Turn conversations into conversions. Drive revenue through every customer touchpoint. Department: Customer Experience & Revenue Type: Full-Time | Remote Reports To: Customer Service Manager ABOUT AJ MEDIA We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on. THE OPPORTUNITY As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands. WHAT YOU'LL DO - Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone - Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV - Identify upsell and cross-sell opportunities based on customer purchase history and preferences - Partner with the retention team to align outbound messaging with active promotions and campaigns - Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar) - Hit and exceed weekly/monthly sales targets and KPIs - Collect and relay customer feedback to marketing and product teams to improve offers

• Build and maintain customer relationships to achieve targeted sales goals. • Develop sales strategies and value-based solutions through application evaluations. • Collaborate with engineers and field service techs to ensure customer goals are met. • Conduct regular client visits and prospecting for new business. • Partner with project management for seamless order transitions between sales and operations. • Document all opportunities and customer interactions in CRM system.

• Acquiring and managing your own client base • Advising caregivers on incoming requests • Discussing potential caregiving assignments and supporting transitions • Independently managing and maintaining caregiver relationships • Regular contact and conducting satisfaction surveys • Sharing best practices for conflict resolution • Close collaboration with international teams to drive improvements

• Connect with prospective host organizations, partners, and community contacts to introduce BridgeUSA programs • Support outreach campaigns through phone, email, and virtual sales meetings • Build relationships with employers and community partners across the U.S. with the goal of driving sales • Collaborate with experienced team members to identify new partnership opportunities that would result in sales • Track outreach activities and engagement using internal systems • Participate in training sessions focused on professional communication, sales fundamentals, and international education • Help promote cultural exchange opportunities that support global learning and workforce development