FloWater

About Us: At FloWater, we believe everyone deserves access to clean drinking water they can trust and love. So we set out to restore America’s drinking water and bring people back to the tap. Since 2013, we have been transforming the way the world drinks water by turning ordinary tap into great tasting, purified, mineral enhanced water and delivering epic hydration experiences through our Refill Stations. Today, more than 12,000 Refill Stations across the United States hydrate millions of people every year inside some of the world’s biggest and coolest brands in fitness, hospitality, education, and beyond. We are not just another water company. We are building the most loved water brand in the country and redefining what people expect from drinking water. We scale fast. We think big. We care deeply about taste, trust, and experience, and we hold a high bar for ourselves and each other. If you want to help rebuild trust in drinking water, work with iconic brands, and be part of a team that moves quickly and builds boldly, you are in the right place. FloWater is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to do their best work. FloWater provides equal employment opportunities to all employees and applicants and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, veteran status, genetic information, disability, or any other protected status. Our Commitment: FloWater believes we can perform at our best when we are able to be our authentic selves. We strive to create a culture that celebrates our differences and supports diversity, creating an equitable and inclusive workplace for all. FloWater does not discriminate and provides equal employment opportunities to all employees and applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender orientation/expression, age, marital status, pregnancy, veteran status, genetic information, or disability. Great Candidates: You bring 1–3 years of experience in customer support, service coordination, or operational roles within a fast-paced, high-volume environment. You’re highly organized, detail-oriented, and comfortable owning an end-to-end process with strong follow-through and accountability. You communicate confidently with U.S.-based customers via phone and email, handle objections professionally, and deliver excellent customer service. You collaborate well cross-functionally and use data and systems to track progress, maintain accurate records, and drive results. Responsibilities and Role: - Own the end-to-end execution of FloWater’s annual filter change program across 10,000+ US-based customers - Act as the single point of accountability for customers past due or approaching their 12-month service window - Maintain a rolling view of upcoming, due, and overdue filter changes - Proactively contact customers via phone, email, and internal tools to schedule required filter changes - Perform persistent follow-up until service is completed or a clear outcome is achieved - Research and identify updated contacts (Google research) when primary contacts are unresponsive or no longer at the company. Update database with current contacts and remove old contacts - Coordinate internally with Service, Scheduling, and Account Management teams to ensure execution - Maintain accurate CRM and service records (contacts, outreach attempts, status, outcomes) - Track conversion metrics: backlog size, outreach effectiveness, completion rates, average past due, etc - Surface recurring issues, objections, or process gaps to leadership - Identify opportunities to improve outreach cadence, messaging, and escalation paths Candidate Competencies: - 1–3 years of experience in customer support, service coordination, or operational roles - High school diploma or equivalent; bachelors preferred. - Proficiency in MS Office, GMAIL,(Zendesk, NetSuiteare a plus) - Customer Support background; handling escalations, aggressive response times - Comfort level speaking to US-based customers - Excellent communication skills (written and verbal) in English - Must be able to travel to U.S. on occasion Applications and resumes must be submitted in English, as this role requires strong written and verbal English communication skills. Compensation: This is a contractor position, with compensation ranging from $1,600 to $1,800 per month depending on experience. The role includes a $150/month healthcare stipend, 12 days of paid time off annually, and all U.S. holidays observed by onshore FloWater employees.

• Manage and resolve customer inquiries through Zendesk while meeting SLA expectations for response times, ticket resolution, and CSAT scores • Accurately document customer interactions in Zendesk and update records in NetSuite • Coordinate with technicians and service providers to ensure timely issue resolution • Communicate efficiently with the Support Team via Slack, email, and Zoom • Assist with topics such as Refill Station servicing, filter replacements, billing inquiries, and general product information • Use macros and scripts to provide quick, clear, and professional responses across all communication channels • Escalate unresolved issues to appropriate team members • Manage freight and logistics coordination, including working with 3PLC warehouses, LTL freight partners, and small-parcel shipments

