• Ensure optimized interaction between a company and members • Leverage voice of the customer, NPSt, root cause, call listening, and member experience design • Implement strategic plans and improve performance • Support multiple contact center BPO suppliers • Develop and implement programs to establish performance and adherence to agreements • Identify and resolve complex technical and operational problems

Role Description This leadership role offers the opportunity to shape the engineering direction of a fast-growing, remote-friendly organization specializing in eCommerce solutions. You will oversee the performance, scalability, and operational excellence of the development function, ensuring technical execution aligns with business priorities and client needs. Acting as a strategic partner to cross-functional teams, you will define the engineering roadmap, establish processes, and mentor a talented team of engineers. This role combines technical mastery, operational thinking, and client-facing influence, giving you the ability to impact both internal delivery and external project success. You will champion modern development practices, introduce innovative technologies, and foster a culture of excellence, efficiency, and collaboration. - Define and manage engineering priorities in alignment with company goals, timelines, and business impact - Own and execute the engineering roadmap, ensuring strategic alignment across projects and initiatives - Lead cross-functional collaboration with Operations, Design, and Project Management to enable seamless delivery - Establish and scale development processes, standards, and workflows to improve consistency and team efficiency - Oversee engineering delivery to ensure projects meet expectations for quality, scope, and timelines - Identify and resolve bottlenecks, implementing solutions to enhance performance, reduce rework, and improve predictability - Serve as a senior escalation point for technical challenges across client projects and internal initiatives - Represent engineering in client and sales discussions, clearly communicating technical solutions and trade-offs - Promote adoption of innovative technologies, including AI, to improve engineering workflows and operational efficiency - Mentor and develop the engineering team, supporting growth, performance, and technical excellence Qualifications - 8+ years of experience in software engineering, with significant leadership or management experience - Proven ability to lead engineering teams in agency, eCommerce, or digital product environments - Strong understanding of modern development workflows, scalable systems, and project delivery best practices - Experience with Shopify or similar eCommerce platforms is highly preferred - Demonstrated ability to align engineering execution with business strategy and client objectives - Excellent communication skills to engage cross-functional teams and client stakeholders effectively - Experience implementing or leveraging AI tools to enhance engineering efficiency - Highly organized, proactive, and solution-oriented with a focus on continuous improvement Benefits - Competitive base salary: $130,000 - $160,000 - Flexible remote-friendly work environment across multiple U.S. states - Opportunities for professional growth and mentorship - Exposure to innovative eCommerce technologies and modern engineering practices - Collaborative, cross-functional team culture - Supportive environment for continuous improvement and operational excellence

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director Commercial Finance - REMOTE. In this impactful role, you will drive business performance by enhancing the effectiveness of global DSA Commercial. Your work will directly contribute to sequential revenue growth and margin development while creating value for shareholders. You will collaborate across teams and regions to foster innovation and improvement in operations. Moreover, you will balance strategic guidance with hands-on execution, engaging in financial and management reporting as well as deep analysis of complex data. Your leadership will shape the direction of commercial finance activities while enhancing the overall success of the organization. - Enhance Commercial Analytics: Produce meaningful management reporting including KPI forecasting. - Develop pricing insights and strategies to improve profitability. - Own revenue and margin analytics, including price-volume-mix analysis. - Drive data consistency across systems for accurate reporting. - Identify client trends to improve forecast reliability. - Support weekly, monthly, and quarterly rolling forecasts. - Partner with the Commercial function to analyze opportunities, proposals, and bookings. - Support strategic planning and deliver long-range financial plans. - Drive optimization of commercial client processes and analytical tools. Qualifications - Seven plus years of experience in an international environment, preferably in commercial sales or finance. - Exposure to FP&A/commercial finance and P&L ownership. - Bachelor’s degree in business or related discipline preferred. - Qualified Accountant beneficial – CPA/ACCA/ICAS/ICAEW/CIMA or equivalent. - Demonstrated proficiency in managing complex analytical initiatives. - Expertise in advanced Excel and PowerPoint presentation. - Understanding of ERP, Data Warehouse, and Business Intelligence systems. - Strong communication skills with senior management. - Supervisory and/or people management experience is advantageous. Benefits - Competitive salary ranging from $120K to $140K USD annually. - Performance-based bonuses and incentives. - 401K plan. - Paid time off and flexibility for work-life balance. - Health and wellness coverage. - Employee and family wellbeing support programs. - Opportunity for professional growth and development. - Remote work flexibility.

• The Director of Client Engagement is a player/coach leader responsible for both managing our Account Management team and personally owning a meaningful share of our client relationships. • You will lead a team of Account Managers while also serving as the senior leader across our portfolio of ~30 accounts — stepping in directly to manage select accounts, support escalations, develop relationships and ensure every client feels the weight and care of senior leader-level partnership. • Reporting to the COO, this is a hands-on role that blends strategic leadership with active, day-to-day client engagement. • Lead, coach, and develop a team of three Account Managers — setting clear goals, running regular 1:1s, and building a culture of accountability and client-first thinking. • Build and refine scalable account management processes, playbooks, and tooling that improve consistency and performance across the team. • Own department-level reporting: portfolio health, retention metrics, growth indicators, and team performance KPIs. • Partner closely with Sales, Operations, and Clinical teams to ensure seamless handoffs and aligned cross-functional execution. • Provide mentorship and professional development pathways to grow the capabilities of each team member. • Directly manage a defined portfolio of accounts, owning the full relationship lifecycle from onboarding through growth and renewal. • Maintain active visibility and engagement across all ~30 accounts — even those primarily managed by your team — ensuring no relationship goes unattended. • Serve as the executive escalation point for any client concerns, complaints, or complex situations across the full portfolio. • Lead and participate in Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level client meetings. • Identify and pursue upsell, cross-sell, and expansion opportunities across the account portfolio, working collaboratively with Sales where appropriate. • Develop and execute account strategies that align client goals with Enable Dental's capabilities and growth objectives. • Use data and performance analytics to identify trends, risks, and opportunities — both at the individual account level and across the portfolio. • Advocate internally for client needs, translating field intelligence into actionable product and operational feedback. • Consult with clients on their specific goals and circumstances, recommending solutions, workflow improvements, and service enhancements proactively. • Recommend and, where appropriate, implement policy or procedural changes to improve outcomes for client segments or individual accounts.