Role Description We are looking for Technical Writers to author detailed, complex technical information regarding operation characteristics, diagnostics, and repair procedures. Writing at this level requires extensive investigation and may include hands-on product familiarity. The Technical writer will work with engineering teams, but may also be required to develop information from other product teams. Serves as the contact with other functional areas, including product safety, legal, compliance, and engineering to ensure functional standards are incorporated and utilized appropriately. As the Technical Writer, you will have the following key attributes for the role: - Excellent writing, editing, and proofreading skills. - Demonstrated track record of creating process diagrams, tutorials, procedures, and knowledge-based content. - Self-starter with the ability to work independently and manage diverse priorities well. - Experience creating diagrams and infographics to communicate workflow processes and abstract topics more clearly. - Ability to analyze and synthesize complex processes. - A proactive and open-minded attitude for resolving problems and delivering results. - Experience in creating documentation for audiences with different levels of technical skill. - 2-5 years of experience working as a technical writer or in a related role. - Experience working in an agile software development environment. - Ability to recognize their own knowledge or experience limitations and reach out for guidance. - Great communication skills with the ability to articulate thoughts/ideas clearly, collaborate with team members in various roles. - Confident in leading meetings and presenting to teams. - Ability to understand complex systems, prioritize tasks, and escalate issues if needed. - Experience with source control systems and workflow tools: Git, JIRA/Confluence. - Understands foundational IT and cloud technologies. - Prior experience working within IT Development, SaaS, or web-based technology environment. Qualifications - 2-5 years of experience working as a technical writer or in a related role. - Experience working in an agile software development environment. Requirements - Excellent writing, editing, and proofreading skills. - Demonstrated track record of creating process diagrams, tutorials, procedures, and knowledge-based content. - Self-starter with the ability to work independently and manage diverse priorities well. - Experience creating diagrams and infographics to communicate workflow processes and abstract topics more clearly. - Ability to analyze and synthesize complex processes. - A proactive and open-minded attitude for resolving problems and delivering results. - Experience in creating documentation for audiences with different levels of technical skill. - Ability to recognize their own knowledge or experience limitations and reach out for guidance. - Great communication skills with the ability to articulate thoughts/ideas clearly, collaborate with team members in various roles. - Confident in leading meetings and presenting to teams. - Ability to understand complex systems, prioritize tasks, and escalate issues if needed. - Experience with source control systems and workflow tools: Git, JIRA/Confluence. - Understands foundational IT and cloud technologies. - Prior experience working within IT Development, SaaS, or web-based technology environment. Company Description Fusemachines is a leading AI strategy, talent, and education services provider. Founded by Sameer Maskey Ph.D., Adjunct Associate Professor at Columbia University, Fusemachines has a core mission of democratizing AI. With a presence in 4 countries (Nepal, the United States, Canada, and the Dominican Republic) and more than 450 full-time employees, Fusemachines brings global AI expertise to transform companies worldwide. Founded in 2013, Fusemachines is a global provider of enterprise AI products and services, on a mission to democratize AI. Leveraging proprietary AI Studio and AI Engines, the company helps drive the clients’ AI Enterprise Transformation, regardless of where they are in their Digital AI journeys. With offices in North America, Asia, and Latin America, Fusemachines provides a suite of enterprise AI offerings and specialty services that allow organizations of any size to implement and scale AI. Fusemachines serves companies in industries such as retail, manufacturing, and government. Fusemachines continues to actively pursue the mission of democratizing AI for the masses by providing high-quality AI education in underserved communities and helping organizations achieve their full potential with AI.

• Lead the creation of a standardized, centralized source of truth for end-to-end launch process documentation • Establish and manage a documentation platform (Wiki-style environment) • Convert and migrate legacy content into structured formats such as Markdown • Ensure consistency, clarity, and usability across all process documentation • Collaborate with cross-functional stakeholders and subject matter experts (SMEs) to assess current state documentation • Identify gaps and inconsistencies • Define a future-state framework aligned with industry best practices • Develop, track, and manage project plans, timelines, milestones, and scope across multiple documentation workstreams • Lead the selection and setup of documentation tooling and Wiki-style platforms • Troubleshoot formatting, tagging, and metadata issues to ensure usability and searchability • Review and assess current-state documentation across multiple sources to identify gaps, redundancies, and outdated information • Define and implement standardized templates aligned with documentation best practices • Conduct gap analysis and define future-state documentation frameworks • Partner with SMEs to validate processes and gather missing details • Draft, refine, and organize process documentation, including visuals and process maps • Facilitate stakeholder reviews and incorporate feedback into deliverables • Ensure adherence to documentation governance standards and taxonomy structures • Prepare presentations, updates, and cost-benefit analyses for leadership and sponsors • Ensure project management methodology and systems development processes are followed • Manage stakeholder communications, feedback loops, and milestone reporting

• Develop middle-of-funnel technical blog content that aligns with our positioning, product strategy, and differentiators • Partner closely with product marketing to deeply understand product capabilities, roadmap priorities, competitive landscape, and core messaging • Translate complex topics such as real-time data platforms, distributed systems, AI infrastructure, and high-performance databases into clear, compelling narratives • Partner cross-functionally with content marketing, SEO, product marketing, engineering, and solutions teams to align blog topics to campaigns and personas, build a full-funnel roadmap grounded in keyword strategy and search intent, and extract accurate technical insights • Create blog content that supports use cases such as AI inference, feature stores, real-time personalization, fraud detection, and globally distributed systems • Optimize content for search performance while maintaining strong technical credibility • Continuously refine content based on performance metrics, engagement, and conversion data • Act as a collaborative, proactive team player who seeks feedback, contributes ideas, and is motivated to help Aerospike grow through high-impact content

• Create and refine technical content: Under the direction of your manager or a Senior Technical Writer, you will write, edit, and maintain high-quality documentation, including user guides, API references, and internal knowledge-base articles. • Collaborate across teams: You will partner directly with engineers, product managers, and customer-facing teams to gather information, understand user needs, and ensure technical accuracy. • Engage in hands-on product testing: You will actively use and test the product as part of the documentation process, ensuring our guides are not just technically correct but also practical and user-centric. • Support internal documentation: You will contribute to team-specific documentation and process improvements that enhance our team's efficiency and impact.