• Build relationship with Center Leadership (Operations Lead, Center Leader, IT provider) • Evaluate IT Security for the centers and provide guidance where needed • Evaluate current IT contracts and provide guidance where needed • Conduct site visits to centers to evaluate, document and plan for migration to AMSURG IT Services • Create documentation for Center configuration and systems • Understand and communicate AMSURG IT Services value and offerings • Architect, build and secure Microsoft 365 and Azure strategy to include Azure Virtual Network(s), Azure Virtual Machines and Azure Virtual Network Gateway • Monitor Azure Subscription to ensure the solution stays within budget guidelines • Work with existing IT providers to gather necessary information to transition IT support to the Service Delivery team • Evaluate current IT equipment, validate against the company standards and recommend replacements for centers as needed • Ability to understand, evaluate and document existing networks and associated dependencies to include VPN connectivity, VLANs and various vendor equipment • Ability to understand, evaluate and document existing server infrastructure and line of business applications • Regular and reliable attendance • Other duties as assigned

• Lead adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists • Manage a portfolio of ~20–50 practices and partner with Territory Managers to improve performance • Serve as regional advanced SME for SureSmile workflows and complex cases (Ortho + GP) • Grow utilization and portfolio performance across assigned practices • Deliver successful implementations that convert into sustained, consistent use • Provide structured feedback to improve product, training, and customer experience

• Lead clients through the full implementation funnel: discovery → onboarding → activation → handoff. • Conduct thorough discovery to uncover client goals, needs, and potential roadblocks; proactively handle objections. • Deliver targeted training and hands-on guidance with Property Managers for Resident Benefits Package (RBP) setup and usage. • Ensure clients deliver on their commitments and stay on track through the journey. • Partner closely with Sales to ensure alignment on deliverables and expectations. • Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations. • Manage projects end-to-end: set timelines, coordinate stakeholders, and drive accountability. • Navigate ambiguity effectively, solving problems in fast-paced, evolving environments. • Serve as a process consultant—building, refining, and scaling implementation workflows. • Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience.

• Establish realistic goals and implement action plans for achieving set objectives for new business implementations • Guide and direct project team members to ensure compliance with set standards, procedures and guidelines • Ensure availability of financial, material and human resources required to complete a project successfully • Evaluate progress to detect limitations or faults to seek solutions to a more efficient process • Develop internal/external communication strategies useful in ensuring communication between various departments of the organization and clients • Use specialized tools and techniques to delegate and ensure even distribution of tasks to project team members • Participate in educational programs to update job knowledge and expand personal network • Motivate team members to meet project goals by effectively carrying out their responsibilities • Offer effective solutions to meet set targets and satisfy client requirements • Manage every aspect of projects, including planning, communication, risk assessment and resources • Create a collaborative, enjoyable work environment that is conducive to effective creative thinking