Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
3rd line support network support engineer
Location
South Africa
Posted
74 days ago
Salary
ZAR45K / month
Seniority
Mid Level
Job Description
3rd line support network support engineer
Remote Recruitment
Role Description We are looking for an experienced Wireless ISP Network Engineer to join our support team, ensuring the stability and performance of customer networks. You will handle 3rd line support, troubleshoot Wi-Fi, PtP, and WAN networks, monitor performance, and ensure uptime. During the off-season, you will focus on network upgrades, maintenance, and assisting field engineers in improving network infrastructure. If you’re passionate about cutting-edge wireless technology and thrive in a fast-paced support environment, we’d love to hear from you! Key Responsibilities - Support & troubleshoot wireless networks (WAN, LAN, WLAN, PtP, PtMP). - Diagnose & resolve customer connectivity issues (RADIUS, billing, authentication). - Configure & maintain guest access portals, authentication services, and network monitoring. - Identify & resolve recurring network issues, improving performance & stability. - Work on Wi-Fi network design, installations, structured cabling, and radio links. - Act as escalation point for site operator issues & major network incidents. - Mentor junior engineers and collaborate with field teams. - Provide on-call support as needed. Qualifications - 5+ years’ experience in a Wireless ISP or MSP network support environment. - Strong expertise in Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture. - Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek. - Strong knowledge of IP networking, routing, VPNs, and subnetting. - Experience with Wi-Fi surveys & network monitoring tools (PRTG, NMS, The Dude, etc.). - Relevant certifications preferred (CWNA, CCNA, Network+, Ekahau Design or similar). - Good skills in Excel & automation for reporting and troubleshooting. Benefits - 25 days paid holiday (pro-rata). - Work with cutting-edge wireless networking technology. - Fully remote role with a seasonal shift pattern. - Hands-on experience improving & scaling Wireless ISP networks.
Related Guides
Related Categories
Related Job Pages
More Network Operations Jobs
Role Description We are seeking a skilled NOC DAS Engineer to provide comprehensive managed network solutions for Cellular Service Provider. This role delivers advanced monitoring, management, and support services beyond basic alert systems, ensuring optimal network performance and reliability for mission-critical public safety communications infrastructure. Primary Responsibilities - Network Monitoring & Performance Management - Conduct extensive performance and traffic monitoring across distributed antenna systems (DAS) - Implement usage data collection and control mechanisms - Perform detailed report analysis and generate actionable insights - Monitor RF signal quality and identify degradation patterns - System Administration & Maintenance - Deploy software upgrades and system configurations across Cellular Service Provider locations - Perform OAM (Operations, Administration, and Maintenance) security control - Define and coordinate OAM routine schedules - Execute backup and restore administration procedures - Manage OAM application, database, and system administration tasks - Conduct 2nd level routine maintenance activities - Incident & Change Management - Manage incident response and resolution processes - Perform technical impact analysis of proposed change requests - Conduct post-incident reviews and root cause analysis - Execute 2nd level resource fault restoration - Coordinate supplier and partner interactions for issue resolution - Technical Support & Troubleshooting - Diagnose RF signal degradation, equipment failures, and connectivity issues - Perform remote troubleshooting of multi-vendor equipment (ADRF, Comba, JMA, etc.) - Coordinate with field technicians, vendors, and carriers - Provide escalation support for complex technical issues - RF & Telecommunications Expertise - RF Fundamentals: Deep understanding of propagation principles and link budget analysis - Test Equipment Proficiency: Spectrum Analyzer, Signal Generator, Network Analyzer operation - Public Safety Spectrum Knowledge: 700/800 MHz bands, VHF/UHF, FirstNet Band 14 frequencies - DAS Architecture: Comprehensive knowledge of passive, active, and hybrid fiber DAS systems - Antenna Systems: Understanding of RF distribution and antenna system design - Networking & Systems - Network fundamentals and protocols - Multi-vendor equipment management and integration - Remote monitoring and management platforms Qualifications - Minimum 2 years in RF and telecommunications - Network operations experience, preferably in NOC environment - Public safety communications or mission-critical infrastructure (preferred) - DAS deployment and support experience - Multi-vendor equipment troubleshooting and management - Experience with emergency services communications systems - Background in wireless carrier operations or infrastructure - Project coordination and vendor management experience - Experience with ITSM tools (ServiceNow, Remedy, etc.) - Knowledge of ITIL framework and best practices - Willing to work on a shifting schedule Benefits - Emergency Loan and Other Financial Assistance Program - Health Insurance - Health Subsidy - Interest-Based Clubs - Life Insurance - Team Socialization Allowance - Year-End Performance Bonus Plan (Company discretion) - And much more
