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More than a cloud distributor
Principal Site Reliability Specialist, IT Operations
Location
Canada
Posted
71 days ago
Salary
$102.0K - $145.7K / year
Seniority
Lead
Job Description
Principal Site Reliability Specialist, IT Operations
Sherweb
• Implement a proactive, resilient, and scalable approach to site reliability across all Sherweb platforms. • Shape how reliability is designed, governed, and sustained across systems. • Elevate reliability from reactive operations to an engineered discipline ensuring platforms operate predictably. • Define and evolve reliability standards across platforms and services, including service level objectives (SLOs), service level indicators (SLIs). • Establish a shared reliability language and expectations across IT Operations Teams. • Drive consistency in monitoring and operational practices across services, systems and platforms. • Influence system and operational design to improve reliability, availability and resilience. • Drive the reduction of operational toil through automation, AI, platform capabilities, and repeatable operational patterns. • Improve end to end observability and system understanding. • Enable teams to take end to end ownership of platform reliability. • Partner closely with infrastructure and platform teams to ensure access, tooling, and visibility support full operational ownership. • Act as a reliability advocate and technical advisor during operational reviews, incident learning, and platform evolution. • Partner closely with DevOps teams to implement reliability and observability as code, ensuring integration with CI/CD pipelines and platform tooling.
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 10+ years of experience in Site Reliability Engineering, operating and improving largescale, production environments.
- Demonstrated experience improving the reliability, availability, and scalability of production systems, platforms and services.
- Hands-on experience operating distributed systems in business critical and customer facing environments.
- Proven experience reducing manual operational work through automation and standardization.
- Experience defining and applying reliability standards (e.g., SLOs, error budgets) across multiple services or platforms.
- Demonstrated ability to influence technical direction across multiple teams without direct authority.
- Strong understanding of distributed systems, failure modes, and operational resilience.
- Solid experience with observability practices (metrics, logs, traces) and system diagnostics.
- Ability to analyze complex systems end to end across infrastructure, platform, and application layers.
- Strong systems thinking with a track record of addressing reliability issues through design rather than reactive intervention.
- Experience acting as a trusted technical advisor to senior engineers and leaders.
- Ability to clearly communicate complex reliability concepts to both technical and non-technical stakeholders.
Benefits
- A fast-paced work environment that adapts to you
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- A flexible total compensation offer
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund option
- A monthly home internet allowance
- Considerable growth opportunities
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
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