• Define, analyze, validate, and document business needs • Perform business process design and requirements definition in conjunction with functional teams • Define and document requirements for process changes and development needs with necessary technical detail • Analyze and prioritize enhancement requests • Communicate effectively with internal teams and external clients to deliver functional requirements • Act as a liaison between functional team and technical resources for enhancements • Provide functional requirements to development team and perform QA testing of requested enhancements • Manage scope and requirements throughout the project life cycle • Assist in operational roll out and user training for new functionality and tools

Role Description The primary function of the Relocation Accounting Service Team analyst is to answer incoming inquiries sent by Global Operations regarding the reimbursement of customer expenses. The Analyst must assist in resolving expense issues, while ensuring that customer and client needs are met in a timely, efficient manner through delivery of Top Block Service. This team is designed to act as a help desk for Global Operation by using systems such as Service Now to manage the inquiries and facilitate communication between the departments. Working hours are Monday to Friday 11am - 7:15pm or 2pm to 10:15pm. - Recognizes and communicates Relocation Accounting procedures to internal customers - Liaison between Global Operations and Relocation Accounting and Payroll Teams - Adheres to Premier Executive services and Rush Expense processes - Answers phones on Relocation Accounting Service line - Resolves Service Team tickets within ServiceNow - Special Projects as needed Qualifications - Customer service experience (relocation experience preferred) - Demonstrates analytical, critical thinking, and problem-solving skills - Strong planning, organizational and process management skills - Internally motivated and self-starter - Demonstrates abilities to partner effectively with other teams - Excellent written and verbal communication skills for delivering assistance via call center and ticket resolution - Time management skills with ability to multi-task in deadline driven environment - ServiceNow (or similar workflow management system) experience preferred, but not required Requirements - Active demonstration of Cartus’ core values - Excellent customer service skills - Customer focus - Attention to detail - Planning and organizing - Teamwork - Analysis/problem solving - Excellent communication skills - Judgment/decision making skills - Flexibility/initiative - Relationship building/interpersonal/influencing skills - Managing multiple priorities Company Description Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies

Job Title: Business Analyst 5/ BA5 (FICO/Jonas C&R Software Debt Manager) Job Code: OH-798225 Client: State of Ohio - AGO Location: Columbus, OH Duration: Contract Work Arrangement - Remote role but only current Ohio resident will be considered Required/Desired Skills - Experience with manual software testing - Experience with ALM Octane or similar workflow and tracking tools - Experience with debt collection - Experience with FICO/Jonas C&R Software Debt Manager Scope of Work / Duties The contracted resource will be responsible for: - Managing test runs, jobs, and calendars - Reviewing software requirements and user stories; preparing test scenarios - Designing and developing manual test scripts - Executing system, integration, regression, and related test cycles - Detecting, documenting, and tracking software defects and inconsistencies - Producing support documentation for defects, test results, and testing activities - Preparing comprehensive testing reports for the design team - Engaging with clients and vendors to understand product requirements - Participating in design reviews and providing input on requirements and potential risks - Delivering timely reviews, test designs, solutions, and documentation - Applying quality engineering principles throughout the Agile lifecycle - Performing other related duties as assigned This is a remote position.

• Analyze therapist supply and patient demand across geographic markets using internal and external data sources • Conduct gap analyses to identify underserved regions and high-growth opportunities • Develop workforce forecasts based on utilization trends, referral patterns and expansion plans • Create dashboards and reports that inform hiring priorities and access strategy • Partner with leadership to align recruitment plans with organizational growth goals • Lead full-cycle recruitment for licensed therapists and behavioral health clinicians • Develop targeted sourcing strategies based on geographic and specialty demand • Build and maintain pipelines of high-quality clinical candidates • Collaborate with operations and clinical leaders to prioritize markets for expansion • Improve recruitment workflows and ensure compliance with credentialing and regulatory standards.