• Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers. • Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio. • Assess the nature of product or service issues and resolve basic-to-intermediate level problems. • Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly. • Respond to and action incoming carrier partner notifications. • Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case. • Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas. • Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.

• You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue). • Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows) • Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage • Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth • Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents • Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale • Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description POSITION SUMMARY The Property Management Administrator reports to the Senior Regional Property Manager and is responsible for supporting market-level property management teams for an assigned real estate portfolio. The Property Management Administrator’s objective is to be a point of contact for tenants within the portfolio, to maintain high levels of tenant satisfaction, to maintain low levels of accounts receivables, and to actively support the property management teams in processing contracts, invoices, internal requests, and tenant service requests. ESSENTIAL JOB FUNCTIONS Tenant Services: - Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners. - Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager. - Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management. - Ensures that tenant certificates of insurance are accurate and up to date. - Prepares tenant correspondence as directed by the Property Manager Property Performance: - Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties. - Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents. - Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams. ADDITIONAL DUTIES AND RESPONSIBILITIES Assumes additional responsibilities and performs special projects as needed or directed. REQUIRED QUALIFICATIONS - Proficiency in standard Microsoft Office software programs - Ability to communicate effectively with tenants, vendor partners and internal teams. - Ability to interpret property-level and corporate documents such as tenant leases and policy manuals. - Associate’s degree or vocational training. Previous experience working with multiple managers and departments. Reporting Relationships Managing Director, Industrial Property Operations Compensation The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role. $65,000 - $75,000 / annum The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit. Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more. There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description POSITION SUMMARY The Property Management Administrator reports to the Senior Regional Property Manager and is responsible for supporting market-level property management teams for an assigned real estate portfolio. The Property Management Administrator’s objective is to be a point of contact for tenants within the portfolio, to maintain high levels of tenant satisfaction, to maintain low levels of accounts receivables, and to actively support the property management teams in processing contracts, invoices, internal requests, and tenant service requests. ESSENTIAL JOB FUNCTIONS Tenant Services: - Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners. - Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager. - Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management. - Ensures that tenant certificates of insurance are accurate and up to date. - Prepares tenant correspondence as directed by the Property Manager Property Performance: - Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties. - Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents. - Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams. ADDITIONAL DUTIES AND RESPONSIBILITIES Assumes additional responsibilities and performs special projects as needed or directed. REQUIRED QUALIFICATIONS - Proficiency in standard Microsoft Office software programs - Ability to communicate effectively with tenants, vendor partners and internal teams. - Ability to interpret property-level and corporate documents such as tenant leases and policy manuals. - Associate’s degree or vocational training. Previous experience working with multiple managers and departments. Reporting Relationships Managing Director, Industrial Property Operations Compensation The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role. $65,000 - $75,000 / annum The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit. Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more. There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.