• Provide expert medical consultation, strategic direction, and program leadership for CIM-related activities involving PinnacleCare members. • Guide the design, growth, and integration of CIM programs that align with PinnacleCare’s mission.

• Lead the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function • Own the GWMO governance framework, policies, and scalable operating model • Execute the enterprise outsourcing and contingent labor strategy aligned to corporate objectives • Oversee the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization • Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and continuous improvement • Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models • Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews • Lead financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs • Drive enterprise change management and communication strategies to support adoption and successful program execution • Identify opportunities for innovation, automation, analytics and process improvement within outsourced workforce models

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Job Summary The National Director of Client Management (NDCM) is a transformational leader responsible for designing, building, and leading the Employee Benefits (EB) client service and relationship management model across both the pre-sale and post-sale lifecycle. This leader will oversee Client Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes client retention, relationship expansion, and profitable growth. This role requires a leader who is strategic, operationally disciplined, digitally fluent, and deeply customer-centric, capable of leveraging technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and employers while enabling scalable growth. The NDCM will build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. The role will partner closely with Sales, Underwriting, Product, Operations, and Technology teams to ensure a seamless client journey and to create a scalable service model that supports continued growth in the U500 employer segment and emerging markets. ***This role will be titled "Sr Director Account Management" within the organization.*** ResponsibilitiesLeadership and Team Building • Build and scale the Client Management organization, including recruiting, onboarding, and developing Client Managers, Renewal Specialists, and Sales Support professionals. • Define clear roles, responsibilities, and career paths supported by performance standards tied to retention, renewal execution, service responsiveness, and client satisfaction. • Establish a culture of accountability and continuous improvement through coaching, feedback, and targeted skill development. • Develop leadership bench strength and succession plans to support long-term growth and scalability of the function. Client Retention and Relationship Management • Own the retention, satisfaction, and relationship expansion strategy across the in-force Employee Benefits portfolio. • Design proactive client management models that anticipate client needs, support renewal readiness, and reduce friction for brokers and employers. • Ensure delivery of high-quality stewardship meetings, performance reviews, and issue resolution that reinforce the value of the partnership and the EB platform. • Strengthen relationships with key brokers, GAs, and trading partners to reinforce loyalty and protect the block. • Leverage client insights, service data, and renewal analytics to identify risk signals, retention opportunities, and expansion potential. Renewal Strategy and Sales Support • Oversee the Renewal Specialist function to ensure timely, accurate, and coordinated renewal outcomes across the in-force portfolio. • Lead the Sales Support function, ensuring efficient execution of pre-sale activities including quoting, proposal preparation, broker support, and coordination with field sales teams. • Partner closely with Underwriting to align pricing strategy, plan design, and positioning across both new business and renewals, balancing competitiveness with long-term profitability. • Establish scalable processes and service standards that support both renewal execution and pre-sale quoting workflows, enabling timely responses to brokers and improving pipeline visibility. Operational Excellence and Process Standardization • Design and implement consistent, scalable workflows across client management, renewals, and sales support to improve efficiency and service quality. • Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), dashboards, QA routines, and escalation protocols. • Drive automation, digitization, and self-service capabilities in collaboration with Technology teams. • Ensure seamless coordination with Operations, Claims, Billing, Implementation, and Customer Service to deliver a unified client experience. • Continuously improve service processes using operational data, feedback, and performance insights. Technology, Data and CRM Strategy • Establish CRM and client management platforms as the system of record for client engagement, renewal tracking, account planning, and relationship visibility. • Drive disciplined adoption of CRM tools and data insights to support proactive client management and pipeline transparency. • Partner with Technology and Sales Enablement teams to enhance client management tools, dashboards, and digital client touchpoints. • Ensure the team leverages analytics and service data to prioritize accounts, identify retention risks, and drive proactive engagement. Enterprise Partnership and Influence • Collaborate with Sales, Underwriting, Product, Technology, and Operations to align strategy and execution across the client lifecycle. • Provide field intelligence and client insights to inform product development, pricing strategy, and operational improvements. • Serve as the voice of the customer internally, helping shape strategic priorities and experience enhancements. Business Performance and Insights • Develop dashboards tracking renewal progress, retention outcomes, service performance, and broker satisfaction. • Establish retention, service, and renewal performance targets aligned with EB growth and profitability objectives. • Monitor account health and broker relationships to identify churn risks and intervention opportunities. • Present retention forecasts, renewal insights, and mitigation strategies to EB leadership. Required Qualifications• 5+ years of leadership experience in Client/Account Management within employee benefits, group insurance, or healthcare services. • Demonstrated experience leading multi-layered client-facing teams, including Client/Account Managers, Renewal Specialists, Sales Support, or similar service functions. • Strong command of EB products including Dental, Vision, Life, Short-Term Disability, Long-Term Disability, Paid Leave, and Supplemental Health. • Proven track record of driving client retention, renewal outcomes, and customer satisfaction at scale within broker-led or intermediary distribution models. • Experience building or leading modern, technology-enabled service organizations, including CRM adoption, digital workflows, and data-driven operating practices. • Demonstrated ability to build teams, establish scalable processes, and develop leadership talent within a growing or evolving business environment. • Strong cross-functional leadership skills with experience partnering with Sales, Underwriting, Product, Operations, and Technology teams to deliver coordinated client outcomes. ith Client Management, Underwriting, Product, Operations, and Technology teams to deliver successful sales outcomes. Preferred Qualifications• Experience working with benefits administration, HCM, and other digital enrollment ecosystems, including connectivity with trading partners such as General Agents, national and regional brokerage firms, PEOs, and payroll providers. • Strong data and analytics capabilities, including retention forecasting, book performance analysis, utilization trends, and service analytics to inform operational and renewal decisions. • Experience supporting small business, mid-market, or emerging market segments within broker-led distribution environments. • Familiarity with group insurance carrier operations, including EB administration, renewals, and client service models. • Experience partnering with technology and digital solutions teams to enhance client-facing tools, service automation, and digital client experiences. • Exposure to multi-state or regulated benefits environments, such as statutory disability or paid family and medical leave. • Experience operating in high-growth or evolving organizations, including scaling service models to support new products, markets, or distribution channels. $124,500 - $200,000 a year Targeted compensation for this position is a range of $124,500 to $200,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of the total compensation package for employees. This position also includes compensation as a part of a sales incentive plan (SIP). #LI-VD1 Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

