• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Virtual Medical Manager • Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs • Working with clients to help grow their businesses with the help of all services offered by Global Medical as Virtual Medical Manager • Medical Client-VA management • Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

• Maximize value, retention and growth throughout the customer life-cycle • Help to build, innovate and evolve customers' performance, cloud computing and security strategies • Act as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers • Partner with Sales and pre-sales to expand adoption of Akamai's products and services • Maximize customer satisfaction based on the customer's needs and business requirements • Be the central point of contact for the customer and lead account team to deliver customer success • Respond to escalations when various program management issues arise and operational improvements to mitigate future risks • Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

• Develop annual customer plans and gain agreement on opportunities for growth • Create trade promotion strategies and tactical plans with the customer • Monitor the customer’s overall business plan, managing trade budgets, deduction balances, spending, and volume to achieve sales goals • Conduct post-event analysis to evaluate promotional volume, consumption, profit, and spending results to maximize future promotional opportunities • Implement brand strategies through category business reviews with the customer • Establish regular connections with buyers to discuss consumer trends, business drivers, and incremental opportunities • Use category management practices to link consumer and shopper trends to sell in new items and grow distribution • Develop monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data, and inventory changes • Partner with Commerce Marketing, Business Development, and Category Leadership to develop collaborative marketing programs aligned with brand and customer strategies

• Fulfill all post-sale administrative functions for Red River customers and vendor purchase orders to include contract review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced • Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties • Detailed communication with Sales teams and Sales Operations on the status of open orders • Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity • Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors • Partner with internal warehouse & logistics teams to manage shipment to customers & disposition aged inventory • Look for opportunities to leverage and maximize Red River’s buying power • Ensure maintenance of internal documentation to adhere to company and governmental policies • Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures • Seek out and drive opportunities to improve supply chain processes and/or make them more efficient • Assist in Red River asset procurement • Assist in maintaining internal documentation to adhere to company and governmental policies • Build and maintain strong relationships with all our vendors