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Trafilea Tech E-commerce Group logo
Trafilea Tech E-commerce Group

Life-Changing Brands

Tech Manager – Operations

OperationsOperationsFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Uruguay

Posted

85 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishAWS

Job Description

Tech Manager – Operations

Trafilea Tech E-commerce Group

• You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue). • Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows) • Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage • Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth • Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents • Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale • Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

Job Requirements

  • 5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)
  • 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
  • Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
  • Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
  • Hands-on experience managing incident management systems, service desks, and escalation processes at scale
  • Experience working in fast-paced, high-growth environments with constant prioritization changes
  • Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)
  • Proven experience building or scaling teams (hiring, structuring, performance management)
  • Experience working with KPIs, dashboards, and data-driven decision making
  • Strong communication skills with the ability to interact with technical and non-technical stakeholders
  • Advanced English level (you’ll work with global teams.

Benefits

  • 100% Remote
  • USD competitive salary
  • Paid time off

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