marta

Role Description Are you looking for a new challenge in a fast-growing, exciting, and dynamic environment? Do you want your work to make a real social impact? Then join marta! As a Sales Specialist, you will be responsible for acquiring and managing your own client base. Not only will you have the opportunity to make a real difference, but you will also benefit from attractive commissions. To expand our team, we are looking for a Sales Specialist either Croatian or Polish speaking in Gdansk (Poland) or working remotely from Poland starting immediately. Your Role in our team - No cold calling! You advise caregivers who have expressed interest and build your own pipeline. - You discuss possible care assignments with caregivers and support them with transitions and emergencies. - You independently manage your caregiver base and act as their main point of contact throughout their assignment. - You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist. - You provide best practices for conflict resolution to caregivers. - You collaborate closely with our international teams. - To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences. Qualifications - You have initial experience in account management, customer support, sales, or live in care. - You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta. - You are known for your personable, open, and communicative personality. - You have a winner’s mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team. - You speak either Croatian or Polish fluently (C2) and either good English or German (>B2). - Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage. Benefits - You work on an important and interesting mission: the digital transformation of a significant industry in Europe - the need to effectively manage the demographic changes. - We offer you a beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently. - Want a change of scenery? In addition to our Gdansk office, we also have locations in Bonn, Lithuania, Romania, and Poland. - Alongside our legendary company parties, we host regular team events. - If you are based near Gdansk, you can work 2 days per week. If you work outside of the Gdansk Area, you can work fully remotely. - You receive 21 - 26 days of vacation per year, and we provide everything you need in the office to keep you comfortable and energized. - Become part of an international team of 70+ employees, with regular feedback sessions and exciting growth and learning opportunities.

• advise caregivers who have expressed interest and build your own pipeline • discuss possible care assignments with caregivers and support them with transitions and emergencies • independently manage your caregiver base and act as their main point of contact throughout their assignment • maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist • provide best practices for conflict resolution to caregivers • collaborate closely with international teams and provide constructive feedback for internal improvements

About the Job Your Role in our team Twój zakres obowiązków - Indywidualne doradztwo i obsługa partnerów firmy – opiekunek i opiekunów seniora - Prezentacja aktualnych zleceń i pomoc przy doborze oferty - Opieka i koordynacja prawidłowego przebiegu zlecenia, pomoc w sytuacjach kryzysowych - Pełne szkolenie opiekunek z zakresu modelu współpracy, wsparcie administracyjne - Współpraca z międzynarodowym zespołem w języku angielskim lub niemieckim - Samodzielne zarządzanie bazą opiekunów Your Profile Nasze wymagania - Doświadczenie w branży lub agencji pośrednictwa pracy - Znajomość języka niemieckiego i/lub angielskiego (poziom minimum B1) - Duża samodzielność i umiejętność priorytetyzowania działań - Rozwinięte umiejętności interpersonalne: jesteś osobą otwartą i łatwo budujesz relacje - Zdolność pracy pod presją czasu, - Doświadczenie z systemami CRM, jak Salesforce lub Pipedrive, mile widziane Why marta? Benefity - Marta Multisport - Prywatna opieka medyczna Luxmed - Darmowe kursy nauki języków - Spotkania integracyjne - Konkursy dla pracowników

• You advise caregivers who have expressed interest and build your own pipeline. • You discuss possible care assignments with caregivers and support them with transitions and emergencies. • You independently manage your caregiver base and act as their main point of contact throughout their assignment. • You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist. • You provide best practices for conflict resolution to caregivers. • You collaborate closely with our international teams. • You provide constructive feedback based on your experiences to improve processes and customer experience.

• Advise potential clients on 24-hour care services, both by phone and during in-person visits. • Independently acquire clients by expanding a local network and generating referrals. • Assess and verify individual care needs and the home situation of the persons requiring care. • Present caregiver applications via the marta platform with the goal of achieving successful placements. • Provide support and advice throughout the entire care assignment to ensure customer satisfaction, including conducting regular satisfaction surveys, mediating in case of issues, and assisting with caregiver transitions.

• Preiei lead-uri de îngrijitori interesați de serviciile marta și te ocupi de convertirea lor in clienti • Gestionezi independent baza ta de îngrijitori și îi susții ca punct de contact atunci cand sunt activi la caz • Meniți contact regulat cu îngrijitorii si realizezi sondaje de satisfacție privind cazurile la care se afla • Colaborezi strâns cu echipele marta din diverse țări

• Acquire and manage your own client base • Advise caregivers who have expressed interest and build your own pipeline • Discuss possible care assignments with caregivers and support them with transitions and emergencies • Independently manage your caregiver base and act as their main point of contact throughout their assignment • Maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist • Collaborate closely with our international teams and provide constructive feedback to improve internal processes and customer experience

• Acquiring and managing your own client base • Advising caregivers on incoming requests • Discussing potential caregiving assignments and supporting transitions • Independently managing and maintaining caregiver relationships • Regular contact and conducting satisfaction surveys • Sharing best practices for conflict resolution • Close collaboration with international teams to drive improvements

• Handling incoming calls from customers and prospects • Documenting inquiries and issues in the system • Generating qualified leads in Salesforce • Ensuring telephone availability • Supporting the team with administrative tasks • Guiding customers on how to navigate the platform • Driving continuous process improvements through feedback