• Part of the operations team responsible for client relationship management of a multi-location practice • Become familiar with custodian relationships, processes, and service teams • Prepare related forms and assist the advisory team in transaction processing • Process trades (buys/sells) and cost basis adjustments • Prepare and process client on-boarding and maintenance paperwork • Maintain database and workflows in our client relationship management system • Assist with multiple client and practice-related projects at the same time • Consistently follow procedures to be compliant with Firm requirements • Assist with the development and implementation of various marketing efforts and projects

• Responsible for the direct supervision of Operations staff, including interviewing, hiring, performance management, time keeping records, training, coaching and employee development • Building a cohesive, empowered and productive work environment • Responsible for improving production processes and quality on a continuous basis • Manage prioritization of system configuration, testing and implementation activities involving claims and encounter data • Facilitate the development and execution of user acceptance scenarios and scripts for testing system changes and enhancements • Manage claims and billing Clearinghouse (TPA) for Medicaid programs • Oversee end‑to‑end claims and billing operations with the TPA for Medicaid programs, ensuring accuracy, efficiency, and alignment with program requirements • Provide strategic guidance to providers on claims preparation and submission, including developing training materials and enabling process improvements • Ensure timely and compliant submission of all required program documentation, maintaining strong operational controls • Lead oversight of clearinghouse claim workflows, including escalation management, technical issue resolution, and root‑cause analysis for provider rejections • Drive program compliance and performance through rigorous monitoring, reporting, and continuous improvement initiatives • Regularly monitor departmental contractual compliance with state, CMS, OIC requirements (claims benefit configuration, claims timeliness, claim denials, encounter data submissions, clearing house); including supporting the collection and submission of required operational performance metrics and data reporting requirements • Provide oversight including SLA reporting and audit to Operations’ assigned vendors • Lead the analysis and documentation of business process workflows, policies and procedures for Operations • Act as the subject matter expert for Operations in companywide or specific projects, including configuration on vendor systems • Monitor the performance of processes within the Operations Department identifying improvement strategies and interventions when targets are not met • Lead and guide process owners and internal stakeholders in the planning and execution of process improvement activities including identifying suitable strategies, methodologies and interventions necessary to achieve desired outcomes • Take a leadership role working with project teams to develop and track key performance targets and metrics to effectively monitor improvement activities and interventions • Regularly report results to management and project owners • Participate in and oversee the work involved in a variety of audits including TEAMonitor, HEDIS, NCQA, CMS, Internal audit.

About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a Workplace Operations Manager, Systems and Assets to own the lifecycle of all workplace technological and physical assets that enable staff to work effectively. This role is responsible for the smooth administration of core platforms, technological tools, and asset management across the organization. The Workplace Operations Manager, Systems & Assets is responsible for maintaining accurate asset records, managing workplace systems, and provide operational and technical support needed for staff to work efficiently, particularly in areas related to software systems, and key HR workflows. The incumbent acts as a liaison between operations, IT, vendors, and internal teams to support the daily use of tools and processes that power the organization. This is a remote position based from any location in the U.S. This position is contingent upon continued funding. Essential Functions - Owns the organization-wide strategy for workplace systems and equipment, including lifecycle planning, deployment standards, and replacement schedules. - Maintains backend administration for workplace apps and platforms (e.g., Microsoft 365, Vonage, Adobe, ShareFile, Veonics, Iron Mountain, CDW, Amazon and more) - Serves as directed manager to the Workplace Operations Coordinator – Asset Support, providing supervisions, training, workload prioritization and performance management while ensuring consistent execution of asset and systems support across the organization. - Owns the lifecycle of all workplace assets, including laptops, phones, printers, and shared office equipment. - Ensures accurate and reliable asset and access data by overseeing system integrity, audit readiness, and reporting. - Owns vendor relationships related to workplace equipment and systems (phones, devices, printers, conferencing tools) including service quality and escalation pathways. - Monitors risk related to lost devices, data access, and system misuse and implements controls to reduce exposure. - Leads continuous improvement of workplace systems by evaluating tools, automations, and process improvements. - Develops and maintains documentation and training for workplace systems and assets workflows, providing org-wide training to new and existing staff on equipment and platform usage. - Supports major workplace initiatives (office openings, closings, or system rollouts) by designing equipment and access strategies. - Oversees the distribution and retrieval of equipment during the onboarding and offboarding process related to device deployment and account setup. - Ensures tracking, proper storage, deployment and retiring of assets according to policy. - Creates SOPs and documentation for account creation, access standards, asset handling, and security. - Provides functional oversight to Workplace Operations Coordinators on asset-related work such as equipment issues, replacements, and onboarding kits) - Partners with HR, IT, and Operations to streamline task flows related to employee lifecycle events. - Identifies opportunities to improve asset efficiency and reduce loss or downtime, and other duties as assigned. Qualifications and Requirements - Undergraduate degree preferred with a minimum of 2 years of relevant experience; or high school diploma with a minimum of 5 years of relevant experience. - Hands on experience with IT asset management (laptops, mobile devices, and accessories), including inventory tracking and lifecycle management. - Demonstrated experience with basic system administration, account provisioning, and user permission management. Experience with asset management tools and inventory tracking systems is a plus. - Experience coordinating across departments in a matrixed or multi-site environment. - Strong analytical and problem-solving abilities. - Excellent organizations and time management skills as well as astute attention to detail while prioritizing org wide projects and tasks. - Proficiency in managing business software platforms like ZOOM and Adobe among other platforms, as well as knowledge of Microsoft Office Suites (Teams, Excel, etc.). - Must be fluent in English. Spanish preferred but not required. - Ability to travel (domestically) as assigned (5-10% or less). - Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. - Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. - Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. - Committed to practicing and supporting wellbeing and a work-home life balance. - Experience working and communicating in a remote environment preferred but not required. $67,566 - $84,458 a year Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. This role has the below set schedule: Wednesday: 5 AM to 11 AM Friday: 4 PM to midnight Sunday: 8 AM to 4 PM or 8 AM to 8 PM Essential Duties and Responsibilities: ● Managing a variety of inbound tickets with the potential to answer live phone calls ● Deliver exceptional customer service to our caregivers and clients through phone and email correspondence ● Maintain detailed, accurate records of all transactions, interactions and requests ● Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams. ● Accept coaching and feedback from team leaders to foster continuous improvement in your role ● Demonstrate reliability through punctual and consistent attendance ● Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers ● Perform other duties as assigned by leadership Benefits for full time employees - Medical/Dental/Vision Insurance - TouchCare VirtualCare - Life Insurance - Health Savings Account - Flexible Spending Account - 401(k) Matching - Employee Assistance Program - PTO Plan for Non-Exempt Employees - Flexible PTO Plan for Exempt Employees - Holidays and Floating Holidays - Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. #LI-TK