Title: Cruise Reservation Specialist Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: We specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries. Job Summary: We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. Key Responsibilities: - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications: - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits: - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. $25,000 - $75,000 a year How to Apply: If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today!

JOB SUMMARY Responsible for answering incoming calls from providers, health plan and members as they relate to eligibility, benefits, claims, coverage, and authorization of services. This position will also problem-solve and explain programs and procedures to callers and will answer/address claim payment questions with providers. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Answering incoming phone calls via ACD phone system - Retrieve Voice Mails - Provide eligibility, benefits, claim, and referral status depending on the queue on which they serve - Assist in resolving issues for providers as they relate to claims, authorization and eligibility inquiries KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - A strong sense of responsibility for providing a great customer experience - Detail-oriented and highly organized - Excellent verbal and written communication skills. - Excellent organization skills with ability to handle multiple tasks and prioritize work. - Knowledge of CPT, ICD-10, HCPCS codes, HCFA1500 and UB04 billing forms. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - 1-3 years of customer service experience in a call center and or health care environment preferred - High school degree or equivalent required, bachelor’s degree preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work in sitting position, use computer and answer telephone WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office Work Environment Compensation and Benefit Information Compensation - Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Assist in building out the European Client Service team structure and coverage for M&A and VDR, including hiring and training the first Client Service Liaison team members in Europe. This includes complete reporting and tracking of Client Services Statistics. • Take both Merger & Acquisition (M&A) as well as Virtual Data Room (VDR) phone calls and emails. • Effectively handle and diffuse escalated issues. • Knowledge of company structure to ensure proper internal escalations. • Manage escalations from Client Support Liaisons. • Manage daily department functions and recommend ways to improve the existing processes, eliminate stop gaps and improve accuracy that include a partnership with the Senior Director of Client Services. • Document and website technical troubleshooting and problem resolution steps for common issues. • Build and maintain rapport within and between teams that work directly with Client Support. This includes, but is not limited to, Compliance, Claims, Releases, Imports, Relationship Managers and Associates, Professional Services Group, and Business Analyst teams. • Maintain department training materials, Knowledge Bank, such that all Support Liaisons have a resource available to them on a regular basis. • Interpret complex Excel spreadsheets and guidelines for accurate responses to shareholder questions. • Implement written and verbal performance reviews, motivating and rewarding those members who seek ways to improve current procedures, directing team members’ skill and career development, coaching for performance issues, and implementing corrective actions as needed. • Effective management of direct reports including coaching, case reviews, corrections, audits and consistent one on ones with direct reports. • Coordinating team schedule(s) and approving time off, timecards, and team expenses.

This is a remote position. We are looking for a detail-oriented and responsive individual to join our team as a Remote Client Services Assistant. This role involves assisting with client coordination, processing support tasks, and handling day-to-day follow-ups in a fast-paced, service-based environment. You will help keep things running smoothly behind the scenes, ensuring our clients receive excellent support and attention. Requirements - Reliable internet - Strong attention to detail - Professional communication - Willingness to learn & follow instructions Responsibilities include: - Managing daily service requests - Assisting with scheduling, follow-ups, and form processing - Responding to basic inquiries and messages in a timely manner - Providing general admin and operations support - Maintaining clear and organized task flow Benefits Perks: ✔Flexible schedule ✔ Remote opportunity ✔ Employee discounts ✔ Supportive and team-oriented environment