Role Description As part of the Markmonitor team, the Domain Portfolio Advisor will manage all aspects of Corporate Domain Services including but not limited to: - Domain Portfolio Management and Guidance - Domain Transfers and Registrations - Anonymous Acquisitions - Domain Sales - Dispute Resolution Support (UDRP/URS/ADR) The Domain Portfolio Advisor will take multiple client-facing projects from inception through delivery, driving internal cross-functional collaboration as needed to ensure all required milestones and deliverables are completed as communicated. The ability to work and achieve desired goals with minimal supervision is critical. Qualifications - Bachelor’s degree or equivalent work experience - 2 years of experience in a customer-focused, technical support/services role, or 4 years of experience in customer success, account management, or a related role - Excellent communication, problem-solving, and project-management capabilities - Ability to work cross-functionally and thrive in a dynamic environment - Ability to translate technical processes into easily understood information - Excellent prioritization and analytical skills - International business experience and foreign language skills a plus - Experience with CRM platforms for customer data management and workflow optimization is a plus - Domain industry knowledge is a plus but not required — candidates will receive onboarding and training to develop domain management expertise - Exceptional oral and written communication skills - Excellent attention to detail, prioritization, and analytical skills Requirements - Ability to see and read printed materials and computer monitors - Manual dexterity to operate a keyboard - Ability to sit for long periods - Ability to lift up to 25 lbs - This position may work a combination of remote and in-office (subject to change), with flexibility for international time zones - Reasonable accommodations may be made in accordance with the Americans with Disabilities Act - Business Casual dress code Benefits - Full-Time - Standard business hours (Monday–Friday), with flexibility for non-standard hours to accommodate global operations and deadlines

• Focus on utilizing advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making • Leverage skills in data manipulation, visualization, and statistical modelling to support clients in solving complex business problems • Motivate, develop and inspire others to deliver quality • Coach, leverage team members’ unique strengths, and manage performance • Identify opportunities that contribute to the success of the Firm • Lead with integrity and authenticity, articulating our purpose and values in a meaningful way • Embrace technology and innovation to enhance delivery and encourage others

• Gather client planning requirements • Research and organize travel options • Coordinate bookings and confirmations • Prepare itineraries and supporting documents • Provide ongoing client support • Maintain accurate planning records

• Consult with clients to understand their travel preferences, needs, and budget. • Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options. • Accurately manage reservations, changes, and cancellations. • Provide expert guidance on destinations, travel requirements, and exclusive offers. • Deliver excellent customer service before, during, and after travel. • Stay informed about industry trends, promotions, and vendor policies.