Building quality global teams that drive efficiency and results
Team Lead - Intake & Case Management
Location
South Africa
Posted
87 days ago
Salary
0
Seniority
Lead
Job Description
Team Lead - Intake & Case Management
ReWorks Solutions
Role Description - Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching. - Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding. - Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems. - Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met. - Develop, implement, and improve intake and case management processes and SOPs. - Act as the escalation point for complex cases, delays, or client concerns. - Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery. - Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times). - Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements. - Train and onboard new team members on systems, workflows, and best practices. - Ensure compliance with HIPAA and internal documentation standards. Qualifications - 3+ years experience in ABA operations, intake coordination, or case management. - Proven experience in a leadership or supervisory role. - Hands-on experience with CentralReach (required) and other CRM/EMS systems. - Strong understanding of ABA intake processes, including insurance verification and authorizations. - Excellent organizational and multitasking abilities. - Strong attention to detail and process-driven mindset. - Effective communication and team leadership skills. - Ability to work independently in a fast-paced, remote environment. - Must be available to work U.S. business hours. - Comfortable working U.S. hours. Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Job Requirements
- 3+ years experience in ABA operations, intake coordination, or case management
- Proven experience in a leadership or supervisory role
- Hands-on experience with CentralReach (required) and other CRM/EMS systems
- Strong understanding of ABA intake processes, including insurance verification and authorizations
- Excellent organizational and multitasking abilities
- Strong attention to detail and process-driven mindset
- Effective communication and team leadership skills
- Ability to work independently in a fast-paced, remote environment
- Must be available to work U.S. business hou
Benefits
- Comfortable working U.S. hours
- Remote work from home
- Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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