We're Mochi Health, a pioneering force in obesity medicine dedicated to building personalized, clinically-backed weight care solutions. We're on a mission to empower patients with one-on-one virtual care and proven pharmaceutical treatments. We recognize that every body is unique, and believe weight loss plans should be, too. With over 100 million individuals struggling with obesity and 15 million already using GLP-1 prescriptions, the need for specialized guidance is at an all-time high. We help patients navigate their treatments and achieve lasting success by connecting them with board-certified providers, dietitians, and access to our support team around the clock. Our best-in-class telehealth platform is designed to make care accessible to patients whenever and wherever they need it. At Mochi Health, we believe that our success is driven by the people we hire. Join us in shaping the future of obesity medicine and transforming the lives of millions of patients.
Member Experience Representative
Location
United States
Posted
64 days ago
Salary
$17 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Member Experience Representative
Mochi Health
Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. Remote — Texas | Temporary-to-Permanent About the Role We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests. This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period. What you’ll do - Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift - Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately - Follow up via our secure patient portal after calls when written documentation or provider coordination is needed - Document patient interactions accurately in our systems after each call - Escalate complex or clinical issues to the appropriate team per established protocols - Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times Who you are - 1+ years of experience in a call center, phone support, or patient-facing customer service role - Telehealth or healthcare experience is a strong plus - Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range - Confident, warm, and clear on the phone — patients trust you quickly - Organized and able to manage follow-up tasks across multiple patient interactions - Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone - Located in Texas — this role is remote but we are hiring in this state only at this time Schedule Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT: - Day Shift: 8:00 AM – 2:00 PM CT, five days per week including rotating weekends - Evening Shift: 2:00 PM – 8:00 PM CT, five days per week including rotating weekends Weekend availability is strongly preferred. Compensation Hourly Rate: - English only $15/hr - Bilingual (English/Spanish) $17/hr - Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. Equal Opportunity Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here. Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.
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Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on April 27, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis. 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In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. 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