City/State Charlottesville, VA Work Shift First (Days) Overview: Sentara Cardiology Specialist is currently seeking a full-time Remote Customer Service Representative. Position Status: Full-time, Day Shift Must be able to report to either MJH or RMH within an hour due to any power/connectivity issues. On-site training may be required at a Charlottesville office. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Experience in a high-volume call center preferred Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Overview Work Location: This is a remote/work from home position. Training Start Date: Monday, April 20, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST (6 weeks + 2 weeks nesting) Hours of Operation (following training): 7am - 7pm EST; All agents will be assigned an on-call week each month to assist with outage support. *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Commission opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Consistently discuss additional product and service offerings with customers on qualified calls - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc.) Qualifications Ideal Candidate Qualifications: - Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. - Effective call handling skills and high levels of professionalism are required. - A strong focus on exemplary shift attendance is required. - One to two years’ experience working in a call center environment is preferred. - The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Note: *Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Company Overview Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships. SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility. About the Role The Pharmacy Customer Service Representative is one of the first lines of communication for our patients their family and caregivers healthcare providers and referral sources. The CSRI interacts with patients over the phone (inbound & outbound calls) to discuss/coordinate all pharmacy related items in regards to non-clinical work and also answer general questions in regards to a patient’s service. This position assists with concerns as it relates to prescription refills informing patients of delivery status updating demographic and billing information receiving payments and addressing any other issues. Typical calls that can be initiated/ received by CSR I’s are: inbound calls outreach calls and transfers from other departments. Our focus is providing excellent customer service with empathy and compassion and to use knowledge and understanding of pharmacy processes to retain a patient and their continued services with SelectRx. Each interaction with an individual is a conversation in which the outcome should always result in 100% satisfaction every time. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Essential Duties and Responsibilities: - Answers incoming calls from patients caregivers physicians hospitals and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources - Assists approximately 50-60 inbound/outbound customers physicians and provider calls per day in a busy call center/ pharmacy environment - Answer patient’s questions/concerns regarding their medications and submit follow up tickets to other departments as need - Follows up with customers or expediting calls to the appropriate channels - Provides patients with order status updates (fulfillment & delivery) proof of deliveries insurance verifications and price quotes/copay information - Identifying and resolving patient billing complaints - Processing and posting credit card payments - Correct and resubmit claims to third party insurance - Accurate data entry of all patient demographic information insurance and prescription refills - Resolution of insurance adjudication billing or medication fulfillment issues - Communicates with production team (order entry fulfillment and clinical) to engage compliance and address any questions or concerns as noted during patient communication - Proactively investigates and resolves patient related issues to ensure maximum patient retention and high standards of customer service - When necessary follows up with customers or expediting calls to appropriate channels - Documents all patient calls in SelectCare 3.0 Pioneer Smartsheets and anywhere else notes must be duplicated. - Accepts direction from CSR Supervisor Pharmacists and Leadership regarding various elements of the MMP Program - Enters and retrieves data from the pharmacy operating systems and customer relationship management systems - Move accounts through patient lifecycle workflow - Work special projects on an ad hoc basis Skills/Abilities: - Service oriented high degree of interpersonal communication and organizational skills - High attention to detail quality problem solving and organization - Displays a future-focused mindset aimed at bringing ideas and solutions to team challenges - Strong analytical and critical thinking skills - Demonstrates appropriate written and oral communication skills - Strong team player - Ability to keep track of multiple tasks - Reliable outgoing and highly effective at relating to others - A professional attitude is a must - Ability to effectively interact with all levels of management associates clients and general public - Intermediate technology skills & the ability to multi-task - Understand and maintain confidentiality regarding patient medications and illnesses (HIPAA) Education and Experience: - High school diploma or GED required - 0-1 years of experience required - Customer Service/Client Relations Experience preferred - Call Center Experience preferred - Home healthcare nurse/aide or as a pharmacy/medical technician experience helpful Physical Requirements: Work is performed indoors with potential for exposure to safety and health hazards related to office work. Prolonged periods of sitting at a desk and working on a computer. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. Our Benefits The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. We are proud to offer the following benefits: - Competitive Medical, Dental, and Vision Insurance - HSA/FSA - Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability - Voluntary Life Insurance for Self, Spouse and Dependent - Company-paid Basic Life Insurance and Long Term Disability - Retirement plan and Employer match contribution with Profit Share - Tuition Reimbursement program - Company perks and Discount program - Engaging Wellness and Financial Education Resources - Employee Assistance Program - Incentive Plans Base Hourly Minimum $18.00 Base Hourly Maximum $18.00

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. Remote — Texas | Temporary-to-Permanent About the Role We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests. This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period. What you’ll do - Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift - Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately - Follow up via our secure patient portal after calls when written documentation or provider coordination is needed - Document patient interactions accurately in our systems after each call - Escalate complex or clinical issues to the appropriate team per established protocols - Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times Who you are - 1+ years of experience in a call center, phone support, or patient-facing customer service role - Telehealth or healthcare experience is a strong plus - Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range - Confident, warm, and clear on the phone — patients trust you quickly - Organized and able to manage follow-up tasks across multiple patient interactions - Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone - Located in Texas — this role is remote but we are hiring in this state only at this time Schedule Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT: - Day Shift: 8:00 AM – 2:00 PM CT, five days per week including rotating weekends - Evening Shift: 2:00 PM – 8:00 PM CT, five days per week including rotating weekends Weekend availability is strongly preferred. Compensation Hourly Rate: - English only $15/hr - Bilingual (English/Spanish) $17/hr - Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. Equal Opportunity Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here. Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.