• Maintain employee leave and accommodation requests and ensure day to day operations for leave requests are accurate, timely, compliant, and ensuring high level of service to managers and employees. • Maintain employee leave of absence and wellbeing information in the HRIS system to ensure accurate data records are collected and maintained. • Perform biweekly data audits to review errors to ensure accurate data is collected for benefits. • Assists the Leaves and Wellbeing Manager and others on the Annual Benefit Renewal and Enrollment, and general support of the benefits team's annual enrollment. • Produce benefit and wellbeing reports for management on a regular basis, utilizing Excel, Word and other tools. • Tracks and oversees leave of absence cases and maintains documentation and accurate reporting to keep HR Business Partners and managers informed of leave dates and necessary details. • Assist employees with a wide variety of escalated benefits inquiries; Consults with internal and external parties as necessary to devise a solution to resolve the issues. • Oversee the administrative processes for Tuition reimbursements to ensure they are handled in an efficient, timely manner. • May create education or communications materials and present to small groups on wellbeing and deferred compensation enrollment. • Support annual processes and partnerships with vendors and brokers. • Will maintain and update well-being related information and policies on the company intranet and the external benefit site.

• Management and optimization of our clients' IT infrastructure as part of our Managed Services, including administration and maintenance of Windows environments, network and database components • Installation, configuration and support of hardware and software at client sites to ensure a high-performance and reliable IT environment • Second-level support to provide technical assistance for clients facing complex IT issues, delivering quick and sustainable solutions • Participation in customer-facing IT projects and taking ownership of individual projects to make clients' IT future-proof and efficient • Proactive development and optimization of the overall IT infrastructure for our clients to continuously adapt it to their business requirements • Development and implementation of best practices for our Managed Services to promote standardization, security and efficiency and to ensure first-class service

• Optimize and Automate the Revenue Tech Stack • Serve as the HubSpot Administrator, managing day-to-day configuration, maintenance, and overall system health across CRM, Sales Hub, and Service Hub. • Design, build, and maintain automation workflows for lead routing, sales sequences, customer handoffs, and operational alerts. • Ensure data quality and manage integration points between HubSpot and other platforms (e.g., Mixpanel, Iterable). • Partner with Sales and Customer Success leadership to document, implement, and enforce standardized operational policies and procedures. • Provide direct operational support, troubleshoot system issues, and train users on best practices within the tech stack. • Define key customer journey milestones and implement operational components for playbooks such as Quarterly Business Reviews (QBRs) and Health Scores. • Maintain data integrity and consistency across all revenue systems. • Build and maintain dashboards and reports in HubSpot to track KPIs including sales cycle efficiency, win rate, and Net Revenue Retention (NRR). • Generate data-driven insights to help leadership identify bottlenecks and opportunities for process improvement.

• Build and maintain AEM Sites components using HTL, JavaScript, HTML5, CSS3; translate UX/UI designs into responsive, accessible experiences • Administer AEM access and permissions (users/groups/roles) via Adobe Admin Console product profiles; support periodic access governance and audit evidence needs • Coordinate releases via Cloud Manager: manage intake/triage, peer reviews/approvals, promotions across environments, and stakeholder release communications • Configure and optimize Dispatcher/CDN caching and overall site performance; ensure WCAG accessibility, SEO hygiene, and cross-browser compatibility • Provide L1 production support: troubleshoot author/publish/dispatcher issues, analyze logs, and escalate to vendors/partners as required—tracking issues to resolution • Support security remediation work (e.g., CSP/scan findings) and maintain security-related operational procedures • Maintain runbooks and enablement documentation; contribute to continuous improvements in monitoring and operations