• Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value. • Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product). • Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices • Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption. • Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.

• Develop and deliver cutting-edge agentic AI solutions utilizing Cohere’s foundation models and Agentic AI Foundry - North. • Architect scalable, secure, and customizable NLP and generative AI solutions tailored to enterprise customer needs. • Collaborate with customers to understand complex workflows, design pilots, and translate business requirements into technical solutions encompassing model fine-tuning, custom agents, and agent orchestration. • Support deployment and integration of large language models (LLMs) and custom solutions into production environments using Kubernetes, Docker, and cloud infrastructures, ensuring high performance and security. • Lead technical engagements, including deep dives into AI architectures, workshop facilitation, and establishing best practices for agent-based AI systems and model customization. • Work with product development to provide customer feedback on agentic AI capabilities, contribute to product enhancements, and help shape future features.

• The Solution Architect will work within professional services to understand and solve the technological challenges associated with product build out and integration of Five9's customers. • They will be a part of short term (a few days to several weeks) development projects that require gathering a customer’s integration requirements, analyzing feasibility using available APIs, as well as designing, developing, and implementing the solution. • The candidate will be expected to interact with customers over the phone, via web conferences, and in person (with up to 15% travel required) and will often need to articulate complex technical solutions to a non-technical audience, necessitating excellent verbal and written communication skills.

• Advise the C2SET portfolio and product teams on operational realism, scenario design, and training relevance. • Work with Government operators, planners, and engineers to ensure that new capabilities, behaviors, and scenarios accurately reflect mission needs. • Support transition planning from legacy simulation constructs to modernized baselines, including recommendations on where to focus modeling effort and how to structure scenarios for exercises and test events.