• Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates. • Develop and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals. • Track and measure vendor contract performance including operational and financial measures. • Lead and participate in ongoing client meetings including vendor review meetings and independent strategy and performance assessment meetings. • Identify opportunities to engage internal PSG experts on custom projects and analyses. • Review pharmacy program indicators for ongoing opportunities and program performance measures. • Maintain ongoing reports and documentation related to client relationships and program performance. • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs. • Assess opportunity for expanding PSG services within existing client relationship. • Leverage client relationship for PSG prospecting efforts by creating developing client reference. • Participation in conferences and other forums for showcasing program experience and success. • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs. • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are met and service levels are adequate throughout vendor implementation. • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition. • Lead the development and management of the RFP process for clients including RFP creation, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator). • Participate in non-client RFP process via scoring and client meeting assistance. • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements. • Lead the creation and renewal of PSG client agreements to create appropriate scope of services and fee structure.

• Serve as primary and lead consultant on strategic clients’ projects • Lead and cultivate multi-level client relationships with senior executives • Identify business needs and create custom solutions for sophisticated clients • Lead vendor strategies including procurement efforts and ongoing vendor management • Provide industry expertise and insight related to cost and trend management opportunities

• Deliver consulting and implementation projects for the PowerHaus ERP system • Analyze existing administrative and accounting processes in condominium (WEG) and rental property management and derive optimized workflows • Plan and execute software rollouts, including functional support during implementation • Conduct user trainings, workshops, and product training sessions — both remotely and on-site • Support the setup of legally compliant accounting and billing processes • Provide ongoing support and consultancy for existing customers to ensure optimal use of PowerHaus • Contribute to the further development of consulting standards, documentation, and knowledge management

• Applies software engineering principles to the operations domain. • Ensures service reliability meets users’ needs, including internally critical and externally visible services. • Uses software & systems engineering to design, build, and run large-scale, distributed, fault-tolerant systems. • Develop API’s using Red Hat technology products and service. • Design, develop, and manage Kafka-based data pipelines. • Provide issue analysis on Kafka applications. • Monitor Kafka performance and troubleshoot issues to minimize downtime and ensure uninterrupted data flow, enhancing decision-making and operational efficiency. • Participates in an on-call rotation within a geographically distributed team to provide 24x7x365 production support, with responsibility to respond to urgent customer issues. • Practice sustainable incident response and blameless postmortems. • Help us cover domains including microservices, API management, and web-scale architectures, DevOps engineering and application delivery, container-based continuous delivery (CD), i.e., using Red Hat OpenShift Container Platform. • Team up with Red Hat and the open source community to engineer innovation-based software solutions, designed to further accelerate our customers’ success at their transformation journey. • Work as a trusted adviser to our customers and use your critical thinking skills to tackle tough problems in an innovative way. • Train and coach team members both on technical and non-technical skills. • Remain an active coder as this is required during our engagements and maintain deep direct technical knowledge of container management systems (CMSs), application infrastructure, architectures, and development solutions. • Support presales and post-sales field teams during workshops, proofs of concepts, pilots, and production deployments.