Role Description Lead, coach, and develop a team of 4 Customer Support professionals, fostering a high-performance culture aligned with FloWater’s values. - Serve as the primary point of contact for assigned accounts, fostering long-term loyalty. - Conduct proactive outreach via phone and email to maintain strong customer relationships. - Develop a comprehensive understanding of FloWater’s advanced water purification technology. - Troubleshoot technical issues and provide effective solutions. - Investigate service breakdowns and conduct root cause analysis. - Create and refine processes to enhance overall account health and customer satisfaction. - Work closely with various departments to ensure prompt resolution of customer inquiries. - Serve as an escalation point for complex issues involving clients or technicians. Qualifications - Bachelor’s degree required. - 3+ years of experience in account management, customer support, or call center operations. - Familiarity with products and services in a technical field is a plus. - Proficiency with Microsoft Office, Google Suite, and CRM software (NetSuite and Zendesk experience preferred). - Exceptional verbal and written communication skills. - Strong analytical and problem-solving abilities. - Ability to multitask and prioritize in a dynamic environment. Requirements - Customer-centric professional with a meticulous eye for detail. - Proactive approach to communication. - Thrives in a fast-paced environment while delivering top-quality work. - Skilled at building strong relationships and defusing escalated situations. - Exceeds performance metrics. Benefits - Competitive base salary of $55,000 - $60,000. - Comprehensive benefits package (medical, dental, vision, F.S.A., 401(k)). - Partially paid parental leave policy. - Paid Time Off.

About Us: At FloWater, we believe everyone deserves access to clean drinking water they can trust and love. So we set out to restore America’s drinking water and bring people back to the tap. Since 2013, we have been transforming the way the world drinks water by turning ordinary tap into great tasting, purified, mineral enhanced water and delivering epic hydration experiences through our Refill Stations. Today, more than 12,000 Refill Stations across the United States hydrate millions of people every year inside some of the world’s biggest and coolest brands in fitness, hospitality, education, and beyond. We are not just another water company. We are building the most loved water brand in the country and redefining what people expect from drinking water. We scale fast. We think big. We care deeply about taste, trust, and experience, and we hold a high bar for ourselves and each other. If you want to help rebuild trust in drinking water, work with iconic brands, and be part of a team that moves quickly and builds boldly, you are in the right place. FloWater is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to do their best work. FloWater provides equal employment opportunities to all employees and applicants and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, veteran status, genetic information, disability, or any other protected status. Our Commitment: FloWater believes we can perform at our best when we are able to be our authentic selves. We strive to create a culture that celebrates our differences and supports diversity, creating an equitable and inclusive workplace for all. FloWater does not discriminate and provides equal employment opportunities to all employees and applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender orientation/expression, age, marital status, pregnancy, veteran status, genetic information, or disability. Responsibilities and Role: - Lead the charge in executing strategic sales plans for your regional territory, exceeding targets and leaving your competitors in the dust - Master the art of the cold call, employing both direct and indirect methods to charm and captivate prospective customers within the Education / K-12 vertical - Hunt down and cultivate quality leads, nurturing them through the sales pipeline with precision and finesse - Become the ultimate pitch master, delivering compelling presentations to wow potential clients and seal the deal - Embrace the thrill of the chase, tracking, reporting, and exceeding quotas with relentless determination - Foster a culture of collaboration and teamwork, working closely with your fellow teammates to achieve collective greatness Candidate Competencies: - You're a sales powerhouse with a proven track record of success with a minimum of 3+ years in the Education sector (K-12 preferred) selling hard good products - You're not just in it for the paycheck; you're driven by a burning passion for identifying, selling, and closing deals - Your results speak for themselves - you're a natural-born closer with a knack for persuasion and persistence - With exceptional communication skills and razor-sharp critical thinking, you're a force to be reckoned with in any negotiation - You're not just self-motivated; you're a self-disciplined go-getter with an unshakeable confidence in your abilities - Most importantly, you're not just enthusiastic about our product and mission - you're downright evangelical Compensation: This is a full-time, salaried position in California or Texas with competitive compensation. On Target Earnings / OTE of $150K+ annually (base salary and lucrative commission), as well as a comprehensive benefits package (medical, dental, vision, F.S.A., 401(k)), partially paid parental leave policy, and Paid Time Off. Ready to join the movement? Apply now and become a part of the FloWater revolution!