We’re seeking a strategic communications leader to architect how Cobot tells its story. As Director of Integrated Content & Growth, you will shape our narrative and brand voice across every external touchpoint, blending product marketing, integrated marketing, and growth marketing to drive awareness, attract world-class talent, enable sales and partnerships, and position Cobot as the category leader in Physical AI. Reporting directly to leadership, this high-impact role operates at the intersection of product, engineering, sales, and executive communications—translating complex technical capabilities into compelling messaging for enterprise customers, strategic partners, government stakeholders, investors, and top-tier engineering talent. The ideal candidate is both a strategist and builder who can define the vision and create the systems that bring it to life. Join us to reimagine the future of human-robot interaction. Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction. We are working to realize a world where robots are a trusted extension of your surroundings. They work, adapt, and react around you. Not the other way around. This role is located in our Santa Clara (HQ) or Seattle offices. The role is also open to US-based temporary remote employment. Key Responsibilities: - Define and steward Cobot’s brand voice, visual identity, and messaging across all external channels (earned, owned, and social), shaping company, product, and feature positioning through a strategic narrative that differentiates Cobot and translates complex robotics and AI capabilities into clear, compelling value for both technical and non-technical audiences. - Build and scale a high-impact content and editorial engine spanning thought leadership, technical content, customer stories, announcements, and executive communications, maximizing reach through intelligent repurposing across formats while leading media relations and executive visibility initiatives that elevate Cobot’s leadership voices and position the company as the authoritative voice in Physical AI. - Own and execute Cobot’s paid growth strategy across channels (LinkedIn, Google, programmatic, ABM), building and optimizing full-funnel conversion from awareness to pipeline while managing marketing budget allocation, forecasting pipeline contribution, and continuously improving performance through testing of creative, targeting, and messaging. - Implement AI-powered tools and workflows to automate lead scoring, nurture sequences, personalization, and pipeline intelligence, partnering closely with Sales and RevOps to ensure seamless lead handoffs, accurate attribution, and closed-loop reporting on marketing-sourced pipeline. - Partner with Sales, Business Development, Product, and Engineering to develop sales enablement materials, customer stories, positioning, and launch strategies that bring new capabilities to market and accelerate deal cycles. - Lead strategic communications for key milestones, partnerships, and company announcements while developing messaging and content that strengthens Cobot’s brand and helps attract world-class engineers and operators. - Partner closely with leadership on high-stakes communications—including board materials, investor updates, and strategic narrative development—while preparing executives for media appearances, keynotes, and customer presentations and serving as a trusted advisor on messaging strategy for sensitive or high-visibility communications. - Build and lead a high-output marketing and creative team over time while managing external agencies, freelancers, and creative partners, establishing processes and workflows that enable rapid execution without sacrificing quality. Minimum Qualifications: - 12+ years of experience in marketing, brand, communications, or product marketing, including 3+ years in a senior or leadership role; VC-backed startup or entrepreneurial experience is a plus. - Proven track record of building or significantly scaling brand and communications functions in high-growth environments and demonstrated ability to translate deeply technical products into clear, emotionally compelling narratives. - Experience leading campaigns and initiatives that drive measurable business outcomes, including pipeline growth, hiring, and strategic partnerships. - Exceptional writing and editing skills, with a portfolio spanning executive communications, web copy, presentations, long-form content, and thought leadership. - Strong creative judgment and experience collaborating with designers and creative teams to produce polished, on-brand work, alongside proficiency with CRM and marketing automation platforms to build workflows, dashboards, and reporting tied to business outcomes, and experience optimizing paid media and leveraging AI-powered marketing tools for personalization, lead scoring, content generation, and pipeline insights. - Strategic yet hands-on operator who collaborates effectively across product, engineering, sales, and executive teams, and thrives in fast-moving, high-growth environments with ambiguity and limited resources. - Highly motivated teammate with excellent oral and written communication skills. - Enjoy working in a fast paced, collaborative and dynamic start-up environment as part of a small team. - Willing to occasionally travel. - Must have and maintain US work authorization. Preferred Qualifications: - Experience in robotics, drones, aerospace, defense, or industrial automation - Familiarity with Physical AI, embodied AI, or machine learning concepts - Experience with ABM platforms (6sense, Demandbase, Terminus) or intent data tools - Experience supporting fundraising communications or investor relations - Data-driven decision maker who balances quantitative rigor with creative intuition - Willing to occasionally travel - Must have and maintain US work authorization. The base salary range for this position is $240k - $260k base plus equity and comprehensive benefits. Our salary ranges are determined by role and experience level. The range reflects the minimum and maximum target for new hire salaries for the position in the noted geographic area. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Cobot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let your recruiter know. To all recruitment agencies: Collaborative Robotics does not accept agency resumes. Please do not forward resumes to our employees. Collaborative Robotics is not responsible for any fees related to unsolicited resumes.