCA to characterize the pharmacokinetics of drug candidates. • Interpret and report NCA results. • Create visualizations and tables to effectively communicate pharmacokinetic and pharmacodynamic data. • Ensure accuracy and clarity in data presentation. • Perform QC checks on analysis results to ensure data integrity and compliance. • Document QC processes and findings. • Modify large datasets to prepare for analysis and utilize tools such as R and Phoenix WNL.

• Partner with the EVP, Global Operations and Senior Director, APAC to operationalize the regional strategy across China and Japan • Work with Senior Director and Advisory Board members to develop and implement a marketing and promotional plan for GBTA China and Japan to engage key stakeholders groups • Support regional growth planning by identifying emerging trends, market opportunities, and potential risks impacting member engagement, sponsorship, and programming success • Lead end-to-end coordination of regional Business Travel Forums, conferences, and webinars across China and Japan • Manage post-event evaluation processes, including analysis of feedback and speaker performance to inform continuous improvement • Collaborate with the APAC team to develop and implement membership growth strategies across diverse industry segments • Work in partnership with the Business Development team to support achievement of regional sponsorship targets • Serve as regional liaison to Marketing and Communications on APAC regional news, updates, events, and happenings.

• Create, drive and support new workflow and processes for clients and Sound physician advisors • Serve as the business leader and point-of-contact for clients and physicians • Continually evaluate processes, tools, and workflows to identify opportunities for improvement • Triage case review requests and manage EMR accesses • Prepare PDF extracts of key components of the EMR needed for physician advisor case review • Assist Clinical Support Manager as needed to supply data for analysis in order to prepare reports for Senior Leadership