CISCO Engineer
Apex SystemsApex Systems, an IT staffing and workforce solutions firm, provides recruiting and staffing services to large and small companies alike. Founded in 1995 by thre
Title: CISCO Engineer Location: Reston United States Job Description: Job#: 3026705 Job Description: Job Summary We are seeking a highly skilled Senior Network & Cybersecurity Engineer to lead complex enterprise-level engineering service request projects within a large, mission‑critical IT environment. This role operates under the direction of the Chief Network and Cybersecurity Engineer and is responsible for driving projects from initial planning through final delivery. The engineer will collaborate with cross‑functional teams-including internal leadership, engineering peers, operations staff, and external partners-to define project scope, develop detailed work plans, produce technical documentation, and ensure successful implementation of network and cybersecurity solutions. This position also contributes to enterprise architecture initiatives, provides Tier 4 technical support, and delivers expert guidance on network technologies, integration, and modernization efforts. This is a hands‑on engineering role requiring strong technical depth, excellent communication skills, and the ability to manage multiple concurrent priorities in a fast‑paced environment. Primary Responsibilities - Collaborate openly with internal and external engineering, operations, management, and vendor partners. - Work independently while supporting teammates and seeking assistance when needed. - Ensure timely delivery of engineering service requests and remove obstacles to maintain schedule adherence. - Perform risk analysis for engineering requests and communicate risks to stakeholders. - Prioritize workload in coordination with engineering leadership and partner organizations. - Provide technical guidance on networking requirements for enterprise software and hardware solutions, including technologies from Cisco, F5, Check Point, Microsoft, Symantec, McAfee, BMC, and others. - Offer Tier 4 support and technical direction to enterprise operations teams. - Deliver monthly status reports to engineering leadership. - Collaborate with senior network engineers on solution design and architecture. - Contribute to the development of target network architectures. - Support creation of technology refresh plans and capacity/demand management strategies. - Provide technical leadership on engineering review boards and change advisory boards. - Drive continuous improvement through process optimization, automation, and tool enhancement. - Develop and analyze requirements, design solution options, create test and implementation plans, and support transition to operations. - Present proposed changes to change management boards in collaboration with engineering partners. - Provide continuous service improvement recommendations. - Identify upcoming end‑of‑life/end‑of‑support technologies and develop replacement plans. - Conduct market research and develop bills of materials. - Create or update as‑built documentation and infrastructure diagrams. - Track work in ITSM and project management tools and report status to engineering and project leadership. - Assist with or design new network implementations and coordinate deployment with operations and DevOps teams. - Document network architecture, connectivity, and design decisions (HLD/LLD). - Integrate network systems into the enterprise configuration management database. - Automate network functions such as deployment, certificate monitoring, patching, and upgrades. - Deliver secure, reliable, high‑performance network configurations. - Perform other duties as assigned. Basic Qualifications - CISSP or CASP certification, or ability to obtain within 6 months of hire. - Minimum 5 years of relevant professional experience. - Strong ability to prioritize and execute tasks in a fast‑paced environment. - Excellent written and verbal communication skills. - Working knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec). - Strong understanding of IP communication and routing (OSPF, BGP). - Familiarity with WAN/LAN transport technologies (Ethernet, DMVPN, MPLS). Preferred Qualifications - Experience supporting large‑scale enterprise WAN environments. - Prior experience working within a Department of Defense or federal environment. - Experience with enterprise architecture tools such as MagicDraw. - Familiarity with DoD Architecture Framework (DoDAF). - Experience supporting complex, highly regulated IT environments. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Remote: Yes Location: Reston, VA, US Job Type: Pay Range: $25 - $59 per hour Similar Jobs - Network Engineer - Senior F5 Engineer - Network Engineer - WiFi Core Release Engineer - WiFi Release and Incident Process Engineer
