Configuration Specialist, Senior

Technical Program ManagerTechnical Program ManagerFull TimeRemoteSeniorTeam 2-10

Location

United States

Posted

72 days ago

Salary

$95K - $130K / year

Seniority

Senior

Job Description

Configuration Specialist, Senior

Benchmark Solutions LLC

Description Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today. We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights. Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics. The Role: In this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation. You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations. Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies, and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configuration to enhance and refine our configuration processes for continuous improvement. Responsibilities: - Work within an Agile framework to iteratively configure and deploy SaaS solutions - Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement - Rapidly translate customer needs into configurable solutions that align with best practice - Partner with police and government agencies to understand their workflows and operational needs - Analyze and model business processes using BPMN to document and optimize workflows - Document and communicate configuration changes effectively across teams - Own customer escalations and complex technical problem resolution - Create user guides and training materials for configured solutions - Participate in customer training sessions and knowledge transfer - Collaborate with Product team on feature requirements - Collaborate cross-functionally with project management, product, and support teams to refine implementation processes - Maintain up-to-date documentation of configurations, system settings, and best practices - Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner - Ensure compliance with security, data integrity, and regulatory requirements - Provide technical leadership to configuration team members - Drive continuous improvement initiatives across the configuration practice Job Qualifications: - Strong understanding of BPMN and ability to model business processes effectively - Stong customer service orientation - Excellent problem-solving skills and attention to detail - Knowledgeable in data standardization, data mapping, and reporting - Familiarity with Agile methodologies (Scrum, Kanban) and iterative implementation processes - Experience working with government agencies or law enforcement (preferred) - Independent – enjoys taking on new challenges and running with them - Likes working in a collaborative, fast-paced environment - Proficient in JIRA, Confluence, & BMPN - Bachelor’s degree preferred; Master’s degree is a plus - 5+ years of relevant technology/software implementation - 3+ years in a SaaS environment, preferably with Enterprise customers - Able to travel ~ 25% for customer meetings The Ideal Candidate will also be: - A strategic thinker who can balance immediate customer needs with long-term scalability - Comfortable under pressure, with high-stakes deadlines in a fast-paced environment - Skilled in leading customer meetings and presenting to executive stakeholders - Able to translate complex technical concepts into business value propositions - Comfortable with ambiguity and able to create structure in complex situations - Passionate about the Benchmark Analytics mission, and improving outcomes in the public sector What We Offer: - A competitive salary and benefits package - Unlimited paid time off (PTO) - Medical, dental, and vision plan offerings along with 401(k) - Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance - Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance. - The satisfaction that comes with being part of a solution that has real impact in the world - A diverse workforce and inclusive environment that embraces unique contributions and experiences - An empowered culture that encourages creativity and professional growth Estimated Annual Salary Range for this Role: - $95k-$130k, based on experience and location Additional Information: - Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members - Unfortunately, we are not able to sponsor employment visas at this time

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Job Closed

Cybersecurity Program Manager

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Dayforce is a global HCM platform offering a comprehensive array of services encompassing payroll, HR, benefits, workforce management, talent, and analytics. With the mission of "m

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We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

United States
$67K - $119K / year
Job Closed

Cybersecurity Program Manager

Dayforce

Dayforce is a global HCM platform offering a comprehensive array of services encompassing payroll, HR, benefits, workforce management, talent, and analytics. With the mission of "m

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The Cybersecurity Program Manager is responsible for overseeing the third-party risk management (TPRM) program, ensuring that key stakeholders are effectively executing their risk assessment and mitigation responsibilities. 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Program Oversight & Governance - Oversee the TPRM program framework, ensuring it aligns with company policies, industry standards, and regulatory requirements. - Develop and implement program standards, templates, and tools to support consistent risk assessment and mitigation across departments. - Monitor key performance indicators (KPIs) for the TPRM program, tracking the effectiveness of risk management activities and identifying areas for improvement. 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Monitoring & Reporting - Develop and maintain TPRM dashboards and reports that provide insights into program performance, including status updates, compliance levels, and risk assessment completion rates. - Create and present regular reports on TPRM program status to senior management, highlighting areas of progress, gaps, and recommendations for improvement. - Monitor stakeholder compliance with TPRM policies and timelines, ensuring timely completion of third-party risk assessments and required follow-ups. Policy Development & Continuous Improvement - Support the creation, maintenance, and periodic review of TPRM policies, ensuring they remain current with industry standards and regulatory expectations. - Identify and implement continuous improvement initiatives to enhance TPRM processes, increase program efficiency, and reduce risk exposure. - Collaborate with internal audit and compliance teams to support audits of the TPRM program and address any identified gaps or findings. 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We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote

United States
$67K - $119K / year
Job Closed