Role Description As a Post Award Project Support Specialist supporting our Federal government client, you will be trusted to develop and implement project deliverables, including SOPs, communications, handbooks, and factsheets. This role will entail tracking and monitoring Federal grant-funded projects, reviewing, assessing, and conducting data entry into multiple online platforms, and providing overall administrative support for grant closeout. - Sending all communication reminders for three different report types with rolling deadlines, guidance regarding grant compliance, and guidance for research requirements - Develop agendas for client-facing meetings - Provide knowledge capture - Track action items - Follow up on tasking of the action items for the client - Develop and implement project deliverables including SOPs, communications, handbooks, and factsheets - Track and monitor project-specific award conditions (SACs) and award action requests (AARs) within the GEMS eRA and SharePoint systems - Support closeout processes - Conduct initial reviews for recipient-submitted report forms - Collect and extract the data from Baseline, Annual, and Semi-Annual performance reports to be uploaded into dashboards - Organize, validate, and monitor the data of over 200 grant recipients - Support site visit and desk review preparation - Develop training material and provide one on one support to a group of Federal Program Officers (FPOs) on post-award priorities - Carry out our Commitments to Deliver, Grow, and Thrive Qualifications - Bachelor’s degree - Minimum of 2 years of consulting and/or directly relevant industry experience - Knowledge and experience with federal and/or state grants management - Experience developing detailed SOPs for critical processes, including grants administration (post-award) - Strong attention to detail and commitment to quality assurance - Ability to be flexible and maintain professionalism while balancing multiple projects, deadlines, and supervisor and/or client direction/feedback - Receptive to all forms of feedback from clients and colleagues, and proactive to make changes - Ability to work collaboratively in a team environment by communicating effectively - US citizenship or permanent resident and the ability to pass public trust clearance or suitability Preferred Experience/Skills - Monitoring and evaluation techniques, knowledge capture, project management, grant monitoring preparation, and facilitation Benefits - Comprehensive and competitive benefits package for full-time employees - 401k matching (4%) - PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)) - Health, dental, vision, short- and long-term disability - FSA accounts - 4 weeks of paid parental leave - 11 paid holidays (including your birthday off) - Fitness & cell phone reimbursements - Monthly all hands update meetings - Annual in-person all hands team building day and evening out - Regular check-ins for professional growth goals - Semi-monthly one on one performance manager meetings - A social team that coordinates monthly events - Use of technology like Slack to keep us connected and collaborative - Company culture dedicated to a highly engaged team

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment. • Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio. • Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction. • Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle. • Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes. • Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans. • Communicate program status and issues by preparing reports and presentations for customers and stakeholders. • Mentor team members by sharing expertise and best practices. • Collaborate with Product and Engineering to resolve client feature requests and technical issues. • Identify improvements to methodology and implementation processes to enhance customer experience

• Manage a team that includes Program Managers and Operations Specialists • Oversee planning and execution for complex, cross-functional product and process launches • Establish team rhythms for consistency and excellence • Lead structured change management for process and tool updates • Design and execute AI-powered frontline enablement strategies • Provide clear updates to executive stakeholders on program health

• Lead end-to-end program management for initiatives, from planning through execution and delivery • Ability to lead through influence by proactively communicating with and guiding executive stakeholders, ensuring clarity on priorities, decision making and accountability across programs • Partner cross-functionally; facilitate collaboration, teamwork, and communication to provide an excellent customer experience • Formulate, organize, and monitor inter-connected activities to deliver against the project requirements, deadlines, and schedules • Maintain effective day to day communications with the customer to remain aligned on project initiatives and milestones • Manage dependencies, get ahead of risks, and surface information that will allow the teams to make sound strategic decisions and tradeoffs • Prepare status reports by gathering, analyzing, and summarizing relevant information to ensure progress is transparent and visible to leadership • Establish effective project plans and ensure their execution • Facilitate cross-functional meetings, ensuring clear communication and accountability • Apply change, risk, and resource management to ensure that all parties are informed of the impacts on schedule and budget • Support change management and adoption for new processes • Conduct post-project evaluation and identify successful and unsuccessful project elements • Promote a trusting and safe environment that allows team members to engage in healthy debate and collaborative problem solving • Provide peer mentorship