Description Job Type Full-time Description This role is ideal for seasoned lead technicians with 5+ years in the industry. Our technicians & electricians work on nationwide deployments, infrastructure upgrades, and large-scale rollouts for some of the world’s largest brands, gaining exposure to the latest networking technologies and installation practices. This role is dispatched from home, meaning you can live anywhere within the region and travel directly to project sites. Reporting directly to our Field Services Manager of the region, this role will require travel to any US state as needed. Benefits: · Be part of a people-focused team leading the way in nationwide technology integration & deployment. · Remote position (work or dispatch from your current area) · Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability · Paid Time Off (PTO) accrued weekly with flexible scheduling options. · Company vehicle and cellphone reimbursement. · Continued education and training programs. · Travel expenses paid, including scheduled travel time, fuel, hotel charges, and meal allowances with zero out of pocket expenses. · Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset through continued development and on job training. · Direct deposit - paid weekly! Responsibilities: · Strict adherence to safety standards and ensure everyone goes home. · Designing, installation, dressing, termination, & labeling of structured cabling (both fiber & UTP copper cabling) networks in retail, commercial, & industrial settings to meet BICSI standards. · Network & device configurations with the ability to troubleshoot and remedy connectivity issues. · Verification and Certification of structured cabling network and ensure the accuracy of cable testing, documentation, and storage. · Experience with MAC (Move, Add, Change) type projects in retail, commercial, & industrial settings. · Manage and accurately log time, expenses, material, & field resources throughout project lifecycles. · Manage work orders, signoff deliverables, daily log / journal, and other project documentation, sometimes directly to customers, project management & leadership teams. · Management and maintenance of company assets & vehicle (if assigned). Requirements & Qualifications: · Must demonstrate the highest standards of ethics and integrity. · Must understand and demonstrate a safety mindset in all settings. · Must have the ability to travel, often extensively and sometimes with little notice to anywhere in the United States for several weeks at a time. · Flexibility to work the hours of the traditional second and third shifts. · Strong client / people relationship skills · Must have at least one year of experience and an aptitude for technology and working with your hands. · Three years’ industry experience is strongly preferred. · BISCI or other industry certifications are strongly preferred. · Phone, mobile application & PC proficiency required (Microsoft Office applications strongly preferred). · Ability to read and understand prints and schematics related to installation SOWs. · Must have a valid driver’s license & be able to pass a Motor Vehicle Report (MVR). · Meet company standards for pre-employment background checks and drug screening. · Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. · Must be able to clearly communicate verbally and in writing with employees and / or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. · Must have industry-standard hand tools. · Above all, our employees maintain a strong safety mindset and take pride in leaving every installation clean, organized, and professionally executed. Safety Sensitive Position: In compliance with state and federal guidelines, Staley’s has identified safety-sensitive positions to include but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.
• Ensure reliable access to high-quality, person-centered care for individuals and families • Drive operational excellence via the right tools, processes, and resources • Collaborate with key partners to evolve network management and service delivery capabilities • Create and oversee the development of metrics to measure the performance of all members of the CCS Network Operations teams • Create a diverse, equitable and inclusive organization by fostering empowered teams and ensuring a talent pipeline and succession plan




