• Provides management of studies, analysis, response preparation, meeting support and policy development for Health Services Policy and Oversight (HSP&O). • Provides direct Senior Subject Matter Expert (SME) and Expert Writing support services to the Acting Principal Deputy Assistant Secretary of Defense for Health Affairs (HA) and the Deputy Assistant Secretary of Defense for HSP&O. • Engages and communicates (written and verbally) with senior executive leaders within the MHS governance structure on a regular basis; produce senior executive level correspondence using Microsoft Office Suite • Provides direct support to key government leaders for task execution and management including scheduling meetings, coordinating travel, logistics, preparing agendas and meeting minutes, tracking action items and due outs, collecting and preparing read-ahead, developing executive action/decision packages, as well as action memos, memorandums of support or agreement, standard operating procedures or manuals, and/or DoD or HA/DHA issuances. • Coordinates and manages project tasks to ensure project delivery within allotted timelines. • Develops high-level performance-based analytical reports to provide recommendations on program effectiveness and support to research and responses to government officials. • Provides research, analytical and administrative support to include ongoing evidence-based analytical, research and evaluation methods and outcomes research. • Provides support in the development of HSP&O oversight structure, to include risk assessment, prioritization of programs for oversight, and developing clear milestones and metrics for oversight. • Assists in collection, summarization, analysis, or reporting of Office of Assistant Secretary of Defense (OASD) HA/HSP&O health policy needs, goals, objectives, initiatives, and plans, program evaluation and reporting data. • Provides support to directors to oversee policy implementation; ensure programs are consistently implemented; and to conduct assurance activities and investigations. • Performs other job-related duties as assigned

Role Description As a Post Award Project Support Specialist supporting our Federal government client, you will be trusted to develop and implement project deliverables, including SOPs, communications, handbooks, and factsheets. This role will entail tracking and monitoring Federal grant-funded projects, reviewing, assessing, and conducting data entry into multiple online platforms, and providing overall administrative support for grant closeout. - Sending all communication reminders for three different report types with rolling deadlines, guidance regarding grant compliance, and guidance for research requirements - Develop agendas for client-facing meetings - Provide knowledge capture - Track action items - Follow up on tasking of the action items for the client - Develop and implement project deliverables including SOPs, communications, handbooks, and factsheets - Track and monitor project-specific award conditions (SACs) and award action requests (AARs) within the GEMS eRA and SharePoint systems - Support closeout processes - Conduct initial reviews for recipient-submitted report forms - Collect and extract the data from Baseline, Annual, and Semi-Annual performance reports to be uploaded into dashboards - Organize, validate, and monitor the data of over 200 grant recipients - Support site visit and desk review preparation - Develop training material and provide one on one support to a group of Federal Program Officers (FPOs) on post-award priorities - Carry out our Commitments to Deliver, Grow, and Thrive Qualifications - Bachelor’s degree - Minimum of 2 years of consulting and/or directly relevant industry experience - Knowledge and experience with federal and/or state grants management - Experience developing detailed SOPs for critical processes, including grants administration (post-award) - Strong attention to detail and commitment to quality assurance - Ability to be flexible and maintain professionalism while balancing multiple projects, deadlines, and supervisor and/or client direction/feedback - Receptive to all forms of feedback from clients and colleagues, and proactive to make changes - Ability to work collaboratively in a team environment by communicating effectively - US citizenship or permanent resident and the ability to pass public trust clearance or suitability Preferred Experience/Skills - Monitoring and evaluation techniques, knowledge capture, project management, grant monitoring preparation, and facilitation Benefits - Comprehensive and competitive benefits package for full-time employees - 401k matching (4%) - PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)) - Health, dental, vision, short- and long-term disability - FSA accounts - 4 weeks of paid parental leave - 11 paid holidays (including your birthday off) - Fitness & cell phone reimbursements - Monthly all hands update meetings - Annual in-person all hands team building day and evening out - Regular check-ins for professional growth goals - Semi-monthly one on one performance manager meetings - A social team that coordinates monthly events - Use of technology like Slack to keep us connected and collaborative - Company culture dedicated to a highly engaged team

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment. • Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio. • Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction. • Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle. • Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes. • Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans. • Communicate program status and issues by preparing reports and presentations for customers and stakeholders. • Mentor team members by sharing expertise and best practices. • Collaborate with Product and Engineering to resolve client feature requests and technical issues. • Identify improvements to methodology and implementation processes to enhance customer experience

• Manage a team that includes Program Managers and Operations Specialists • Oversee planning and execution for complex, cross-functional product and process launches • Establish team rhythms for consistency and excellence • Lead structured change management for process and tool updates • Design and execute AI-powered frontline enablement strategies • Provide clear updates to executive stakeholders on program health