• Facilitate customer security administration and access for employees, vendors, contractors, and external users • Evaluate and analyze user access control processes • Manage day to day operations for identity infrastructure tools • Provide after-hours support as part of team on-call rotation • Collaborate with other technical teams

Role Description We are looking for a Remote Itinerary & Booking Assistant to support clients with organizing travel details and assisting with reservation preparation. This role focuses on customer service, itinerary coordination, and ensuring accurate trip information is gathered and maintained. The ideal candidate is organized, resourceful, and comfortable working independently in a virtual environment. - Assist clients with preparing itinerary details for upcoming trips - Support the booking process by gathering required information from clients - Research accommodations, transportation options, and destination details - Organize trip information, confirmations, and documentation - Provide clear communication and customer service throughout the planning process - Maintain accurate records and update internal systems as needed - Coordinate follow-ups and scheduling to ensure all client needs are addressed - Monitor itinerary components to ensure accuracy and completeness - Perform general administrative and travel support tasks Qualifications - Strong organizational and multi-tasking skills - Clear written and verbal communication abilities - Ability to work remotely with consistent follow-through - Comfort using online tools, systems, and digital research - Customer service, administrative, or coordination experience preferred - Detail-oriented and dependable in completing assigned tasks Work Environment - Fully remote position - Flexible scheduling - Training and ongoing guidance provided Salary $45,000 - $65,000 a year AI Tools in Hiring We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Support of sales team on all customer-related B2B initiatives • Supporting all aspects of the fleet sales process • Mapping, pricing, claim workflow, directive creation, issue resolution, on-boarding • Generate reporting tracking specific client SLA’s • Monitor sales trends • Formulate action plan for performance improvement • Maintain insight over timelines for customer pipeline and other team initiatives • Support of customer service issue resolution at center level • Partner with store level leaders to drive strategic sales growth initiatives • Plan and execute sales ramps that are aligned with the financial budget of Auto Glass Now centers • Responsible to strategically think of ways to grow, develop, and create sustainability of Auto Glass Now • Support new store openings by identifying fleet opportunities to drive sales activity and boost new store sales ramp • Account set up within POS system and store level training for specific fleet partner requirements • Direct liaison between fleet team and Auto Glass Now corporate staff • Ability to partner cross-functionally within Driven Brands with other corporate support partners like Billing, Analytics, Procurement etc. to maximize the fleet business • Travel 10-20%

• This Early Career Program is designed for recent graduates to get hands-on, real-world experience working with our Global Operations Team while participating in learning and development curriculum and networking opportunities in a cohort style. • An Operations Intern that participate in the Early Career Program are assigned to teams which may include: Item Coding: capturing the unique product characteristics of items sold • Item Placement: create customized views of product characteristics • Dimension Architecture: designing and delivering usable, efficient, valuable solutions through the creation of client customization • Technology Management: use technology to automate and streamline operations processes • Data Modeling: develop custom client databases • Client Service: Supporting clients as they utilize our various products and services. • At Circana lateral, promotional, and cross-functional moves are encouraged and part of our culture. While your initial role will be in one of these groups, you’ll have the chance to grow your career both within your initial assignment and into other opportunities that meet your career goals.