BeMo Academic Consulting

• Work directly with students via in-house technology and Zoom to help them improve their applications, prepare for interviews, MCAT, OSCE, etc. • Review and critique application documents and provide feedback to help students improve their applications. • Conduct mock interviews and provide feedback to help students improve their interview performance. • Help students prepare for the MCAT and OSCE.

• Review and critique application documents and provide feedback to help students improve their applications. • Conduct mock interviews and provide feedback to help students improve their interview performance. • Continuously demonstrate a genuine passion for mentoring our students and improving our overall operations and impact as a company.

• Review and critique application documents and provide feedback to help students improve their applications. • Conduct mock interviews and provide feedback to help students improve their interview performance. • Continuously demonstrate a genuine passion for mentoring our students and improving our overall operations and impact as a company.

• Provide exceptional support to current students through email, phone, live chat, and video conference, ensuring inquiries are handled professionally, accurately, and in a timely manner. • Conduct onboarding/orientation meetings with new students via video conference to welcome them to their BeMo programs, explain key processes, answer questions, and help set them up for success. • Educate prospective students about BeMo’s products and services through email, phone, and live chat, and support the student acquisition process as needed. • Effectively manage and prioritize daily student support inquiries, including inbox management, escalation tracking, and ensuring students receive timely responses. • Enhance student satisfaction by helping resolve program-related concerns, complaints, or service issues, while providing personalized support and escalating matters appropriately when needed. • Create, update, and maintain accurate student records, support notes, and records related to student acquisition and student support activities. • Contribute to the development and implementation of strategies to improve student support processes, student satisfaction, and student acquisition. • Provide administrative and technical support to consultants and internal team members by helping troubleshoot issues with BeMo’s online systems, platforms, and student-facing tools. • Store, organize, and analyze simple data using Excel, Google Sheets, or other spreadsheet tools to support Student Support operations and reporting. • Handle highly confidential student documents, records, and internal information with extreme care and professionalism. • Support the Student Support Manager by helping oversee, coach, and guide Student Support Specialists and Assistants as needed, including during high-volume periods or in the manager’s absence. • Identify recurring student concerns, operational issues, or process gaps and bring forward recommendations for improvement. • Complete any other tasks and duties as agreed upon between the Employer and Employee.

• Work directly with students via Zoom and our in-house platform • Review and provide feedback on application documents • Conduct mock interviews and coach students on performance • Support students with strategy-based preparation for MCAT and OSCE

• Work directly with our students via our in-house technology and Zoom to help them improve their applications, prepare for interviews, prepare for exams, etc. • Review and critique application documents and provide feedback to help students improve their applications. • Conduct mock interviews and provide feedback to help students improve their interview performance. • Help students prepare for exams.

• Educate prospective students about our products and services via email, phone, and live chat and convert them into paying students. • Provide exceptional customer support to our current students via email, phone, and live chat. • Create and maintain detailed student records and records of student acquisition. • Continuously create and implement new strategies to improve our customer support and student acquisition. • Provide administrative support by helping our consultants with any troubleshooting using our online systems and platforms, and store/analyze simple data using Excel/spreadsheets for our Student Support team. • Handle highly confidential documents with extreme care.