Role Description LTS.inen is seeking a highly motivated and skilled IT HelpDesk Support Specialist to join our dynamic and fast-paced team. As a member of the LTS.inen HelpDesk team, you will play a crucial role in providing technical support and guidance to our employees, ensuring smooth and efficient operation of our IT systems and infrastructure. - Respond to and resolve IT support requests from employees through various channels such as phone, email, and in-person - Troubleshoot hardware, software, and network issues and provide timely solutions - Install, configure, and maintain computer hardware, software, and peripherals for new and existing employees - Educate and assist employees on proper usage of software and applications - Collaborate with the IT team to identify and implement process improvements - Maintain accurate records of IT support requests and resolutions in our ticketing system - Conduct regular equipment inventory checks and document discrepancies - Stay up-to-date with the latest technology trends and industry developments to continuously enhance our IT services Qualifications - Bachelor's degree in Computer Science or related field, or equivalent work experience - Minimum of 2 years of experience in a technical support or helpdesk role - Excellent knowledge of Windows and Mac operating systems - Proficient in Microsoft Office Suite, including Office 365 - Strong understanding of computer hardware components and networking principles - Familiarity with Active Directory and Office 365 administration - Demonstrated ability to troubleshoot and problem-solve technical issues - Exceptional communication and customer service skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously Benefits - Supportive and collaborative work environment - Opportunity to grow and develop your skills - Providing top-notch technical support to our team Company Description LTS.inen is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Provides expert multi-technology advice to internal clients, analyzing and providing strategies and solutions on all aspects of infrastructure software, hardware features and related technology components • Architect end-to-end AI solutions: secure AI factories, data architectures, and automation frameworks • Recommends, advises and executes on the best design for information technology architectures • Leads the design and communicates high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs • Uses client business requirements to advise on the design, deployment and operation of infrastructures software • Creates designs that provide holistic views, but also contain the details of the components and interconnections between components • Involved with projects at the time of inception and is involved along with the project manager in the planning and governance of projects and the functional analysis (FA) of developing the initial requirements • Researches and investigates emerging infrastructure technologies, particularly on software defined infrastructure features and the best practices associated with these trends • Advises on the improvement of internal effectiveness by contributing to improving current methodologies, processes and tools

Title: Sr. Technical Support Specialist Location: Horsham United States Job Description: FIRSTRUST BANK Recognizes the leader in you As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. The Senior Technical Support Specialist plays a critical role in ensuring the smooth operation of the company’s technology infrastructure. This position is responsible for troubleshooting hardware and software issues, providing timely technical support to end-users and senior level executives, and contributing to the maintenance and improvement of IT systems. The role serves as a key point of escalation for complex technical issues, ensuring timely resolution and appropriate follow‑up with customers. Additionally, this position assists with workload distribution and queue management. JOB DUTIES AND RESPONSIBILITIES: - Technical Support: - Provide first and second-level technical support to end-users via phone, email, or in-person. - Diagnose and resolve hardware, software, and network-related issues promptly. - Serve as an escalation point for complex issues before elevating to higher-level IT staff or management. - Hardware and Software Management: - Install, configure, and maintain computer systems, printers, and other peripherals. - Assist with the deployment of new software applications and updates. - User Support and Training: - Assist users with software and hardware-related questions and problems. - Provide training and guidance to end-users on best practices for using IT resources. - Create and update user manuals, guides, and documentation. - Network and Connectivity: - Troubleshoot and resolve basic network connectivity issues. - Assist with network setup and configuration tasks as needed. - Coordinate with network administrators to ensure consistent network performance. - Security and Compliance: - Implement and follow IT security protocols and procedures. - Assist in maintaining compliance with company and regulatory IT standards. - Monitor systems for security vulnerabilities and take appropriate actions. - System Maintenance and Improvement: - Perform routine system maintenance tasks, such as updates, upgrades, and patches. - Participate in the implementation of IT projects and initiatives - Contribute ideas for improving IT processes and systems. - Project Implementation: - Participate in projects aimed at improving support services and end user experience. - Execute support-related projects from inception to completion, ensuring timely delivery and quality outcomes. - Collaborate with various IT departments and business units to