• Responsible for multiple large construction accounts • Adapt Zurich's Innovative Solutions to minimize impacts to customer losses • Leverage risk engineering tools to improve customer risk management • Deliver high quality consultative services to customers • Identify exposures and program risk control gaps • Develop and maintain customer and business partner relationships • Market and sell a range of fee services to customers • Provide risk improvement advice and conduct loss investigations • Assist customers with developing corporate and project-specific QA/QC and safety plans • Participate in Sales Team meetings and presentations

Location: Nashville or Fully Remote Duration: Summer 2026 / June 1 – July 30, 2026 Department: 08 – Technology Development Reports To: Director, Software Development / Principal Mainframe Systems Programmer Position Summary Support BMI’s mainframe modernization initiative by configuring Zowe within VS Code, demonstrating REST-enabled z/OS workflows, mapping z/OS USS capabilities, and building starter playbooks that move mainframe code into collaborative Git repositories. Key Responsibilities - Configure VS Code and Zowe CLI extensions to provide secure REST access to z/OS (Mainframe) datasets and utilities. - Build sample workflows that leverage CDA (Cloud Data Access) Services and GDKUTIL (new utility to move data between Cloud and z/OS) to treat z/OS storage as cloud-accessible assets. - Collaborate with system engineers to prototype utilizing z/OS USS (Unix System Services) in cloud integration scripts and running Java workloads on z/OS. - Create Git migration runbooks and host quick-start sessions to onboard mainframe development teams. - Set up VS Code with Zowe, CDA, and Git tools so it connects securely to BMI z/OS environments. - Document Git-centered workflows for migrating legacy source libraries and share the approach with mainframe and application developers. Qualifications Education: - Computer Science, Software Engineering, or similar technical major. - Information Systems or Data Science with an interest in enterprise automation. - Mathematics, Physics, or other STEM majors with programming exposure. - Any discipline supplemented by coursework in scripting or systems integration. - Must be enrolled in an accredited college or university as an undergraduate student. - GPA 3.0 or greater - Must return to school in the Fall of 2026. Skills and Abilities: - Familiarity with Git fundamentals such as branching and pull requests. - Comfort using command-line tooling or scripting (Python, Node.js, or similar). - Hands-on experience with Linux or UNIX shell environments and basic system utilities. - Exposure to REST APIs or HTTP-based integrations. - Curiosity about mainframe platforms and modern DevOps practices. Why Join Us? BMI is the nation’s largest performing rights organization, representing more than 1.4 million songwriters, composers and music publishers, and a repertoire of over 25 million musical works. BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor. Celebrating over 80 years of service to songwriters, composers, music publishers and businesses, BMI® is a global leader in music rights management, serving as an advocate for the value of music. BMI represents the public performance rights in over 25 million musical works created and owned by more than 1.4 million songwriters, composers, and music publishers. The Company negotiates music license agreements and distributes the fees it generates as royalties to its affiliated writers and publishers when their songs are performed in public. In 1939, BMI created a groundbreaking open-door policy becoming the only performing rights organization to welcome and represent the creators of blues, jazz, country, and American roots music. Today, the musical compositions in BMI’s repertoire, from chart toppers to perennial favorites, span all genres of music and are consistently among the most-performed hits of the year.

• Develop and maintain workflows on the BMC Helix platform • Create and customize forms and objects in the tool • Implement integrations with other systems (APIs, Web Services, SAP, etc.) • Deliver improvements and process automations within the platform • Participate in gathering and analyzing technical and functional requirements • Support incident resolution and continuous evolution of the solution • Ensure development best practices and governance • Provide production support and participate in potential projects

Job Title: Head of Client Delivery Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a highly experienced Head of Client Delivery to own and manage the full post-sales delivery lifecycle. This role is responsible for ensuring seamless onboarding, implementation, adoption, and long-term success for clients using advanced AI-driven solutions. This is a senior, hands-on leadership role that combines strategic ownership with execution. You will work closely with Sales, Product, and Engineering teams while serving as the primary accountability owner for client outcomes, satisfaction, and retention. Responsibilities Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption. - Ensure clients achieve measurable outcomes through structured delivery and execution. - Oversee multiple concurrent implementations while maintaining quality and timelines. Client Ownership & Accountability - Act as the primary point of accountability for client success and satisfaction. - Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions. - Manage complex client escalations and lead resolution strategies. Technical & GTM Enablement - Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases. - Translate client business goals into scalable technical workflows and execution plans. - Ensure GTM systems, automation, and integrations are optimized for client success. Process Building & Optimization - Define, document, and continuously improve client delivery processes and playbooks. - Identify risks early and proactively mitigate issues that could impact delivery or satisfaction. - Help shape and scale the Client Delivery and Success function as the organization grows. Leadership & Collaboration - Build strong cross-functional relationships to ensure alignment across teams. - Contribute to long-term strategy around client delivery, retention, and expansion. - Support continuous improvement through feedback, insights, and data-driven decisions. What Makes You a Strong Fit - You balance strategic thinking with hands-on execution. - You thrive in high-ownership, fast-moving environments. - You are comfortable operating in ambiguity and defining structure where needed. - You are deeply client-focused and outcome-oriented. Required Experience & Skills - Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles. - Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems. - Proven experience working directly with clients in high-stakes, outcome-focused environments. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders. - Strong problem-solving and risk management capabilities. Preferred Experience & Tools - Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms. - Background in scaling client delivery or post-sales functions. - Experience supporting complex technical implementations and integrations. Education - Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred. - Advanced certifications or relevant professional training are a plus. What Does a Typical Day Look Like? A Head of Client Delivery focuses on ensuring clients achieve value through structured execution and strong partnerships. You will: - Oversee active client implementations and unblock delivery challenges. - Meet with clients to align on outcomes, timelines, and adoption. - Collaborate with internal teams to refine workflows and delivery strategies. - Handle escalations and ensure client satisfaction remains high. - Improve delivery processes and contribute to long-term scaling initiatives. In short: you ensure clients are successfully onboarded, fully adopted, and consistently realizing value. Key Metrics for Success (KPIs) - Client onboarding and implementation success rates - Time-to-value and adoption milestones - Client satisfaction and retention - Reduction in delivery risks and escalations - Expansion and long-term account health Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Technical Assessment (e.g., build a feature in React Native or implement an API integration in Swift/Kotlin) - Client Interview with Engineering/Product Team - Offer & Background Verification