• Partner with the EVP, Global Operations and Senior Director, APAC to operationalize the regional strategy across China and Japan • Work with Senior Director and Advisory Board members to develop and implement a marketing and promotional plan for GBTA China and Japan to engage key stakeholders groups • Support regional growth planning by identifying emerging trends, market opportunities, and potential risks impacting member engagement, sponsorship, and programming success • Lead end-to-end coordination of regional Business Travel Forums, conferences, and webinars across China and Japan • Manage post-event evaluation processes, including analysis of feedback and speaker performance to inform continuous improvement • Collaborate with the APAC team to develop and implement membership growth strategies across diverse industry segments • Work in partnership with the Business Development team to support achievement of regional sponsorship targets • Serve as regional liaison to Marketing and Communications on APAC regional news, updates, events, and happenings.

• Create, drive and support new workflow and processes for clients and Sound physician advisors • Serve as the business leader and point-of-contact for clients and physicians • Continually evaluate processes, tools, and workflows to identify opportunities for improvement • Triage case review requests and manage EMR accesses • Prepare PDF extracts of key components of the EMR needed for physician advisor case review • Assist Clinical Support Manager as needed to supply data for analysis in order to prepare reports for Senior Leadership

• Assists in developing, assessing, and coordinating holistic care management activities • Develops personalized service care plans/service plans for long-term care members • Educates members and their families/caregivers on services and benefits • Evaluates member needs, resources, and facilitates best outcomes • Coordinates care between member, family/caregivers, and care provider team • Monitors care plans/service plans and member status and outcomes • Provides resource support to members and their families/caregivers • Interacts with long-term care healthcare providers and partners • Collects and maintains long-term care member information for compliance • Performs site visits to assess member’s needs • Facilitates education on procedures, healthcare instructions, and options • Provides feedback to leadership for quality care improvement

• Collaborate closely with the substation leadership team to ensure successful project outcomes. • Management oversight of all training & quality initiatives within the Substation Department. • Reviews quality reports and quality escapes to identify root cause of quality errors. • Lead the Substation Training Committee team to develop and continuously improve the internal training program curriculum. • Engages in the lessons learned process and identifies suggested updates to quality checklists as appropriate. • Maintains high levels of quality and responsiveness to meet internal and external client requirements in alignment with company expectations. • Directs the coordination of lunch and learn training opportunities. • Assesses industry trends and new technologies to ensure proper training of department staff, including collaboration with CADD Committee on technology and efficiency improvements. • Provides strategic direction, leadership and technical oversight for employees on achieving individual, team, department, and organizational performance goals. • Creates and manages team budget for financial responsibility. • Coaches, trains and develops technical engineering staff for growth and development opportunities. • Supports proposal efforts by developing quality control plan and schedule, providing resources by working with Proposal Development Team and Project Management group. • Participates and partners with members of the Sales team and engineers throughout the organization to promote revenue growth and expansion of services with existing and prospective clients.