• Working with customers to resolve a wide range of issues with their Confluent deployments • Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture • Communicating with our core engineering team to provide real-time product feedback from the field • Improving product documentation and authoring knowledge base articles • Creating and reviewing product demos and internal tooling • Working closely with the team behind Apache Kafka! • Diving deep into Apache Flink to support its growth and adoption within the ecosystem

• Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations. • Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms. • Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams. • Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.). • Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting. • Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs. • Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices. • Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios. • Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement. • Analyze escalation trends and recurring technical issues to recommend product/process improvements. • Participate in incident reviews and war rooms for high-severity or urgent cases, providing technical leadership and post-mortem analysis. • Communicate complex technical concepts in a clear, customer-friendly manner. • Manage high-visibility or complex cases end-to-end, ensuring timely updates and expectation management for both customers and internal stakeholders.

• Provide high-level support to end users via phone and email • Become an expert in the athenaOne application • Resolve client inquiries quickly, accurately, and effectively • Collaborate with cross-functional teams to contribute to continuous service improvement • Manage multiple communication channels simultaneously • Develop deep product knowledge of athenaOne to troubleshoot and guide clients • Diagnose complex software issues and deliver clear, actionable solutions • Manage case and communication queues to meet quality and production targets • Use Salesforce CRM to track and respond to client inquiries promptly • Communicate efficiently with internal teams and external clients

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone • You will build strong, trusted relationships with colleagues, customers, and partners