• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone • You will build strong, trusted relationships with colleagues, customers, and partners

• Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues. • Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases. • Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience. • Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

• Provide comprehensive technical support for Avigilon Alta Video and Access systems • Manage inbound support inquiries via various channels (phone, email, chat, WhatsApp, SMS, Partner Portal, Support Community) • Document step-by-step troubleshooting performed in support cases within the Support CRM system • Collaborate with team members to resolve issues and escalate unresolved cases in a timely manner • Engage in internal training sessions conducted by Senior Support/Escalations and Development teams • Create, edit, and submit internal Knowledge-Centered Service (KCS) articles

• Serve as the primary contact for technical support requests from enterprise customers. • Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems. • Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context. • Respond to customer questions about platform functionality, integrations, and configuration. • Maintain detailed records of all customer interactions and resolutions in the support system. • Collaborate with internal teams to ensure customer feedback informs product enhancements. • Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources. • Conduct post-mortems to identify root causes and recommend preventive measures. • Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively. • Write self-serve troubleshooting documentation for customers and internal Centre of Excellence.