Are you a smart, driven, and curious person who loves working with wireless technology and solving problems? Do you have a mind for software, technology, and communicating? Are you looking to grow your career with great upward trajectory? Do you work hard, have a positive attitude, and are interested in helping others? If you answered “Yes”, RCN Technologies is the right place for you and we want to meet you. We are a thriving tech company in downtown Knoxville with tremendous opportunities for a person who seeks a career in technology and wants to work for a company that values the individual, invests in its people, and provides incredible opportunities for individual impact and career growth. We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth needs. This person needs to possess an unwavering dedication to providing the best service and best product to the customer. We believe incredible service builds incredible customer relationships that will allow us to grow with each customer. In addition, this person needs to be organized and have an extreme ownership of their role with the goal of building a great career and growth with us. Join a winning team today and experience growth and success with us. All you need to do is apply now to learn more. Veterans are encouraged to apply. We are actively hiring for this position. You will be expected to work a standard schedule of 40 hours per week, with flexibility to work up to 60 hours per week based on a schedule. You'll primarily be working at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Avenue, but we will consider remote candidates in the Pacific Time Zone. We are hiring for day, night, and weekend shifts. Compensation We are offering competitive compensation and a growth plan based on experience and skill and this will be discussed with you during the interview process. Your Opportunities You'll have many opportunities to develop and grow your career skills and applied experience. In addition to working on impactful projects and having a strong influence on their development and execution, you'll also spend time shadowing team members in other departments. You'll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the company. You'll have the opportunity to observe meetings with various stakeholders. Your roles and responsibilities will provide skill development and you'll get periodic informal and formal reviews and feedback from your supervisor. You'll also have input on what you want to accomplish during your career. How to Apply Please apply through our careers portal at https://rcntechnologies.com/careers. Make sure to include a resume, cover letter, and any work samples you feel are relevant to the position. Requirements What You’ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you’ll be involved with as well: - Cellular Network Device & Data Proactive Monitoring & Maintenance - Cellular Network Device & Data Troubleshooting & Support - Cellular Network Device Provisioning & Programming - Cellular Network Device & Data Tech Support & Projects - Cellular Network Device & Data Systems Maintenance & Lab Testing - Internal Training, Development, & Maintenance It is important that all team members embody RCN’s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. - This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment. - Must be able to remain in a stationary position for extended periods of time. - Must be able to walk/stand for extended periods of time. What We’re Looking For RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day. - You’re eager to work on a great team. You’re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You’re committed to our ethos of #ExpectMore. - Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible. - Possess the personality and professionalism to engage with customers and partners successfully. - Positive attitude and desire to work in a rapid-growth professional environment. - Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement. - Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able convey situations and issues both on-site and over the phone. - Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team. - Adaptability: Ability to adjust to business needs; positively drive change. - Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented. - Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution. - Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records. Education & Experience - 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience) - Proven track record as a strong, effective communicator - Knowledge of Wireless Technology, Networking, and Telecommunications preferred - Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix - Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field - Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software Required Skills - Ability to comprehend technical concepts and be independently resourceful - Organized and proficient in phone-based triage and support - Assess highly variable situations and find solutions - Maintain a professional appearance and demeanor - Must be a life-long learner - Excellent time management and organizational skills - Excellent written and verbal communication skills - Excellent analytical and problem-solving skills - Ability to work well in teams - Strong work ethic and attention to detail Benefits Your Employment Perks The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider! - Health insurance (50+% employer paid) - Vision insurance (100% employer paid) - Dental insurance (50% employer paid) - Unlimited Paid Time Off after your first year of employment - Flex Days (Work from Anywhere) - 30 days Paid Parental Leave - Discounted corporate membership at East Tennessee area YMCA locations - Company-provided workstation - A friendly and casual work environment with a relaxed, smart-casual dress code - Monday through Friday business hours – Work-Life Integration! - Company-sponsored lunches and monthly team-building activities (Headquarters) - Free coffee bar and snacks (Headquarters) - Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville - Exposure to emerging technology and products - Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn - Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines About Knoxville, Tennessee Knoxville, Tennessee is an incredible city on the Tennessee River and at the foothills of the Great Smoky Mountains. We have the culture and many of the perks of southern larger cities without most of the drawbacks of large metro areas. We've been called "Scruffy City" and "Marble City" and are home to over 20 craft breweries and the 1982 World's Fair. We have a local Ale Trail and countless nearby hiking trails and lakes in the National Park and surrounding counties less than an hour from downtown. We also sport an area five minutes from the city center dubbed the "Urban Wilderness" with many outdoor activities including miles of hiking, biking, a public quarry, river access, and much more. We have an excellent local public school system and many quality private schools in the city. Our cost of living is significantly lower than the national average, with low property taxes and no state income tax. Knoxville offers numerous cultural events, family-friendly experiences, and is a wonderful place to live.

