• Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close • Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal’s business objectives • Partner closely with Customer Success and Account Management to maintain strong customer health and retention • Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes • Manage renewal timelines, pricing conversations, and execution with minimal oversight • Identify and execute expansion opportunities, including licensing true-ups and value-based upsells • Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy • Leverage customer insights to guide value-based conversations and renewal positioning • Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences

• Serve as a strategic advisor and domain expert in one or more fintech verticals (e.g., Payments, Identity & Fraud, Wealth). • Engage with FinTech's to identify, evaluate, and cultivate high-impact partnerships that align with Candescent’s strategic goals. • Represent Candescent at industry events, conferences, and customer meetings, articulating our point of view on key fintech themes. • Track and communicate emerging trends, regulatory shifts, and technology developments across the fintech landscape. • Build and maintain a pipeline of relevant companies and partners that create win-win opportunities and drive revenue. • Collaborate with internal teams to develop and execute partnership strategies that meet customer needs and support business growth. • Contribute to thought leadership efforts through content, speaking engagements, and strategic conversations.

• Create, build, and manage relationships with referral sources across priority super-regions via phone, email, and other relevant communication channels • Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships • Activate new accounts by identifying potential referral sources and ensuring their successful onboarding and integration into our network • Deepen Charlie Health’s penetration across existing partnerships • Attend and lead various demonstration meetings, marketing presentations, and networking events via Zoom • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

• Develop and manage curriculum for tech courses • Collaborate with instructors and industry experts • Ensure course content is up to date with industry trends • Support students in their learning journey • Analyze course feedback for improvements