• Deliver consulting and implementation projects for the PowerHaus ERP system • Analyze existing administrative and accounting processes in condominium (WEG) and rental property management and derive optimized workflows • Plan and execute software rollouts, including functional support during implementation • Conduct user trainings, workshops, and product training sessions — both remotely and on-site • Support the setup of legally compliant accounting and billing processes • Provide ongoing support and consultancy for existing customers to ensure optimal use of PowerHaus • Contribute to the further development of consulting standards, documentation, and knowledge management

• Applies software engineering principles to the operations domain. • Ensures service reliability meets users’ needs, including internally critical and externally visible services. • Uses software & systems engineering to design, build, and run large-scale, distributed, fault-tolerant systems. • Develop API’s using Red Hat technology products and service. • Design, develop, and manage Kafka-based data pipelines. • Provide issue analysis on Kafka applications. • Monitor Kafka performance and troubleshoot issues to minimize downtime and ensure uninterrupted data flow, enhancing decision-making and operational efficiency. • Participates in an on-call rotation within a geographically distributed team to provide 24x7x365 production support, with responsibility to respond to urgent customer issues. • Practice sustainable incident response and blameless postmortems. • Help us cover domains including microservices, API management, and web-scale architectures, DevOps engineering and application delivery, container-based continuous delivery (CD), i.e., using Red Hat OpenShift Container Platform. • Team up with Red Hat and the open source community to engineer innovation-based software solutions, designed to further accelerate our customers’ success at their transformation journey. • Work as a trusted adviser to our customers and use your critical thinking skills to tackle tough problems in an innovative way. • Train and coach team members both on technical and non-technical skills. • Remain an active coder as this is required during our engagements and maintain deep direct technical knowledge of container management systems (CMSs), application infrastructure, architectures, and development solutions. • Support presales and post-sales field teams during workshops, proofs of concepts, pilots, and production deployments.

Role Description As part of the Markmonitor team, the Domain Portfolio Advisor will manage all aspects of Corporate Domain Services including but not limited to: - Domain Portfolio Management and Guidance - Domain Transfers and Registrations - Anonymous Acquisitions - Domain Sales - Dispute Resolution Support (UDRP/URS/ADR) The Domain Portfolio Advisor will take multiple client-facing projects from inception through delivery, driving internal cross-functional collaboration as needed to ensure all required milestones and deliverables are completed as communicated. The ability to work and achieve desired goals with minimal supervision is critical. Qualifications - Bachelor’s degree or equivalent work experience - 2 years of experience in a customer-focused, technical support/services role, or 4 years of experience in customer success, account management, or a related role - Excellent communication, problem-solving, and project-management capabilities - Ability to work cross-functionally and thrive in a dynamic environment - Ability to translate technical processes into easily understood information - Excellent prioritization and analytical skills - International business experience and foreign language skills a plus - Experience with CRM platforms for customer data management and workflow optimization is a plus - Domain industry knowledge is a plus but not required — candidates will receive onboarding and training to develop domain management expertise - Exceptional oral and written communication skills - Excellent attention to detail, prioritization, and analytical skills Requirements - Ability to see and read printed materials and computer monitors - Manual dexterity to operate a keyboard - Ability to sit for long periods - Ability to lift up to 25 lbs - This position may work a combination of remote and in-office (subject to change), with flexibility for international time zones - Reasonable accommodations may be made in accordance with the Americans with Disabilities Act - Business Casual dress code Benefits - Full-Time - Standard business hours (Monday–Friday), with flexibility for non-standard hours to accommodate global operations and deadlines

• Focus on utilizing advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making • Leverage skills in data manipulation, visualization, and statistical modelling to support clients in solving complex business problems • Motivate, develop and inspire others to deliver quality • Coach, leverage team members’ unique strengths, and manage performance • Identify opportunities that contribute to the success of the Firm • Lead with integrity and authenticity, articulating our purpose and values in a meaningful way • Embrace technology and innovation to enhance delivery and encourage others