successfully implement projects. - VIP Support: - Provide comprehensive support for Audio Visual (AV) equipment, ensuring seamless operation for Zoom and Microsoft Teams meetings, including setup, troubleshooting, and user assistance. - Assist with the deployment of new technologies and special projects for the executive team. - Coordinate with other IT teams to ensure seamless support for executive initiatives. - Queue Management - Support the Technical Support Manager with workload distribution and queue management. - Monitor incoming tickets and calls to ensure service-level agreements (SLAs) are met. PHYSICAL AND SENSORY REQUIREMENTS: - Prolonged periods sitting at a desk and working on a computer. - While performing the duties of this position, the employee will constantly be ascending and descending, moving about and lifting objects - The employee may be required to lift files/materials up to 50 pounds to take to various locations. - This position will incur installing, operating and handling technical equipment such as personal computers, printers and servers daily. - The incumbent will be expected to operate a computer terminal. - Prolonged periods sitting at a desk and working on a computer POTENITAL ON-THE-JOB-RISKS: - None identified. EDUCATION, TRAINING AND EXPERIENCE: - Associate or bachelor’s degree in information technology, Computer Science, or a related field; or equivalent work experience. - 5+ years of experience in IT support with at least 2 years supporting C-level executives. - Strong knowledge of Windows and MacOS operating systems, mobile operating systems (iOS, Android). - Expertise in troubleshooting hardware, software, and network issues. - Excellent communication and interpersonal skills. - High level of discretion and professionalism in handling confidential information. - Ability to work independently and in a high-pressure environment. - Ability to work independently and as part of a team. - Capable of clarifying technical issues in terms that are easy to comprehend. - Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. WORK SCHEDULE: - This role is deemed Mission Essential, which may necessitate working on days when the Bank is not operational, initiates late, or concludes early due to adverse weather conditions. - The work schedule is a blend of onsite and remote work, necessitating four days of onsite presence and one day of remote work per week. - Commute to various offices, branches, and executive residence as required. - Participate in IT on-call rotation for remote support during off-hours. Must be willing to be available and ready to respond on short notice during on-call period. Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Firstrust Bank is an Equal Opportunity Employer. If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department . Include your full name, best way to reach you, and the accommodation needed to assist with the application process. Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling Job Details Pay Type Salary

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: As a Director of IT reporting directly to the CIO, you will serve as a strategic individual contributor responsible for driving alignment between the IT function and key partners across Security, Talent, and other cross-functional teams. You'll lead high-impact initiatives that require a deep understanding of enterprise infrastructure, automation, and internal service delivery. This role is a bridge between IT leadership and the broader organization - translating business needs into scalable technology solutions and advocating for IT priorities in company-wide discussions. Your work will shape how IT enables innovation, operational excellence, and employee experience at scale. What you'll work on: - Act as a strategic liaison between IT, Security, Talent, and other departments to ensure alignment on infrastructure, tools, and service delivery. - Represent the IT function in cross-functional planning sessions and steer conversations around technology needs and roadmaps. - Lead key automation and systems integration initiatives that reduce manual effort and improve user experience. - Leverage AI and modern tooling to optimize IT workflows and enhance support capabilities. - Identify opportunities for operational improvement and influence technology decisions across the company. - Guide build vs. buy decisions for internal tools and architecture across multiple departments. - Collaborate closely with the CIO and IT leadership team on department strategy, metrics, and prioritization of work. What you'll bring to Circle: Core Requirements: - Proven experience in IT leadership roles, including strategic stakeholder engagement across departments. - Deep understanding of IT and Security systems architecture, automation frameworks, and enterprise SaaS environments. - Strong cross-functional collaboration skills, with a track record of building alignment across technical and non-technical teams. - Familiarity with AI and its application to IT support, service management, and internal workflows. - Experience with ITSM platforms (e.g., ServiceNow), MDM tools (e.g., Iru), and identity solutions (e.g., Okta). - Strong written and verbal communication skills, with the ability to influence at the leadership level. - Background working in regulated or security-conscious environments. Preferred Requirements: - Hands-on scripting or engineering experience (e.g., Python, PowerShell, API integrations). - Experience supporting hybrid or remote-first global organizations. - Familiarity with Talent and People Ops systems and how they integrate into the broader IT ecosystem. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $200,000 - $257,500 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote