Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description Core Responsibilities : - Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints. - Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements. - Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations. - Guide resolution of complex client issues, escalations, and ambiguous problems. - Own delivery governance, onboarding strategy, and escalation management. - Define and improve onboarding and delivery standards, playbooks, and ways of working. - Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption. Typical Deliverables : - End-to-end onboarding and implementation delivery ownership for medium and high complexity - Platform and API demo materials tailored to client use cases - Requirements-to-platform mapping and documented solution approaches - RAID logs, status reports, and decision records - Go-live readiness assessments and handover packages - Reusable onboarding playbooks, patterns, and best practices - Escalation and risk mitigation plans for critical clients - Operational metrics and improvement roadmaps Success Measures : - Consistent success of complex onboarding engagements with strong governance. - High confidence and trust from senior client stakeholders. - Reduced onboarding variance through standards and reusable approaches. - Effective resolution of high-impact client issues and escalations. - For Senior Managers: strong team capability, succession readiness, and delivery stability. - Experience operating across regions, clients, or regulated environments. - Demonstrated people leadership and team development experience This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications Basic Qualifications: - 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: - 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor’s degree or equivalent experience. - 8+ years’ experience leading complex delivery, onboarding, or implementation engagements. - Proven ability to influence senior stakeholders and lead through ambiguity. - Deep experience with API-driven or platform-based solutions. - Domain experience in either core banking or cards/payments. - Be based in Columbus, OH Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is to 103,400 to 206,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. - Job Family Group: Client Support Services

Role Description We’re looking for a technically strong Implementation Consultant to join a certified monday.com implementation partner. This role sits at the intersection of solution engineering and client consulting. You’ll work directly with clients to deeply understand their business processes, then design, build, and deploy robust monday.com solutions — including advanced workflows, automations, and integrations. This is not a light configuration role; we’re looking for someone with developer-level comfort in monday.com, who can translate complex requirements into scalable, well-architected systems, while confidently communicating with non-technical stakeholders. Qualifications - 2+ years of experience in SaaS implementation, solution engineering, or technical consulting. - Hands-on, developer-level experience with monday.com is essential. - Strong background in building workflows, automations, and integrations. - Comfortable working with APIs; experience with Python or similar is a strong advantage. - Able to think in systems, data structures, and scalable architecture (not just surface-level configuration). - Confident, clear communicator — able to present technical concepts to non-technical clients. - Experienced in client-facing roles, workshops, or consulting engagements. - Professional, organised, and reliable when managing client relationships and deliverables. - Proactive, self-directed, and comfortable taking full ownership of solutions. - Startup-minded: adaptable, resourceful, and comfortable with ambiguity. - Enjoys balancing deep technical work with direct client interaction. Requirements - Commitment: Part-time, 20 hours/week (with potential to grow into full-time). - Location: Fully remote. - Start Date: ASAP. - Working Hours: Ideally spread across 2–3 longer working days (rather than short daily shifts). Some overlap with AEST business hours (9 AM–5 PM AEST) is required. - Rate: USD $720-1100/month (based on a 20-hour workweek, depending on experience). Benefits - Balanced Role: Deep technical building combined with meaningful client impact. - Growth Path: Start part-time with a clear path to full-time as demand scales. - Skill Expansion: Work across SaaS, automation, AI-powered workflows, and integrations. - Autonomy: Remote work with trust, ownership, and minimal micromanagement. - Collaboration: Work closely with experienced founders and project leadership, gaining exposure to both delivery and strategy. Company Description This role is ideal for someone who loves building technically sound systems, but also enjoys being client-facing — a consultant who can design, explain, and deliver powerful monday.com solutions end-to-end. Recruitment Process - Initial Interview - Client Interview - Offer Onboarding

• Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. • Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc. • Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements. • Partners with the Business and Service Delivery team to assist with new Program solutions. • Responsible for Engineering design documentation along with Runbooks for Operations. • Partners with development/integrations team for platform support when needed. • Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure. • Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems. • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe. • Manages vendors on escalated issues and projects specific to your area of influence. • Interacts directly with client related to issues, problems, or overall design. • Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support. • Willingness and ability to cross train others in the varying technologies related to area of influence. • Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.

• Build relationship with Center Leadership (Operations Lead, Center Leader, IT provider) • Evaluate IT Security for the centers and provide guidance where needed • Evaluate current IT contracts and provide guidance where needed • Conduct site visits to centers to evaluate, document and plan for migration to AMSURG IT Services • Create documentation for Center configuration and systems • Understand and communicate AMSURG IT Services value and offerings • Architect, build and secure Microsoft 365 and Azure strategy to include Azure Virtual Network(s), Azure Virtual Machines and Azure Virtual Network Gateway • Monitor Azure Subscription to ensure the solution stays within budget guidelines • Work with existing IT providers to gather necessary information to transition IT support to the Service Delivery team • Evaluate current IT equipment, validate against the company standards and recommend replacements for centers as needed • Ability to understand, evaluate and document existing networks and associated dependencies to include VPN connectivity, VLANs and various vendor equipment • Ability to understand, evaluate and document existing server infrastructure and line of business applications • Regular and reliable attendance • Other duties as assigned