Job Title: Applicant Success Manager Job Description As an Applicant Success Manager, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. Essential Skills - Sales support - Account management - Customer service - Customer support - Sales - Experience with Salesforce - 2+ years in an Account Management, Sales Support, or Customer Success role Additional Skills & Qualifications - Excellent communication and interpersonal skills, with a customer-first mindset. - Strong organizational skills and attention to detail. - Ability to manage multiple leads and tasks simultaneously. - Comfortable with CRM tools and lead tracking systems. - Prior experience in customer success, account management, or onboarding is a plus. Work Environment This is a fully remote position with a schedule of four 10-hour days. Shifts are from Sunday to Wednesday with available hours from 9am-7:30pm PST. Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 3, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat. • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall. • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists. • Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

Description Discover the Westmark Difference!! Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance. · 60 % of our employees have been part of the Westmark family for 5+ years. · 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion. · 85% of our managers were promoted from within the company. · Westmark has been in business since 1954 and has recently grown to over $1.3 billion in assets, 15 branches, and over 70,000 members! We also have some of the most impressive benefits in the industry: · Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays. · Excellent health insurance options for employees and family with shared premiums · 401k with 75% company match and 2% profit sharing contribution · Tuition Reimbursement and Scholarships · Employee Assistance Program (Free counseling and legal services) Position Summary: Under general supervision is responsible for representing Westmark in a positive, professional manner and providing assistance and guidance to our members related to their online banking needs and general account inquiries through various virtual channels. Schedule: Approximately 40 hours within a Monday through Friday work week (8:30 a.m. - 5:30 p.m.) Responsibilities: - Deliver fast, efficient, and professional service via phone, chat, video chat, and other virtual channels. - Explain the features, benefits, and requirements of all Westmark products. - Provide basic information on Westmark loan products. - Support members with various online banking services. - Assist members with the Call24 Tellerfone system. - Follow correct procedures for opening new memberships and share products such as Term Certificates and IRAs. - Assist with transaction requests like transfers, loan payments, ACH and Draft Stop Payments, and address changes, adhering to Red Flag Rules. - Fulfill member research requests. - Assist with check orders. - Help members with problem resolution. - Educate members on using online banking, mobile apps, and other technology. - Explain and calculate interest and dividends for members. - Assist with Debit/Credit Card processing, activation, travel notes, disputes, and lost/stolen card issues. - Refer members to the appropriate branches or departments when necessary. - Ensure compliance with Westmark policies and procedures, seeking approval for exceptions when required. - Process and complete system-generated pre-approved loans. - Demonstrate professionalism and integrity when interacting with members and co-workers. - Exhibit a positive, enthusiastic attitude and maintain reliable attendance. - Participate in Westmark-sponsored community events. - Represent the Credit Union in a courteous and professional manner, both during and outside of work hours. Requirements Qualifications: - High School Diploma or equivalent. - Minimum of one year of customer service and sales experience; prior banking and technical support experience preferred. - Pleasant and easily understood phone voice. - Bilingual in Spanish preferred. Key Competencies: - Goal-oriented and driven to achieve objectives assigned by management. - Self-starter who enjoys working with people and is confident in making sales recommendations. - Comprehensive knowledge of Westmark’s products and services, and a general understanding of branch/department functions. - Strong oral and written communication skills. - Effective problem-solving and customer service skills. - Proficient in the use of computers, telecommunication equipment, smartphones, tablets, and internet-based services. - Ability to interact with members and co-workers with professionalism and integrity. - Positive and enthusiastic attitude. - Reliable attendance and personal accountability. Physical Requirements: - Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment. - Sitting for extended periods of time. - Visual and auditory abilities to understand and communicate with the public. - Repetitive motion using wrists, hands, and fingers. - Occasionally lift and carry up to 15 lbs., if required for departmental tasks. Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Manage and resolve customer inquiries through Zendesk while meeting SLA expectations for response times, ticket resolution, and CSAT scores • Accurately document customer interactions in Zendesk and update records in NetSuite • Coordinate with technicians and service providers to ensure timely issue resolution • Communicate efficiently with the Support Team via Slack, email, and Zoom • Assist with topics such as Refill Station servicing, filter replacements, billing inquiries, and general product information • Use macros and scripts to provide quick, clear, and professional responses across all communication channels • Escalate unresolved issues to appropriate team members • Manage freight and logistics coordination, including working with 3PLC warehouses, LTL freight partners, and small-parcel shipments