• Coordinate setup and organization of task orders, projects, and program files; • Maintain and update internal program and project management instructions and guidance materials, independently identifying required improvements and gathering feedback from others; • Track and assist with internal program audits (e.g., program and project files); • Support program-wide preparation for semi-annual Program Management as applicable; • Prepare contract-level communications (e.g., period of performance extensions, notifications of funds and cost) in coordination with Project Managers and program-lead Project Administrator (JV Financial lead); • Support program requirements through document organization and quality control. • Coordinate with program-lead Project Administrator (JV Financial lead) and Project Managers to ensure compliance with task orders specific clauses at time of award and after modifications; • Coordinate with Program and Project Managers to set up appropriate Professional Service Agreements with subcontractors to support Programs; • Track subcontractor documentation (e.g., Representations and Certifications); • Support Project Managers in setting up and maintaining Work Orders and Purchase Orders; • Track subcontractor and vendor invoices to ensure incorporation into client invoices and timely payment; • Audit subcontractor files for Programs and coordinate with procurement and compliance teams on tracking and reporting requirements (e.g., ISRs for small business reporting). • Track proposal processes for timely completion; • Setup proposal folders and files from templates with support from the proposal author and program management; • Support proposal author with other direct costs – pricing and backup; • Support proposal author with travel and pull the costs per the Joint Travel Regulations (JTR); • Compile subcontract request for quote with proposal author support; • Support Project Administrators/Project Analysts in preparing certified pricing documentation as appropriate; • Perform quality review of proposal files against checklist; • Compile proposal PDFs for submittal to client; • Maintain and update proposal template files. • Format and compile federal deliverables, including preparing materials for submittal to the administrative record; • Ensure consistency and completeness of deliverable packages. • Maintain Microsoft Teams and SharePoint environments for federal programs; • Serve as a “super user” for internal systems and support project management and project administration staff onboarding; • Support process improvements and standardization across program operations; • Drive personal, company, and rental vehicles to client or company project or office sites, and other business locations, as needed.

• Continually driving for the best outcome on each project for TMX’s client and continually delivering value • Under the direction of the project lead, set up and maintenance of project systems and processes • Participate in the tender process with developers and contractors. • Administer construction contracts & Leases • Maintain Project Plans. • Manage various registers (Risk, Change/Variation, Lessons Learned, etc.). • Set up and maintain project monitoring tools. • Administer instructions, change/variations, risks/opportunities. • Ensure adherence to Safe working practices in line with policies and legislation • Maintain and enhance client relationships. • Ensure no reputational issues with clients. • Proactively communicate with clients to manage expectations and provide updates. • Ensure client satisfaction throughout the project. • Developing an understanding and becoming an expert at all TMX systems and processes and being able to outline how these are used – and why – on projects • Produce timely high-quality internal and external reports • Understanding and delivering to TMBOK

Coordinate the development of CAPEX budgets and forecasts, prioritize CAPEX project portfolios, and provide project controls support, ensuring effective execution and reporting on assigned projects within the organization.

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview The role of IT Program Delivery Lead within XTEL’s Service Delivery group is crucial for ensuring that global Solution Implementation programs are successful and for managing and developing service delivery team capabilities to achieve program objectives. Key Responsibilities - Strategic Planning: Define and execute a global technical program strategy, ensuring optimal use of XTEL technology, budget efficiency, and local market adaptability. - Project Execution: Lead end-to-end project planning and delivery, ensuring alignment with timelines, budgets, and quality standards while proactively managing risks. - Team Leadership: Lead, mentor, and develop project teams (functional, technical, QA), fostering a strong culture of discipline, rigor, and continuous improvement. - Governance & Quality: Implement governance frameworks and quality assurance processes to ensure consistent, high-standard software delivery across all programs. - Stakeholder Management: Act as the primary point of contact for clients, managing expectations, reporting on delivery performance, and ensuring satisfaction with project outcomes. - Cross-Functional Coordination: Collaborate across delivery, product engineering, cloud operations, and Customer Success teams to ensure seamless solution integration and business value. - Partner Management: Oversee relationships with external partners providing implementation and managed services within the client portfolio. - Performance & Improvement: Monitor program performance, gather feedback, and drive continuous improvement of methodologies and ways of working. Qualifications A great candidate will have: - Experience: 10+ years in technology project management, delivering large-scale enterprise software solutions in commercial environments, ideally for software vendors focused on product and technology adoption. - Leadership: Proven ability to lead, mentor, and motivate cross-functional and matrixed teams across multiple time zones, managing both direct and indirect resources. - Stakeholder Management: Strong track record of engaging and influencing senior internal and external stakeholders at various levels of seniority. - Project Management Expertise: Solid command of PM methodologies (Agile, SDLC) with PMP, Prince2, or Agile certification preferred. - Financial Acumen: Ability to understand and manage project financials, including fixed-price contracts and their impact on company P&L. - Communication: Excellent written and verbal communication skills in English; a second language (French or Italian) is a strong plus. - Analytical Thinking: Sound judgement, ability to see the big picture, evaluate options rationally, and incorporate expert input when making recommendations. - Technical Background: A background in software engineering or architecture is preferred, along with familiarity with Consumer Goods/Retail sectors. - Education: Master's degree in Science or Engineering preferred. Geographical Location: - US - Open to remote or hybrid work arrangements What We Offer - Hybrid or full remote working set-up🏡 - Flexible working hours;⌚ - Competitive Salary Package and Bonus scheme;💸 - A challenging role in a fast-growing AI-driven company; 🪄 - A diverse and international team with strong ownership and a can-do mentality.🌏 - Opportunities to contribute meaningfully to the organization’s growth and development.🚀 Equal Opportunities Statement If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria. XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.