Role Description We’re looking for a technically strong Implementation Consultant to join a certified monday.com implementation partner. This role sits at the intersection of solution engineering and client consulting. You’ll work directly with clients to deeply understand their business processes, then design, build, and deploy robust monday.com solutions — including advanced workflows, automations, and integrations. This is not a light configuration role; we’re looking for someone with developer-level comfort in monday.com, who can translate complex requirements into scalable, well-architected systems, while confidently communicating with non-technical stakeholders. Qualifications - 2+ years of experience in SaaS implementation, solution engineering, or technical consulting. - Hands-on, developer-level experience with monday.com is essential. - Strong background in building workflows, automations, and integrations. - Comfortable working with APIs; experience with Python or similar is a strong advantage. - Able to think in systems, data structures, and scalable architecture (not just surface-level configuration). - Confident, clear communicator — able to present technical concepts to non-technical clients. - Experienced in client-facing roles, workshops, or consulting engagements. - Professional, organised, and reliable when managing client relationships and deliverables. - Proactive, self-directed, and comfortable taking full ownership of solutions. - Startup-minded: adaptable, resourceful, and comfortable with ambiguity. - Enjoys balancing deep technical work with direct client interaction. Requirements - Commitment: Part-time, 20 hours/week (with potential to grow into full-time). - Location: Fully remote. - Start Date: ASAP. - Working Hours: Ideally spread across 2–3 longer working days (rather than short daily shifts). Some overlap with AEST business hours (9 AM–5 PM AEST) is required. - Rate: USD $720-1100/month (based on a 20-hour workweek, depending on experience). Benefits - Balanced Role: Deep technical building combined with meaningful client impact. - Growth Path: Start part-time with a clear path to full-time as demand scales. - Skill Expansion: Work across SaaS, automation, AI-powered workflows, and integrations. - Autonomy: Remote work with trust, ownership, and minimal micromanagement. - Collaboration: Work closely with experienced founders and project leadership, gaining exposure to both delivery and strategy. Company Description This role is ideal for someone who loves building technically sound systems, but also enjoys being client-facing — a consultant who can design, explain, and deliver powerful monday.com solutions end-to-end. Recruitment Process - Initial Interview - Client Interview - Offer Onboarding

• Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. • Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc. • Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements. • Partners with the Business and Service Delivery team to assist with new Program solutions. • Responsible for Engineering design documentation along with Runbooks for Operations. • Partners with development/integrations team for platform support when needed. • Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure. • Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems. • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe. • Manages vendors on escalated issues and projects specific to your area of influence. • Interacts directly with client related to issues, problems, or overall design. • Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support. • Willingness and ability to cross train others in the varying technologies related to area of influence. • Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.

• Build relationship with Center Leadership (Operations Lead, Center Leader, IT provider) • Evaluate IT Security for the centers and provide guidance where needed • Evaluate current IT contracts and provide guidance where needed • Conduct site visits to centers to evaluate, document and plan for migration to AMSURG IT Services • Create documentation for Center configuration and systems • Understand and communicate AMSURG IT Services value and offerings • Architect, build and secure Microsoft 365 and Azure strategy to include Azure Virtual Network(s), Azure Virtual Machines and Azure Virtual Network Gateway • Monitor Azure Subscription to ensure the solution stays within budget guidelines • Work with existing IT providers to gather necessary information to transition IT support to the Service Delivery team • Evaluate current IT equipment, validate against the company standards and recommend replacements for centers as needed • Ability to understand, evaluate and document existing networks and associated dependencies to include VPN connectivity, VLANs and various vendor equipment • Ability to understand, evaluate and document existing server infrastructure and line of business applications • Regular and reliable attendance • Other duties as assigned

• Lead adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists • Manage a portfolio of ~20–50 practices and partner with Territory Managers to improve performance • Serve as regional advanced SME for SureSmile workflows and complex cases (Ortho + GP) • Grow utilization and portfolio performance across assigned practices • Deliver successful implementations that convert into sustained, consistent use • Provide structured feedback to improve product, training, and customer experience