Role Description We are looking for an experienced Wireless ISP Network Engineer to join our support team, ensuring the stability and performance of customer networks. You will handle 3rd line support, troubleshoot Wi-Fi, PtP, and WAN networks, monitor performance, and ensure uptime. During the off-season, you will focus on network upgrades, maintenance, and assisting field engineers in improving network infrastructure. If you’re passionate about cutting-edge wireless technology and thrive in a fast-paced support environment, we’d love to hear from you! Key Responsibilities - Support & troubleshoot wireless networks (WAN, LAN, WLAN, PtP, PtMP). - Diagnose & resolve customer connectivity issues (RADIUS, billing, authentication). - Configure & maintain guest access portals, authentication services, and network monitoring. - Identify & resolve recurring network issues, improving performance & stability. - Work on Wi-Fi network design, installations, structured cabling, and radio links. - Act as escalation point for site operator issues & major network incidents. - Mentor junior engineers and collaborate with field teams. - Provide on-call support as needed. Qualifications - 5+ years’ experience in a Wireless ISP or MSP network support environment. - Strong expertise in Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture. - Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek. - Strong knowledge of IP networking, routing, VPNs, and subnetting. - Experience with Wi-Fi surveys & network monitoring tools (PRTG, NMS, The Dude, etc.). - Relevant certifications preferred (CWNA, CCNA, Network+, Ekahau Design or similar). - Good skills in Excel & automation for reporting and troubleshooting. Benefits - 25 days paid holiday (pro-rata). - Work with cutting-edge wireless networking technology. - Fully remote role with a seasonal shift pattern. - Hands-on experience improving & scaling Wireless ISP networks.

Role Description We are seeking a skilled NOC DAS Engineer to provide comprehensive managed network solutions for Cellular Service Provider. This role delivers advanced monitoring, management, and support services beyond basic alert systems, ensuring optimal network performance and reliability for mission-critical public safety communications infrastructure. Primary Responsibilities - Network Monitoring & Performance Management - Conduct extensive performance and traffic monitoring across distributed antenna systems (DAS) - Implement usage data collection and control mechanisms - Perform detailed report analysis and generate actionable insights - Monitor RF signal quality and identify degradation patterns - System Administration & Maintenance - Deploy software upgrades and system configurations across Cellular Service Provider locations - Perform OAM (Operations, Administration, and Maintenance) security control - Define and coordinate OAM routine schedules - Execute backup and restore administration procedures - Manage OAM application, database, and system administration tasks - Conduct 2nd level routine maintenance activities - Incident & Change Management - Manage incident response and resolution processes - Perform technical impact analysis of proposed change requests - Conduct post-incident reviews and root cause analysis - Execute 2nd level resource fault restoration - Coordinate supplier and partner interactions for issue resolution - Technical Support & Troubleshooting - Diagnose RF signal degradation, equipment failures, and connectivity issues - Perform remote troubleshooting of multi-vendor equipment (ADRF, Comba, JMA, etc.) - Coordinate with field technicians, vendors, and carriers - Provide escalation support for complex technical issues - RF & Telecommunications Expertise - RF Fundamentals: Deep understanding of propagation principles and link budget analysis - Test Equipment Proficiency: Spectrum Analyzer, Signal Generator, Network Analyzer operation - Public Safety Spectrum Knowledge: 700/800 MHz bands, VHF/UHF, FirstNet Band 14 frequencies - DAS Architecture: Comprehensive knowledge of passive, active, and hybrid fiber DAS systems - Antenna Systems: Understanding of RF distribution and antenna system design - Networking & Systems - Network fundamentals and protocols - Multi-vendor equipment management and integration - Remote monitoring and management platforms Qualifications - Minimum 2 years in RF and telecommunications - Network operations experience, preferably in NOC environment - Public safety communications or mission-critical infrastructure (preferred) - DAS deployment and support experience - Multi-vendor equipment troubleshooting and management - Experience with emergency services communications systems - Background in wireless carrier operations or infrastructure - Project coordination and vendor management experience - Experience with ITSM tools (ServiceNow, Remedy, etc.) - Knowledge of ITIL framework and best practices - Willing to work on a shifting schedule Benefits - Emergency Loan and Other Financial Assistance Program - Health Insurance - Health Subsidy - Interest-Based Clubs - Life Insurance - Team Socialization Allowance - Year-End Performance Bonus Plan (Company discretion) - And much more

