• Implement a proactive, resilient, and scalable approach to site reliability across all Sherweb platforms. • Shape how reliability is designed, governed, and sustained across systems. • Elevate reliability from reactive operations to an engineered discipline ensuring platforms operate predictably. • Define and evolve reliability standards across platforms and services, including service level objectives (SLOs), service level indicators (SLIs). • Establish a shared reliability language and expectations across IT Operations Teams. • Drive consistency in monitoring and operational practices across services, systems and platforms. • Influence system and operational design to improve reliability, availability and resilience. • Drive the reduction of operational toil through automation, AI, platform capabilities, and repeatable operational patterns. • Improve end to end observability and system understanding. • Enable teams to take end to end ownership of platform reliability. • Partner closely with infrastructure and platform teams to ensure access, tooling, and visibility support full operational ownership. • Act as a reliability advocate and technical advisor during operational reviews, incident learning, and platform evolution. • Partner closely with DevOps teams to implement reliability and observability as code, ensuring integration with CI/CD pipelines and platform tooling.

• Architect, develop and deliver fully automated multi-account global cloud infrastructure on AWS using repeatable methods and patterns • Support continuous delivery pipelines for the deployment to all layers of our SDLC • Conduct Infrastructure as Code reviews ensuring high programming standards • Monitors and tunes the performance of the infrastructure • Identify and correct bottlenecks in the system, while working with Engineering on optimizations and best practices • Support integration of log management and APM solution to provide continuous monitoring capabilities, track all aspects of the system, infrastructure, performance, application errors and roll up metrics • Provide mentorship and training to other team members on technologies and processes, drive education and knowledge transfer of design patterns, technical practices, and relevant technologies and tools • Troubleshoot, analyze the root cause issues in the platform • Fully participate in the ownership of your services and components, including on-call duties • Support Data Center and Cloud Operations: System Provisioning, Monitoring/Alerting, Network Configuration, Administration of Linux, Windows, VMWare/vSphere and Cloud Computing

• Responsible for service delivery and cloud & web systems reliability and scalability • Architecting continuous integration and infrastructure-as-code environments • Provide technical expertise for projects • Build processes for consistent and repeatable CI/CD • Mentor and guide the professional and technical development of team members

• Architect, develop and deliver fully automated multi-account global cloud infrastructure on AWS using repeatable methods and patterns • Support continuous delivery pipelines for the deployment to all layers of our SDLC • Conduct Infrastructure as Code reviews ensuring high programming standards • Monitors and tunes the performance of the infrastructure • Identify and correct bottlenecks in the system, while working with Engineering on optimizations and best practices • Support integration of log management and APM solution to provide continuous monitoring capabilities, track all aspects of the system, infrastructure, performance, application errors and roll up metrics • Provide mentorship and training to other team members on technologies and processes, drive education and knowledge transfer of design patterns, technical practices, and relevant technologies and tools • Troubleshoot, analyze the root cause issues in the platform • Fully participate in the ownership of your services and components, including on-call duties • Support Data Center and Cloud Operations: System Provisioning, Monitoring/Alerting, Network Configuration, Administration of Linux, Windows, VMWare/vSphere and Cloud Computing