Job Details About Endeavor Schools At Endeavor Schools, we believe choosing a school is one of the most meaningful decisions a family makes. Our network includes a wide range of exceptional early childhood and K-12 schools across the country, representing multiple brands and pedagogies, including Montessori, project-based, and play-based learning. What unites us is a shared commitment to children, families, and educators. We invest deeply in quality, care, and community, and we’re building systems that help families find the right school at the right time, with a thoughtful and supportive experience guiding every interaction. The Role Do you enjoy helping families make important decisions and feel confident every step of the way? Us too! We’re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you’ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey. You’ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You’ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn’t move forward the first time. This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care. What You’ll Do - Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up - Receive inbound calls from families with questions about programs, availability, and next steps - Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement - Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice - Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family - Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special - Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation - Handle objections thoughtfully and guide families toward the right next step - Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM - Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communication What Success Looks Like - Strong lead-to-tour scheduled conversion - High tour scheduled-to-tour completed show rates - Consistent follow-through and accurate CCaaS and CRM documentation - A warm, professional experience that reflects our brand at every touchpoint What We’re Looking For - Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry - Comfort being measured against conversion metrics and performance KPIs - Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar - Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls - Strong written and verbal communication skills across phone, text, and email - Ability to follow scripts and frameworks while still sounding human and natural - Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately - Organized, reliable, and comfortable working in a fast-paced, remote environment - A genuine interest in education and helping families make informed decisions If you’re energized by conversations, motivated by results, and excited to represent schools that truly care about children and families, we’d love to meet you. Experience and Education: - Associate’s degree or equivalent education required; Bachelor’s degree preferred. - 1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Prolonged sitting at a desk using a computer. - Hear and speak. - Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of Endeavor Schools. At Endeavor Schools, we strive to inspire and draw out the best in each other by celebrating our differences. We are proud to be an equal opportunity employer and are committed to providing a workplace free of harassment and discrimination. Merit governs all aspects of consideration for employment with Endeavor Schools, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. Pay Range USD $21.00 - USD $25.00 /Hr.

We anticipate the application window for this opening will close on - 3 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 25% of travel to enhance collaboration and ensure successful completion of projects.Careers That Change Lives Neuromodulation and Pelvic Health (NMPH) Customer Care seeks an experienced, dynamic Customer Service Specialist - Patient Advocate to support our outbound outreach contact center. In this role, you will convert patient leads by delivering best‑in‑class phone engagement, strong time and lead management, and in‑depth product knowledge to confidently address patient questions and guide patients through their care journey. The Patient Advocate plays a critical role in supporting the Pelvic Health and Neuromodulation organizations by delivering high‑quality customer service and driving meaningful patient engagement. This position involves analyzing available data to design effective pre‑call plans, proactively following up on patient leads through outbound calls, email, and SMS text messaging, and responding promptly to inbound patient callbacks. The role requires advancing potential and existing patients through the process while ensuring a consistent, empathetic, and positive customer experience. Patient Advocates work closely with field sales and field clinical teams to support patient engagement activities related to Medtronic’s portfolio of products. These activities may include lead follow‑up, clinic day scheduling, and supporting distributor order pull‑through. Success in this role depends on strong collaboration, effective communication, and the ability to balance outreach efficiency with a high standard of patient care. Responsibilities may include the following and other duties may be assigned. - Represents company to internal and external customers by responding to product‑related inquiries, delivering key messages, clarifying customer orders for shipment, and connecting customers with appropriate healthcare providers, support resources, or field staff. - Communicate with confidence, empathy, and excellent articulation across inbound and outbound interactions, demonstrating strong service‑oriented communication and active listening skills. - Build and maintain strong relationships with field partners to effectively support customers and achieve shared objectives. - Consistently meet individual targets by promptly following up on leads associated with campaigns and strategic initiatives. - May be required to manage a high daily call volume to reach outreach objectives. - Identify process gaps, challenges, and improvement opportunities; contribute to or lead project‑based efforts that enhance efficiency and customer experience. - Analyze and resolve routine and complex issues by identifying root causes and applying effective problem‑solving approaches. - Accurately document all customer interactions, outreach activities, and follow‑up notes in the customer relationship management system. - Adhere to all corporate and operating unit policies and procedures, including timely and accurate documentation of identified quality assurance concerns or complaints. - Travel: May travel up to 25% for required training Must Have: Minimum Requirements TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME - Requires High School Diploma or equivalent with 4 years of work experience in customer service or technical product support (OR an Associate's Degree with 2+ years experience OR a Baccalaureate Degree with 1+ year(s) experience). Nice to Have - Medical Device product knowledge - Anatomy and physiology knowledge and expertise - Advanced verbal and written communication skills - Previous experience as a team leader, manager, supervisor, mentor, or trainer - Previous experience in a high-volume healthcare or medical device call center environment - Strong attention to detail by being exact, precise, and accurate in messaging and note-taking - Experience with utilizing Salesforce CRM and Five9 For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$53,600.00 - $80,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services • Engages with customers to ensure understanding of product/service capabilities and operations • Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties • Handle incoming dealer.com technical support customer requests escalated by front-line support • Serves as a customer care agent for an assigned customer base or product area • Responds to customer inquiries received via telephone or online • Researches and troubleshoots customer requests, analyzes needs • Builds working relationships with customer representatives and with cross-functional teams

• Provides technical support to users for business applications • Troubleshoot and resolve mid-level business application issues • Conduct user training sessions on application features • Collaborate with cross-functional teams to analyze recurring issues