Title: CISCO Engineer Location: Reston United States Job Description: Job#: 3026705 Job Description: Job Summary We are seeking a highly skilled Senior Network & Cybersecurity Engineer to lead complex enterprise-level engineering service request projects within a large, mission‑critical IT environment. This role operates under the direction of the Chief Network and Cybersecurity Engineer and is responsible for driving projects from initial planning through final delivery. The engineer will collaborate with cross‑functional teams-including internal leadership, engineering peers, operations staff, and external partners-to define project scope, develop detailed work plans, produce technical documentation, and ensure successful implementation of network and cybersecurity solutions. This position also contributes to enterprise architecture initiatives, provides Tier 4 technical support, and delivers expert guidance on network technologies, integration, and modernization efforts. This is a hands‑on engineering role requiring strong technical depth, excellent communication skills, and the ability to manage multiple concurrent priorities in a fast‑paced environment. Primary Responsibilities - Collaborate openly with internal and external engineering, operations, management, and vendor partners. - Work independently while supporting teammates and seeking assistance when needed. - Ensure timely delivery of engineering service requests and remove obstacles to maintain schedule adherence. - Perform risk analysis for engineering requests and communicate risks to stakeholders. - Prioritize workload in coordination with engineering leadership and partner organizations. - Provide technical guidance on networking requirements for enterprise software and hardware solutions, including technologies from Cisco, F5, Check Point, Microsoft, Symantec, McAfee, BMC, and others. - Offer Tier 4 support and technical direction to enterprise operations teams. - Deliver monthly status reports to engineering leadership. - Collaborate with senior network engineers on solution design and architecture. - Contribute to the development of target network architectures. - Support creation of technology refresh plans and capacity/demand management strategies. - Provide technical leadership on engineering review boards and change advisory boards. - Drive continuous improvement through process optimization, automation, and tool enhancement. - Develop and analyze requirements, design solution options, create test and implementation plans, and support transition to operations. - Present proposed changes to change management boards in collaboration with engineering partners. - Provide continuous service improvement recommendations. - Identify upcoming end‑of‑life/end‑of‑support technologies and develop replacement plans. - Conduct market research and develop bills of materials. - Create or update as‑built documentation and infrastructure diagrams. - Track work in ITSM and project management tools and report status to engineering and project leadership. - Assist with or design new network implementations and coordinate deployment with operations and DevOps teams. - Document network architecture, connectivity, and design decisions (HLD/LLD). - Integrate network systems into the enterprise configuration management database. - Automate network functions such as deployment, certificate monitoring, patching, and upgrades. - Deliver secure, reliable, high‑performance network configurations. - Perform other duties as assigned. Basic Qualifications - CISSP or CASP certification, or ability to obtain within 6 months of hire. - Minimum 5 years of relevant professional experience. - Strong ability to prioritize and execute tasks in a fast‑paced environment. - Excellent written and verbal communication skills. - Working knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec). - Strong understanding of IP communication and routing (OSPF, BGP). - Familiarity with WAN/LAN transport technologies (Ethernet, DMVPN, MPLS). Preferred Qualifications - Experience supporting large‑scale enterprise WAN environments. - Prior experience working within a Department of Defense or federal environment. - Experience with enterprise architecture tools such as MagicDraw. - Familiarity with DoD Architecture Framework (DoDAF). - Experience supporting complex, highly regulated IT environments. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Remote: Yes Location: Reston, VA, US Job Type: Pay Range: $25 - $59 per hour Similar Jobs - Network Engineer - Senior F5 Engineer - Network Engineer - WiFi Core Release Engineer - WiFi Release and Incident Process Engineer