• Manage a team that includes Program Managers and Operations Specialists • Oversee planning and execution for complex, cross-functional product and process launches • Establish team rhythms for consistency and excellence • Lead structured change management for process and tool updates • Design and execute AI-powered frontline enablement strategies • Provide clear updates to executive stakeholders on program health

• Lead end-to-end program management for initiatives, from planning through execution and delivery • Ability to lead through influence by proactively communicating with and guiding executive stakeholders, ensuring clarity on priorities, decision making and accountability across programs • Partner cross-functionally; facilitate collaboration, teamwork, and communication to provide an excellent customer experience • Formulate, organize, and monitor inter-connected activities to deliver against the project requirements, deadlines, and schedules • Maintain effective day to day communications with the customer to remain aligned on project initiatives and milestones • Manage dependencies, get ahead of risks, and surface information that will allow the teams to make sound strategic decisions and tradeoffs • Prepare status reports by gathering, analyzing, and summarizing relevant information to ensure progress is transparent and visible to leadership • Establish effective project plans and ensure their execution • Facilitate cross-functional meetings, ensuring clear communication and accountability • Apply change, risk, and resource management to ensure that all parties are informed of the impacts on schedule and budget • Support change management and adoption for new processes • Conduct post-project evaluation and identify successful and unsuccessful project elements • Promote a trusting and safe environment that allows team members to engage in healthy debate and collaborative problem solving • Provide peer mentorship

Anticipated End Date: 2026-03-30 Position Title: Health Program Representative I Job Description: Health Program Representative I Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. *Shift hours: 9:30am - 6pm MST The Health Program Representative I will be responsible for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features. How you will make an impact: - Gathers and records appropriate member information in accordance with policies and procedures via telephone. - Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services. - Records call details and utilize call scripts as needed based on client requirements. - Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management. - Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment. - Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver. - Demonstrates empathy and persistence to resolve caller issues completely. - Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. - Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. Minimum Requirements - HS diploma or the equivalent - Minimum of 6 months experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences - Computer/keyboarding proficiency strongly preferred. - Knowledge of company products, services and benefits preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $17.85/hr to $26.79/hr. Locations: Colorado In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Program Operations Policy SME This position requires an active Public Trust clearance. Perform data acquisition, validation, analysis, and reporting of key areas company wide. Develop, test, and implement processes to automate analysis and risk identification. Leverage technology to identify areas for process efficiency improvements while providing insights and recommendations. Compensation & Benefits: Estimated Starting Salary Range for Program Operations Policy SME: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Program Operations Policy SME Responsibilities Include: - Provides management of studies, analysis, response preparation, meeting support and policy development for Health Services Policy and Oversight (HSP&O). - Provides direct Senior Subject Matter Expert (SME) and Expert Writing support services to the Acting Principal Deputy Assistant Secretary of Defense for Health Affairs (HA) and the Deputy Assistant Secretary of Defense for HSP&O. - Engages and communicates (written and verbally) with senior executive leaders within the MHS governance structure on a regular basis; produce senior executive level correspondence using Microsoft Office Suite - Provides direct support to key government leaders for task execution and management including scheduling meetings, coordinating travel, logistics, preparing agendas and meeting minutes, tracking action items and due outs, collecting and preparing read-ahead, developing executive action/decision packages, as well as action memos, memorandums of support or agreement, standard operating procedures or manuals, and/or DoD or HA/DHA issuances. - Coordinates and manages project tasks to ensure project delivery within allotted timelines. - Develops high-level performance-based analytical reports to provide recommendations on program effectiveness and support to research and responses to government officials. - Provides research, analytical and administrative support to include ongoing evidence-based analytical, research and evaluation methods and outcomes research. - Provides support in the development of HSP&O oversight structure, to include risk assessment, prioritization of programs for oversight, and developing clear milestones and metrics for oversight. - Assists in collection, summarization, analysis, or reporting of Office of Assistant Secretary of Defense (OASD) HA/HSP&O health policy needs, goals, objectives, initiatives, and plans, program evaluation and reporting data. - Provides support to directors to oversee policy implementation; ensure programs are consistently implemented; and to conduct assurance activities and investigations. - Performs other job-related duties as assigned Program Operations Policy SME Experience, Education, Skills, Abilities requested: - Bachelors’ degree is required; Healthcare related field is highly preferred. Preference will be given to candidates with a healthcare or health policy related experience - Five or more years of experience in healthcare administration or operations supporting the Defense Health Agency or one of the 3 Military Medicine Higher Headquarters - Working knowledge of Health Policy is required. - Skilled in Enterprise Task Management Software Solution (ETMS2) or similar task tracking program preferred. - Demonstrated ability to conduct effective technical presentations to client management and professional/tactful coordination with a variety of project stakeholders. - Ability to provide risk assessment, prioritization of programs, milestones, and metrics. - Ability to collection, summarize and provide analysis, of health policy needs, goals, objectives, initiatives, and plans, program evaluation and reporting data. - Ability to assess program effectiveness, health policy, and current and potential organizational structure to improve operational efficiencies, and processes. - Ability to handle multiple policies and programs under HSP&O responsibility. This support would be for maintaining, tracking, verifying and creating reports that directors and leadership use to assess effectiveness of HA policy. - Skill in overseeing policy implementation. Ensure programs are implemented consistently and assurance activities and investigations are conducted. - Ability to multitask and meet aggressive deadlines. - Excellent communication skills, both oral and written. - Ability to support high-level meetings to include scheduling/coordination and preparing associated documents. - Ability to work independently in a fast-paced environment. - Strong quantitative analysis and critical thinking skills. - Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #LI-CG Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: - Program Operations Policy Analyst - Program Operations Policy Coordinator - Program Operations Policy Specialist - Program Operations Policy Consultant - Program Operations Policy Manager Keywords: - Program - Operations - Policy - SME (Subject Matter Expert) - Analyst Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.